Lidl UK Reviews

Name: Lidl UK
Rating: 2.58

2.6 Rating 681 Reviews

37 %

of reviewers recommend Lidl UK

Company Reviews

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Metrics

2.6

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi. I have to call this out , as I did with the cashier serving me and the young lady manager who came over. The lady service on the checkout to the left of me, facing the front of the store, with a Christmas jumper on, went through 5 customers, while I was there, COUGHING into her hand. No attempt was made to sanitise her hands on each occasion, where she immediately handle foods and packets of customers ! I was so applauded by what I witnessed, I swapped over to the right of me checkout, in disgust. It was while I was being served I asked the gentleman serving me if he could call a shift manager which he promptly did. I proceeded to explain my findings to the Manager who seemed to take note, but, from what a friend of mine behind in the same isle observed, 2 people went through, same issue and NO sign of the cashier being made aware of their actions. I don't think it needs me to point out the current NHS situation regarding Flue and Covid, of which I witnessed hundreds of people becoming infected in much the same way, as I am First Responder. How quickly people forget BASIC hygiene and put others at risk. I sincerely hope you will take action regarding this by having a word with ALL your staff and presenting each cashier with a hand sanitiser for any such events. The other issue is being over charged. I looked upon my online receipt when I arrived home, to find I'd been over charged 5 times. x4 on mushrooms reduced to 47p x 4 = £1.88 and x1 on butter/spread Shelf labelled @ 1.99 but charged £2.18. It may seem like a petty amount but its NOT the first time one of your stores has had to be corrected by myself while there. Due to the hygiene issue above, I just wanted to get out of the store. Can you please rectify all of the above. Many thanks for your time. Andy Williams A loyal customer. PS.. Also a VERY problematic time trying to email them, almost seems deliberately awkward so you dont file your complaint.”

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Posted 1 week ago

“Emily (Customer Service Advisor) is very interactive with the customers. She goes above and beyond. She goes the extra mile and put in the extra effort. You can tell She is shy but she does try to put a smile on your face at the end of your shopping experience. Keep up the good work Emily.”

Helpful Report

Posted 2 months ago

“Needed help setting up Lidl plus registration as been having issues for weeks and couldn't solve the problem. I got help from a store manager called Fabio in the Clapham Junction branch [Falcon Lane) who was amazing. Patient, kind, helpful, experienced. He sorted the problem and I was very happy with having finally got lidl plus on my phone. If only all staff and managers in stores and shops were like him I would be delighted! Thank you and thank him please!!”

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Posted 2 months ago

“best Lidl I've been here to in all my years everyone who works there are horrible but just the way i like it.”

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Posted 2 months ago

“I loved this Lidl one of the best i have been to the quality of the food is spot on i highly recommend”

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Posted 2 months ago

“I shop at Lidl five times a week because I live nearby and my children love fresh baked goods like long rolls and doughnuts. Shopping is quick and enjoyable thanks to the friendly service. I also have the option to withdraw cash at the store, which is a huge plus for me. Although the store isn't huge, you can buy almost everything there, from food to tools, clothes, and household items like vacuum cleaners, bedding, and more.”

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Posted 2 months ago

“I recently stopped shopping at Lidl. The quality of the products has dropped dramatically. The meats, salami, and sausages are fatty. The salami has a lot of fat that wasn't there before. The quality of the beef patties has also deteriorated. The meat is sometimes overly salty and has a foul odor. The quality of the vegetables and fruit is terrible; they're inedible. Most of the fruit is practically unripe. Peaches and plums are hard, and the apples don't taste good, they just look pretty, nothing more.”

Helpful Report

Posted 3 months ago

“Bought 2 hand blenders which I had to return. Lost receipt so knew wasn’t entitled to refund But to not allow me to exchange for something else is very upsetting as I am now £50 out of pocket. Will be two days without heating to cover it. No other store does this. Shopped at Lidl every day for years and spent a lot there but won’t darken their doors ever again. So Stupid decision on their part economically”

Helpful Report

Posted 3 months ago

“Was spoken very rudely to by a tall slim male in Corstorphine branch his manner was absolutely terrible other customers who heard the way he spoke were shocked by his manner I complained to customer service but typically was swept under carpet avoid store at all cost.”

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Posted 4 months ago

“Today I was shopping in Stratford Lidl store and came across the staff name Nilesh was so rude I asked for help and he didn't help at all. Also, he was talking about me with another customer behind my back and pointed at me even right front of the manager. I think it was very unprofessional and why would lidl would allow their staff treat their customers like this”

Helpful Report

Posted 4 months ago

“Bad staff bad behavior”

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Posted 4 months ago

“Really disappointed with there customer service they can’t even provide a duplicate of my receipt and can’t even scan a non food item stuff.”

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Posted 4 months ago

“I don't understand why there are so many bad reviews here. Don't happy Lidl shoppers bother to review? I'm sure that there are hundreds of thousands of them just like me. I don't get the opportunity to go to Lidl very often but I downloaded the Lidl app last week and got the bus to Stamford, Lincs last Thursday. I loaded my basket with all of my favourite items but got in a bit of a muddle with the app when I got to the checkout. The young lady assistant was so very kind and helpful and helped me to claim a free jute shopping bag and get discount on two fruit items. I was so pleasantly surprised by the way she treated me. So unusual to have a human on the checkout in most supermarkets these days, let alone such a lovely one. Hang onto her, Lidl and please give her a pay rise.”

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Posted 5 months ago

“Lidl ist ein sehr guter Einkaufs Markt. Die Ware ist ordentlich sortiert. Alles ist Übersichtlich. Die Ware ist frisch. Alle Verkäufer/innen sind nett und höflich.”

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Posted 5 months ago

“Satsumas green mould inedible,advocados totally rotten inedible,carrots slimy inedible ,and Lemons mouldy inedible..ALL WENT IN THE BIN . Disgraceful”

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Posted 5 months ago

“Chef Select family size steak and gravy pie. Cooked well in Airfryer. Pie looked great. Four hungry people to feed. Cut open pie and the smell was horrible and odd. I was the only one who tried it, didn't taste bad a little chewy but typical of this price point. Second mouthful was just gristle and inedible. I gave the rest of the filling to our dog who ate it all happily, but he is a labrador. Have to say I usually buy the small individual frozen meat pies in Lidl and they have been fine. I won't buy these again.”

Helpful Report

Posted 6 months ago

“Great staff. Always seem relaxed and happy. I'm not bothered by the lack of brand names, and I love SOME of the featured weeks. Can't bear the US week or the XXL weeks”

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Posted 6 months ago

“Bought the Greek filo pastry mince and chicken pie. Totally tasteless. If you could find the filling!!. Worst food item I have bought from Lidl.”

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Posted 6 months ago

“I’m not a happy shopper , I got to get pack of strawberries for free with the app only to find when I got home the lady had put one item through twice . Instead of strawberries for free they ended up costing me 35p . The item she put through twice was an item costing £1.99 diddled!, not happy at all”

Helpful Report

Posted 6 months ago

“So many products are sooooo salty! Yak! We have chucked so much stuff away, chorizo, pitta breads, pre cooked chicken, pizza, meatballs to name a few.... Will definitely not be shopping at Lidl again... Cheaper or not! It's no good if it's inedible!”

Helpful Report

Posted 7 months ago

Lidl UK is rated 2.6 based on 681 reviews