Lidl UK Reviews

Name: Lidl UK
Rating: 2.58

2.6 Rating 681 Reviews

37 %

of reviewers recommend Lidl UK

Company Reviews

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Metrics

2.6

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi. I have to call this out , as I did with the cashier serving me and the young lady manager who came over. The lady service on the checkout to the left of me, facing the front of the store, with a Christmas jumper on, went through 5 customers, while I was there, COUGHING into her hand. No attempt was made to sanitise her hands on each occasion, where she immediately handle foods and packets of customers ! I was so applauded by what I witnessed, I swapped over to the right of me checkout, in disgust. It was while I was being served I asked the gentleman serving me if he could call a shift manager which he promptly did. I proceeded to explain my findings to the Manager who seemed to take note, but, from what a friend of mine behind in the same isle observed, 2 people went through, same issue and NO sign of the cashier being made aware of their actions. I don't think it needs me to point out the current NHS situation regarding Flue and Covid, of which I witnessed hundreds of people becoming infected in much the same way, as I am First Responder. How quickly people forget BASIC hygiene and put others at risk. I sincerely hope you will take action regarding this by having a word with ALL your staff and presenting each cashier with a hand sanitiser for any such events. The other issue is being over charged. I looked upon my online receipt when I arrived home, to find I'd been over charged 5 times. x4 on mushrooms reduced to 47p x 4 = £1.88 and x1 on butter/spread Shelf labelled @ 1.99 but charged £2.18. It may seem like a petty amount but its NOT the first time one of your stores has had to be corrected by myself while there. Due to the hygiene issue above, I just wanted to get out of the store. Can you please rectify all of the above. Many thanks for your time. Andy Williams A loyal customer. PS.. Also a VERY problematic time trying to email them, almost seems deliberately awkward so you dont file your complaint.”

Helpful Report

Posted 1 week ago

“I recently stopped shopping at Lidl. The quality of the products has dropped dramatically. The meats, salami, and sausages are fatty. The salami has a lot of fat that wasn't there before. The quality of the beef patties has also deteriorated. The meat is sometimes overly salty and has a foul odor. The quality of the vegetables and fruit is terrible; they're inedible. Most of the fruit is practically unripe. Peaches and plums are hard, and the apples don't taste good, they just look pretty, nothing more.”

Helpful Report

Posted 3 months ago

“Bought 2 hand blenders which I had to return. Lost receipt so knew wasn’t entitled to refund But to not allow me to exchange for something else is very upsetting as I am now £50 out of pocket. Will be two days without heating to cover it. No other store does this. Shopped at Lidl every day for years and spent a lot there but won’t darken their doors ever again. So Stupid decision on their part economically”

Helpful Report

Posted 3 months ago

“Was spoken very rudely to by a tall slim male in Corstorphine branch his manner was absolutely terrible other customers who heard the way he spoke were shocked by his manner I complained to customer service but typically was swept under carpet avoid store at all cost.”

Helpful Report

Posted 4 months ago

“Today I was shopping in Stratford Lidl store and came across the staff name Nilesh was so rude I asked for help and he didn't help at all. Also, he was talking about me with another customer behind my back and pointed at me even right front of the manager. I think it was very unprofessional and why would lidl would allow their staff treat their customers like this”

Helpful Report

Posted 4 months ago

“Bad staff bad behavior”

Helpful Report

Posted 4 months ago

“Really disappointed with there customer service they can’t even provide a duplicate of my receipt and can’t even scan a non food item stuff.”

Helpful Report

Posted 4 months ago

“Satsumas green mould inedible,advocados totally rotten inedible,carrots slimy inedible ,and Lemons mouldy inedible..ALL WENT IN THE BIN . Disgraceful”

Helpful Report

Posted 5 months ago

“Chef Select family size steak and gravy pie. Cooked well in Airfryer. Pie looked great. Four hungry people to feed. Cut open pie and the smell was horrible and odd. I was the only one who tried it, didn't taste bad a little chewy but typical of this price point. Second mouthful was just gristle and inedible. I gave the rest of the filling to our dog who ate it all happily, but he is a labrador. Have to say I usually buy the small individual frozen meat pies in Lidl and they have been fine. I won't buy these again.”

Helpful Report

Posted 6 months ago

“Bought the Greek filo pastry mince and chicken pie. Totally tasteless. If you could find the filling!!. Worst food item I have bought from Lidl.”

Helpful Report

Posted 6 months ago

“Peckham store. Usual rude staff but most Dores have rude unprofessional staff, rarely do u get great staff at Lidl. Sainsbury's much much better staff, very professional, polite and happy to assist customers, as their reputation is extremely important.”

Helpful Report

Posted 7 months ago

“Just purchased a Parkside Jigsaw Table, can’t believe anyone did a risk assessment as it’s dangerous considering taking it back but I’m certain it will be more trouble than it’s worth”

Helpful Report

Posted 7 months ago

“Lildl why am I unable to purchase a packet of XXXL Paprika Crisp as advertised in your leaflet dated 24/4/25 to 30/4/25? I was told that they are the same as Snaktastic Paprika Crisps. Definitely not. 👎”

Helpful Report

Posted 7 months ago

“Moulded muffins got from Rotherham central store”

Helpful Report

Posted 7 months ago

“Chef select Chicken and Mushroom pie for one. Supposed to be deep filled very disappointed couple of bits of mushroom couldn’t find chicken contained mostly sauce. Isobel Reading”

Helpful Report

Posted 8 months ago

“I love the Lidl high protein range of desserts and the Chef Selection High Protein ready meals, however, I tried the Chicken Shawarma and OMG, it is the worst thing I have ever tasted in my 60 years on earth! It's like eating a bowl of salt! Absolutely disgusting. Tried to upload pic but won't let me.”

Helpful Report

Posted 9 months ago

“Never normally write reviews but have to warn don't part with £2.49 of your hard earned money on the chilled Butter Chicken Curry with rice, it's tasteless, watery and a complete waste of money, and quite honestly the worst 'microwave meal' I've ever had ! it might as well be vegan Chicken because the chicken tastes of absolutely nothing! Many years ago I worked for the Co op headoffice and was part of a 'taste test' group, I would strongly suggest that Lidl do the same ? If you already have a taste test group then sack them ! This ready meal is disgusting.”

Helpful Report

Posted 9 months ago

“We went to Lidl in Minehead, Somerset. Amongst other things we bought one bag of (six) Breamar apples and two nets of "satsumas". When we arrived home and unpacked, two of the apples were badly bruised (cut them in half and the bruise was all the way through) and the "satsumas" were extremely difficult to peel and were as dry as anything once peeled. From now on we will not buy any fruit or vegetables in Lidl, we will go to Tesco which is much better value for money.”

Helpful Report

Posted 9 months ago

“I’ve Emailed them to tell them several times that their meat . Pizzas and some furniture and vegetables are rotten . This happens too often which leads me to think that the staff are too stretched to put their fresh produce deliveries away on time . So the produce goes off quicker or is off at the time of purchase . This time is was the mouldy celery which my wife noticed before we ate it”

Helpful Report

Posted 10 months ago

“Lidl deluxe petit pois are hard and tasteless, it took 30 mins cooking to get anywhere near to edible, and then they were like eaten un cooked chick peas, absolutely disgusting.”

Helpful Report

Posted 10 months ago

Lidl UK is rated 2.6 based on 681 reviews