Lidl UK Reviews

Name: Lidl UK
Rating: 2.58

2.6 Rating 660 Reviews

37 %

of reviewers recommend Lidl UK

Company Reviews

Questions

Metrics

2.6

Based on 660 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Lidl UK 1 star review on 26th April 2025

Anonymous

Anonymous // 01/01/2019

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“2nd peace of fillet steak from the mexborough store The top you can see looks great,the bottom you cannot see has Grissel running through it. Aldi steak is in clear plastic rapping you can see both sides”

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Posted 7 months ago

“Lidl only wants customers to use self serve tills. After 2 years of using the Folkestone branch, I will never use Lidl again.”

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Posted 7 months ago

“Generally happy with Lidl shopping, but the Lidl plus promotion that purports to cover the whole UK, just frankly doesn't. For example, the current promotion of Vino Nobile di Montepulciano wine reduced this week to £5.99 is charged at £6.99. It must be added that I live in Scotland and am very much aware of the increase in minimum unit pricing coming in on 01/10, but until then would expect prices to be as advertised. So as not to mislead the consumer, perhaps Lidl should produce regional publicity of it's offers”

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Posted 7 months ago

“great offer on steak 4 for under £10.00 cook and full of fat tendons even though tenderized, was so bad throw the other 3 away so £10.00 for a really really bad steak its not worth it”

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Posted 7 months ago

“Lidl Plus - THE BIGGEST SCAM. I've had it three times now that Lidl overpromised and overcharged me when I changed my purchasing behaviour due to Lidl Plus, just to find out at/after the checkout that coupons couldn't be applied due to "technical errors". They've overcharged me over £30 now. I've contacted customer support about it and after wasting my time with some nonsense back-and-forth emailing they essentially said it is my problem. Such a scam and I'm surprised no one has taken legal action against them yet.”

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Posted 8 months ago

“Good example cheap”

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Posted 8 months ago

“I shop at lidl in Prestonpans, East Lothian a few times a week and the customer service is excellent. You never have to queue for long. I would like to say a big thank you to two kind people on the Lidl team. They go way beyond the call of duty and are so pleasant and helpful. It makes my shopping trio to Lidl a pleasure. Thank you so much Catherine and Ryan and to everyone else at Lidl Prestonpans.”

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Posted 8 months ago

“Middlesbrough staff was very rude. Dunno why, they also packet very soft cashew nuts, bought packs of cashew for months, none was crunchy. Fade up”

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Posted 8 months ago

“The baskets are ALWAYS filthy. Disgusting.”

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Posted 8 months ago

“I slipped over in one of the Lidl stores in October last year. I contacted the helpful customer service. Having contacted the claims department, I got an email saying it might take up to 90 days to investigate and since that email, I heard nothing. I have been onto the head office, ir so I was told, who have been sympathetic and helpful. I then received an email from the claims dept saying they didn't think there was a case to answer but offered me £100 voucher! I've accepted that but a month later and another phone call to head office, I have yet to receive the voucher. Lidl claims can only be contacted by email! I feel I have just been ignored. I had a very badly bruised leg, which even now, the bruises can still be seen. I would have given no stars but that option is not available.”

Helpful Report

Posted 8 months ago

“I'm a big fan of middle isle tools as a mechanic the tools are ideal for occasional use maybe couple of times a week and three year guarantee can't be beaten but I bought the impact gun thinking I could work with it ! I mostly use air tools but I thought maybe I could use impact gun outside of shed for simple jobs maybe set of brake pads if something blocking the lift. I don't know how many wheels lidl tried to remove with impact gun but it wasn't run of the mill everyday cars. No doubt you'll say to break studs with wheel brace first but that defeats the purpose!! Once you have studs slackened sure a monkey could take them of then !!!”

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Posted 9 months ago

“Staff work very hard and can’t do enough for you.”

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Posted 9 months ago

“My recent visit to the Lidl store in Watford was very disappointing. Upon entering, I went to the bakery section where a girl was taking bread out of the oven. I kindly asked her if she was baking a rye bloomer loaf, but she responded in a snappy and condescending tone, saying, "Can you wait another 5 minutes?" She turned away while I was trying to explain that it was just a question and that I didn't need it immediately. I decided to move on and continue my shopping. Later, while I was in the checkout line, I saw her being called to open register number 1. Unfortunately, I couldn't see her name, but I am certain that I will NEVER return to this store. Customer service is crucial, and unfortunately, this experience left me very dissatisfied.”

Helpful Report

Posted 9 months ago

“We go to buy food and, surprise, the basket is dirty. I've been seeing this for a few months now. Disgusting”

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Posted 10 months ago

“Every time I get something free they never have it but the get it in few days later what a rip off I am going back to asda.”

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Posted 10 months ago

“Not a bad shop, but their is sometimes not the best. Please bring back the cinnamon bun from the sweet buns selection,”

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Posted 10 months ago

“Spring still water isn't spring it's tap water see photos”

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Posted 10 months ago

“Your maris piper potatoes are awful, once you have peeled all the black away they turn to water in no time. Also your mince meat in the new package is all mush together, i used to love Lidl but think i will be shopping elsewhere”

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Posted 10 months ago

“Good customer service”

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Posted 10 months ago

“Having complained last year about the quality of the potatoes I hoped that there would be a significant improvement.Unfortunately having purchased a bag of Maris piper from our local store in Richmond,N.Yorks today and peeled them every single one was grey and not fit for consumption.If this is the way you rectify a problem I suggest you alter your supplier or stop selling them.”

Helpful Report

Posted 10 months ago

Lidl UK is rated 2.6 based on 660 reviews