Terrible service on four orders in the last 7 days. I was made to wait two hours over the estimated delivery time only to have the order cancelled by a courier well after the store had closed. Each order has been significantly late with items missing, some were marked out of stock whilst others I was still charged for but never received. I've had multiple drivers pick up the job and then drop it, wasting my time further and when I try to find an actual landline/human to talk to to rectify I'm directed to email. Myself, my partner and our family have used this service for years, with the occasional niggle, it's expected. But this is all in the space of a week, and when someone does respond it's the cookie cutter pre written nonsense, no genuine regret at having stolen money, (which is what it really is) or wasting hours of our time,which is by far the worst inconvenience. They don't want to fix things, they just want to take your money and fob you off. Well I'm reporting them to trading standards.