Delivered product cold, the courier failed to use correct type of carrier (thermal bag), this resulted in product being stone cold when delivered and inedible. Having monitored the delivery process on the app it was slow clear yesterday the courier arrived later than the expected collection time adding to the reason food was cold when delivered. Just eat refused to accept liability, stating that they can not offer refunds due to food temperature. They charged a service charge gor delivery, I fo not see it unreasonable to expect them to deliver the food hot as per advertised and sold by restaurant.