Lidl UK Reviews

Name: Lidl UK
Rating: 2.57

2.6 Rating 675 Reviews

37 %

of reviewers recommend Lidl UK

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Metrics

2.6

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently stopped shopping at Lidl. The quality of the products has dropped dramatically. The meats, salami, and sausages are fatty. The salami has a lot of fat that wasn't there before. The quality of the beef patties has also deteriorated. The meat is sometimes overly salty and has a foul odor. The quality of the vegetables and fruit is terrible; they're inedible. Most of the fruit is practically unripe. Peaches and plums are hard, and the apples don't taste good, they just look pretty, nothing more.”

Helpful Report

Posted 36 minutes ago

“Bought 2 hand blenders which I had to return. Lost receipt so knew wasn’t entitled to refund But to not allow me to exchange for something else is very upsetting as I am now £50 out of pocket. Will be two days without heating to cover it. No other store does this. Shopped at Lidl every day for years and spent a lot there but won’t darken their doors ever again. So Stupid decision on their part economically”

Helpful Report

Posted 1 day ago

“Was spoken very rudely to by a tall slim male in Corstorphine branch his manner was absolutely terrible other customers who heard the way he spoke were shocked by his manner I complained to customer service but typically was swept under carpet avoid store at all cost.”

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Posted 1 month ago

“Today I was shopping in Stratford Lidl store and came across the staff name Nilesh was so rude I asked for help and he didn't help at all. Also, he was talking about me with another customer behind my back and pointed at me even right front of the manager. I think it was very unprofessional and why would lidl would allow their staff treat their customers like this”

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Posted 1 month ago

“Bad staff bad behavior”

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Posted 1 month ago

“Really disappointed with there customer service they can’t even provide a duplicate of my receipt and can’t even scan a non food item stuff.”

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Posted 1 month ago

“Satsumas green mould inedible,advocados totally rotten inedible,carrots slimy inedible ,and Lemons mouldy inedible..ALL WENT IN THE BIN . Disgraceful”

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Posted 2 months ago

“Chef Select family size steak and gravy pie. Cooked well in Airfryer. Pie looked great. Four hungry people to feed. Cut open pie and the smell was horrible and odd. I was the only one who tried it, didn't taste bad a little chewy but typical of this price point. Second mouthful was just gristle and inedible. I gave the rest of the filling to our dog who ate it all happily, but he is a labrador. Have to say I usually buy the small individual frozen meat pies in Lidl and they have been fine. I won't buy these again.”

Helpful Report

Posted 3 months ago

“Bought the Greek filo pastry mince and chicken pie. Totally tasteless. If you could find the filling!!. Worst food item I have bought from Lidl.”

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Posted 3 months ago

“Peckham store. Usual rude staff but most Dores have rude unprofessional staff, rarely do u get great staff at Lidl. Sainsbury's much much better staff, very professional, polite and happy to assist customers, as their reputation is extremely important.”

Helpful Report

Posted 4 months ago

“Just purchased a Parkside Jigsaw Table, can’t believe anyone did a risk assessment as it’s dangerous considering taking it back but I’m certain it will be more trouble than it’s worth”

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Posted 4 months ago

“Lildl why am I unable to purchase a packet of XXXL Paprika Crisp as advertised in your leaflet dated 24/4/25 to 30/4/25? I was told that they are the same as Snaktastic Paprika Crisps. Definitely not. 👎”

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Posted 4 months ago

“Moulded muffins got from Rotherham central store”

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Posted 4 months ago

“Chef select Chicken and Mushroom pie for one. Supposed to be deep filled very disappointed couple of bits of mushroom couldn’t find chicken contained mostly sauce. Isobel Reading”

Helpful Report

Posted 5 months ago

“I love the Lidl high protein range of desserts and the Chef Selection High Protein ready meals, however, I tried the Chicken Shawarma and OMG, it is the worst thing I have ever tasted in my 60 years on earth! It's like eating a bowl of salt! Absolutely disgusting. Tried to upload pic but won't let me.”

Helpful Report

Posted 6 months ago

“Never normally write reviews but have to warn don't part with £2.49 of your hard earned money on the chilled Butter Chicken Curry with rice, it's tasteless, watery and a complete waste of money, and quite honestly the worst 'microwave meal' I've ever had ! it might as well be vegan Chicken because the chicken tastes of absolutely nothing! Many years ago I worked for the Co op headoffice and was part of a 'taste test' group, I would strongly suggest that Lidl do the same ? If you already have a taste test group then sack them ! This ready meal is disgusting.”

Helpful Report

Posted 6 months ago

“We went to Lidl in Minehead, Somerset. Amongst other things we bought one bag of (six) Breamar apples and two nets of "satsumas". When we arrived home and unpacked, two of the apples were badly bruised (cut them in half and the bruise was all the way through) and the "satsumas" were extremely difficult to peel and were as dry as anything once peeled. From now on we will not buy any fruit or vegetables in Lidl, we will go to Tesco which is much better value for money.”

Helpful Report

Posted 6 months ago

“I’ve Emailed them to tell them several times that their meat . Pizzas and some furniture and vegetables are rotten . This happens too often which leads me to think that the staff are too stretched to put their fresh produce deliveries away on time . So the produce goes off quicker or is off at the time of purchase . This time is was the mouldy celery which my wife noticed before we ate it”

Helpful Report

Posted 6 months ago

“Lidl deluxe petit pois are hard and tasteless, it took 30 mins cooking to get anywhere near to edible, and then they were like eaten un cooked chick peas, absolutely disgusting.”

Helpful Report

Posted 6 months ago

“Please please please Lidl, can you stop allowing local shop owners, buying your products in massive bulk, and selling your products for 3x price in their private shops. For 2 months now, I couldn't find products, that I have been buying from Lidl for years. I have witnessed this happening on 5 occasions now, local shop owners buying all the boxes of dog treats, tin products, milk, cheese, meat (anything and everything), to sell in their shops at 3X the sale price. I have to shop elsewhere now, after 15 years shopping in Lidl. I am based in Barcelona, but the staff don't care here, Lidl stores are badly run here, shelves are always empty, as the Lidl products are sold in massive bulk, (not to customers but business owners) and are being sold in other shops, I miss Lidl products, but can't afford to pay 3 x price! Sad day for customers.”

Helpful Report

Posted 7 months ago

Lidl UK is rated 2.6 based on 675 reviews