Lidl UK Reviews

Name: Lidl UK
Rating: 2.57

2.6 Rating 675 Reviews

37 %

of reviewers recommend Lidl UK

Company Reviews

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Metrics

2.6

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

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“I recently stopped shopping at Lidl. The quality of the products has dropped dramatically. The meats, salami, and sausages are fatty. The salami has a lot of fat that wasn't there before. The quality of the beef patties has also deteriorated. The meat is sometimes overly salty and has a foul odor. The quality of the vegetables and fruit is terrible; they're inedible. Most of the fruit is practically unripe. Peaches and plums are hard, and the apples don't taste good, they just look pretty, nothing more.”

Helpful Report

Posted 1 minute ago

“Bought 2 hand blenders which I had to return. Lost receipt so knew wasn’t entitled to refund But to not allow me to exchange for something else is very upsetting as I am now £50 out of pocket. Will be two days without heating to cover it. No other store does this. Shopped at Lidl every day for years and spent a lot there but won’t darken their doors ever again. So Stupid decision on their part economically”

Helpful Report

Posted 1 day ago

“Was spoken very rudely to by a tall slim male in Corstorphine branch his manner was absolutely terrible other customers who heard the way he spoke were shocked by his manner I complained to customer service but typically was swept under carpet avoid store at all cost.”

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Posted 1 month ago

“Today I was shopping in Stratford Lidl store and came across the staff name Nilesh was so rude I asked for help and he didn't help at all. Also, he was talking about me with another customer behind my back and pointed at me even right front of the manager. I think it was very unprofessional and why would lidl would allow their staff treat their customers like this”

Helpful Report

Posted 1 month ago

“Bad staff bad behavior”

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Posted 1 month ago

“Really disappointed with there customer service they can’t even provide a duplicate of my receipt and can’t even scan a non food item stuff.”

Helpful Report

Posted 1 month ago

“I don't understand why there are so many bad reviews here. Don't happy Lidl shoppers bother to review? I'm sure that there are hundreds of thousands of them just like me. I don't get the opportunity to go to Lidl very often but I downloaded the Lidl app last week and got the bus to Stamford, Lincs last Thursday. I loaded my basket with all of my favourite items but got in a bit of a muddle with the app when I got to the checkout. The young lady assistant was so very kind and helpful and helped me to claim a free jute shopping bag and get discount on two fruit items. I was so pleasantly surprised by the way she treated me. So unusual to have a human on the checkout in most supermarkets these days, let alone such a lovely one. Hang onto her, Lidl and please give her a pay rise.”

Helpful Report

Posted 1 month ago

“Lidl ist ein sehr guter Einkaufs Markt. Die Ware ist ordentlich sortiert. Alles ist Übersichtlich. Die Ware ist frisch. Alle Verkäufer/innen sind nett und höflich.”

Helpful Report

Posted 2 months ago

“Satsumas green mould inedible,advocados totally rotten inedible,carrots slimy inedible ,and Lemons mouldy inedible..ALL WENT IN THE BIN . Disgraceful”

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Posted 2 months ago

“Chef Select family size steak and gravy pie. Cooked well in Airfryer. Pie looked great. Four hungry people to feed. Cut open pie and the smell was horrible and odd. I was the only one who tried it, didn't taste bad a little chewy but typical of this price point. Second mouthful was just gristle and inedible. I gave the rest of the filling to our dog who ate it all happily, but he is a labrador. Have to say I usually buy the small individual frozen meat pies in Lidl and they have been fine. I won't buy these again.”

Helpful Report

Posted 3 months ago

“Great staff. Always seem relaxed and happy. I'm not bothered by the lack of brand names, and I love SOME of the featured weeks. Can't bear the US week or the XXL weeks”

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Posted 3 months ago

“Bought the Greek filo pastry mince and chicken pie. Totally tasteless. If you could find the filling!!. Worst food item I have bought from Lidl.”

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Posted 3 months ago

“I’m not a happy shopper , I got to get pack of strawberries for free with the app only to find when I got home the lady had put one item through twice . Instead of strawberries for free they ended up costing me 35p . The item she put through twice was an item costing £1.99 diddled!, not happy at all”

Helpful Report

Posted 3 months ago

“So many products are sooooo salty! Yak! We have chucked so much stuff away, chorizo, pitta breads, pre cooked chicken, pizza, meatballs to name a few.... Will definitely not be shopping at Lidl again... Cheaper or not! It's no good if it's inedible!”

Helpful Report

Posted 4 months ago

“Peckham store. Usual rude staff but most Dores have rude unprofessional staff, rarely do u get great staff at Lidl. Sainsbury's much much better staff, very professional, polite and happy to assist customers, as their reputation is extremely important.”

Helpful Report

Posted 4 months ago

“Lidl produce is generally OK but any local store I go into always has the same problem. The hand and pull along baskets are, without fail, always dirty. No one wants to put food in a filthy basket and that is one area you really must improve on.”

Helpful Report

Posted 4 months ago

“Just purchased a Parkside Jigsaw Table, can’t believe anyone did a risk assessment as it’s dangerous considering taking it back but I’m certain it will be more trouble than it’s worth”

Helpful Report

Posted 4 months ago

“Lildl why am I unable to purchase a packet of XXXL Paprika Crisp as advertised in your leaflet dated 24/4/25 to 30/4/25? I was told that they are the same as Snaktastic Paprika Crisps. Definitely not. 👎”

Helpful Report

Posted 4 months ago

“I shop at Lidi Wilford Nottingham and find the staff very pleasant but last week one young man went beyond the call of duty as I broke down in the car park On feeling upset went into the store because of incurring car parking fees he not only calmed me down but took me home so I could get help,He is always nice and as I am elderly I appreciate his kindness to me Rita Abbott”

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Posted 4 months ago

“Moulded muffins got from Rotherham central store”

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Posted 4 months ago

Lidl UK is rated 2.6 based on 675 reviews