First if you want to learn about this company go to justflowers.pissedconsumer.com. They have their own website of consumers who hate them......jeez. I ordered a dozen roses to be delivered the same day per their online ad. The roses did not arrive. You cannot get anyone on the phone. The roses arrived the next day, but my wife had left on a business trip. The local florist that delivered the flowers informed me that JustFlowers had only placed the order with them that day. When I requested a refund from JustFlowers they informed me that they had decided to reschedule my order after I had placed it. They also said they could only give me a $15 credit (cost me over $100). The money doesn't bother me just the dishonesty. I learned my lesson JustFlowers is JustDishonest. Use FTD.