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Dariusz Dabrowski
I wanted to protest against the way I was treated first by the cashier, who turned out to be the store manager, and then, at his request, by the customer service staff of the Lidl supermarket in Harrogate. I wanted to make a complaint about the manager of the Lidl store in Harrogate on Knasborough rd. I was shopping in this store today Saturday 4 January 2025, around 4:00 PM. I went to the checkout with my purchases, paid, received a bill that seemed too high to me. I checked it and it turned out that one of the cold cuts which after a 50% discount from £1.99 should have been counted at £0.99. So I went to the cashier with a complaint to take into account the discount. He refunded me £0.70. So after a while I tried to go back to the checkout because the difference was bigger. I wasn't served. I was told to leave the store and get back to the end of the long queue. When I did that and got in the queue the salesperson turned off the cash register and said he was no longer serving. He told me to go to another line. When I got there he radioed another cashier to ask me to leave the store. When I wanted to talk to the store manager he said he was the one. How can a person who can't see a markdown and can't count to 2 occupy such a position? Good Evening, I am very shocked and disappointed by this decision and i will take further action. Firstly I would like to request a reason for by I am banned from the store. As I recall, the cashier got my change wrong so I went back to ask him to have a look. He told us to join the back of the queue which I patiently did. After some waiting in his queue, he maliciously decide to close the whole till. I then went to the next till as he directed me to do. For some reason, in his time he radioed the other cashier. The next day I received a response to my complaint about a ban on shopping in this store for a period of 1 year. Complete lack of respect for consumer rights. It is unacceptable to treat a customer in this way who systematically spends £200-250 in this store every week on family shopping, that is, about £12,000 per year. I didn't steal anything, I didn't offend anyone, and I was treated like a thief and a troublemaker. What are the legal grounds for depriving a consumer of buying food for their family? I will ask for an apology for such treatment and the possibility of returning to me shopping at the supermarket closest to my house. Please help me with this.
5 months ago
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Lidl UK has a 2.6 average rating from 666 reviews