“I visited Lidl in Blairgowrie recently. They had a gate at the back of the checkouts where you had to scan a receipt to get out. When I discussed it with the checkout operator, she said it was because of thefts.
The man in front of us bought a bag of flour in order to get out of the shop. The scanner doesn't scan your bag so you could have any number of things in it. This is not to stop thieves but just another control mechanism of people. I would love to know how much it costs each store as opposed yo how much is lost through stealing.
If my local Lidl implement this, I will absolutely take my custom elsewhere. Such a horrible way to treat people.
My argument with the company is that they are happy to treats all their customers now as potential thieves in order to try to catch the few.”
“I got fined £90 for taking more than 90 minutes doing my shopping and spending £137- 26p in a large store at Gainsborough when I got my letter I had only 2 days to appeal so I paid the £45 so I won’t be shopping at Lidl and what makes this bad for me is I am 80 years old have disability problems heart problems and having to keep explaining myself again again and again it’s easier for me not to shop at Lidl and advise people to be very weary for shopping at Lidl with this unjustified fines”
“Hi. I have to call this out , as I did with the cashier serving me and the young lady manager who came over.
The lady service on the checkout to the left of me, facing the front of the store, with a Christmas jumper on, went through 5 customers, while I was there, COUGHING into her hand. No attempt was made to sanitise her hands on each occasion, where she immediately handle foods and packets of customers !
I was so applauded by what I witnessed, I swapped over to the right of me checkout, in disgust. It was while I was being served I asked the gentleman serving me if he could call a shift manager which he promptly did. I proceeded to explain my findings to the Manager who seemed to take note, but, from what a friend of mine behind in the same isle observed, 2 people went through, same issue and NO sign of the cashier being made aware of their actions.
I don't think it needs me to point out the current NHS situation regarding Flue and Covid, of which I witnessed hundreds of people becoming infected in much the same way, as I am First Responder. How quickly people forget BASIC hygiene and put others at risk.
I sincerely hope you will take action regarding this by having a word with ALL your staff and presenting each cashier with a hand sanitiser for any such events.
The other issue is being over charged. I looked upon my online receipt when I arrived home, to find I'd been over charged 5 times. x4 on mushrooms reduced to 47p x 4 = £1.88 and x1 on butter/spread Shelf labelled @ 1.99 but charged £2.18. It may seem like a petty amount but its NOT the first time one of your stores has had to be corrected by myself while there. Due to the hygiene issue above, I just wanted to get out of the store.
Can you please rectify all of the above.
Many thanks for your time. Andy Williams A loyal customer.
PS.. Also a VERY problematic time trying to email them, almost seems deliberately awkward so you dont file your complaint.”
“I recently stopped shopping at Lidl. The quality of the products has dropped dramatically. The meats, salami, and sausages are fatty. The salami has a lot of fat that wasn't there before. The quality of the beef patties has also deteriorated. The meat is sometimes overly salty and has a foul odor. The quality of the vegetables and fruit is terrible; they're inedible. Most of the fruit is practically unripe. Peaches and plums are hard, and the apples don't taste good, they just look pretty, nothing more.”
“Bought 2 hand blenders which I had to return. Lost receipt so knew wasn’t entitled to refund But to not allow me to exchange for something else is very upsetting as I am now £50 out of pocket. Will be two days without heating to cover it. No other store does this. Shopped at Lidl every day for years and spent a lot there but won’t darken their doors ever again. So Stupid decision on their part economically”
“Was spoken very rudely to by a tall slim male in Corstorphine branch his manner was absolutely terrible other customers who heard the way he spoke were shocked by his manner I complained to customer service but typically was swept under carpet avoid store at all cost.”
“Today I was shopping in Stratford Lidl store and came across the staff
name Nilesh was so rude I asked for help and he didn't help at all. Also, he was talking about me with another customer behind my back and pointed at me even right front of the manager. I think it was very unprofessional and why would lidl would allow their staff treat their customers like this”
“Satsumas green mould inedible,advocados totally rotten inedible,carrots slimy inedible ,and Lemons mouldy inedible..ALL WENT IN THE BIN . Disgraceful”
“Chef Select family size steak and gravy pie.
Cooked well in Airfryer. Pie looked great.
Four hungry people to feed. Cut open pie and the smell was horrible and odd. I was the only one who tried it, didn't taste bad a little chewy but typical of this price point. Second mouthful was just gristle and inedible.
I gave the rest of the filling to our dog who ate it all happily, but he is a labrador.
Have to say I usually buy the small individual frozen meat pies in Lidl and they have been fine.
I won't buy these again.”
“Peckham store. Usual rude staff but most Dores have rude unprofessional staff, rarely do u get great staff at Lidl. Sainsbury's much much better staff, very professional, polite and happy to assist customers, as their reputation is extremely important.”
“Just purchased a Parkside Jigsaw Table, can’t believe anyone did a risk assessment as it’s dangerous considering taking it back but I’m certain it will be more trouble than it’s worth”
“Lildl why am I unable to purchase a packet of XXXL Paprika Crisp as advertised in your leaflet dated 24/4/25 to 30/4/25?
I was told that they are the same as Snaktastic Paprika Crisps. Definitely not. 👎”
“Chef select Chicken and Mushroom pie for one. Supposed to be deep filled very disappointed couple of bits of mushroom couldn’t find chicken contained mostly sauce. Isobel Reading”
“I love the Lidl high protein range of desserts and the Chef Selection High Protein ready meals, however, I tried the Chicken Shawarma and OMG, it is the worst thing I have ever tasted in my 60 years on earth! It's like eating a bowl of salt! Absolutely disgusting. Tried to upload pic but won't let me.”
“Never normally write reviews but have to warn don't part with £2.49 of your hard earned money on the chilled Butter Chicken Curry with rice, it's tasteless, watery and a complete waste of money, and quite honestly the worst 'microwave meal' I've ever had ! it might as well be vegan Chicken because the chicken tastes of absolutely nothing! Many years ago I worked for the Co op headoffice and was part of a 'taste test' group, I would strongly suggest that Lidl do the same ? If you already have a taste test group then sack them ! This ready meal is disgusting.”
“We went to Lidl in Minehead, Somerset. Amongst other things we bought one bag of (six) Breamar apples and two nets of "satsumas". When we arrived home and unpacked, two of the apples were badly bruised (cut them in half and the bruise was all the way through) and the "satsumas" were extremely difficult to peel and were as dry as anything once peeled. From now on we will not buy any fruit or vegetables in Lidl, we will go to Tesco which is much better value for money.”
