Emailed customer service regarding a hallway coat and shoe rack that had missing parts, no response after 2 weeks. Phone number to call says “call centre is shut as dealing with emails”, live chat is never available. Now stuck with a piece of furniture that I can even build properly because of missing parts. Disgusting service. I accept it’s a budget store but that’s no excuse for bad service. A waste of money and time. Don’t buy from this company, I’ve never known such an unprofessional business
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