I don’t have time to write reviews but am so angry not only with the staff in my local store, but after just speaking to a Mgr at cust serv’s & getting nowhere. I’ve called 3 times this week, all 3 staff rude, unhelpful lacking any care. It’s like banging ur head against a brick wall. Most of The staff at my local Lidl’s in Dursley in Gloucestershire I’ve found rude. On one occasion I felt ganged up upon by the duty Mgr & 2 members of staff whilst raising a reasonable question, I cdve done with a security guard. I was left shaking. That Mgr has since left but I experience ongoing rudeness from certain members of staff, one Mgr I avoid asking anything, he is so miserable & I get a sharp response no matter how nice I put a question. This is a question for the Chief executive: Why are so many of Lidl’s in store staff & Customer service staff so rude & miserable with no customer service skills? One female member of staff at the Dursley store sd in earshot of customers, I don’t come to work to keep the customers happy & had a smile being proud of what she sd in no way trying to hide what she sd. I asked another female member of staff, wd u mind placing my groceries, after putting them thru the till straight into the box, which wd make sense, making it quicker & more efficient. This member of staff who has always done it in the past no problem, has changed & become rude, stating, no u do it. A m of staff at another local store, did it no problem, stating it makes sense to put it straight into the box. It seems the Dursley staff (only 1 or 2 are pleasant) are deliberately unhelpful. I wd rather use extra fuel to go to one of the Gloucester stores, than have to face the ongoing unpleasantness I experience at Dursley. I’ve put up with their behaviour for to long, fed up to the back teeth with it, & what I experience from customer services, that I decided to put pen to paper to write to the CEO. When I looked for the CEO’s details, I saw online customer reviews so many experiencing what I have & only giving 1 star. Lidl’s when are u going to get ur act together & do something about this? I also purchased 2 items on 11 Jan, put the receipts carefully in my handbag, it’s a mystery where it’s gone, I cannot find it. I paid by card. Sd to CC’s in law as long as u have proof like a bank statement that’s proof. The packaging shows both are recent Lidl’s only products. Aldi accept a bank statement & date of purchase to trace the itemised receipt. Aldi staff are more customer friendly & accommodating. Despite telling Lidl CC’s I have the bank statement, they say I have to find the receipt which I have searched high & low for but without success. They won’t even give me a credit note, stating even tho it’s obvious it’s a Lidl product, I have to have the receipt. I have shopped regularly at Lidl, but with this kind of appalling service they have lost my custom. I’ll spend my hundreds of £’S at Aldi in future. It’s taken me ages out of time I don’t have to put pen to paper to write this, but I felt Lidl’s & customers need to be aware of what’s going on, particularly that so many appear to be experiencing similarities. Do Lidl’s train their staff?