I ordered flowers & chocolate to be delivered to a friend who was down and needed a little pick me up. I ordered them on Thursday 2/14/19 (Valentine’s Day) for same day delivery. I was understanding that it got delayed due to the holiday. They arrived to her on Saturday and with no chocolates after several calls and emails. I then asked to speak to a manager and after a 30min hold a person named Regi told me that I had to wait for them to do an investigation. Pardon my language, but investigation my ass. They did not wait to take my money so why do I have to wait for them to investigate something that has nothing to be with me. Long short of it, no candy, the worst customer service, and I think I deserve all of my money back for the inconvenience and the rude service of this manager.