ordered through Just Eat and it was the worst experience I’ve had with a food delivery service. The food was reheated, off, and completely inedible and after eating only a small amount, both my son and I became ill throughout the night.
I contacted Just Eat expecting them to take responsibility but instead, they sent generic, dismissive responses from multiple different agents, refused to investigate and completely ignored the fact that I was reporting a serious food safety issue. Instead of offering a refund for an unsafe meal, they told me to take it up with the FSA myself, completely washing their hands of the situation.
Just Eat has no accountability for the quality of the food they facilitate selling, yet they continue profiting from restaurants that do not meet basic food hygiene standards. Avoid at all costs - if you ever get bad food, don’t expect them to help.
4 months ago
Just Eat UK has a
1.2
average rating
from
145
reviews