Lidl UK Reviews

Name: Lidl UK
Rating: 2.59

2.6 Rating 680 Reviews

38 %

of reviewers recommend Lidl UK

Company Reviews

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Metrics

2.6

Based on 680 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Emily (Customer Service Advisor) is very interactive with the customers. She goes above and beyond. She goes the extra mile and put in the extra effort. You can tell She is shy but she does try to put a smile on your face at the end of your shopping experience. Keep up the good work Emily.”

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Posted 2 weeks ago

“Needed help setting up Lidl plus registration as been having issues for weeks and couldn't solve the problem. I got help from a store manager called Fabio in the Clapham Junction branch [Falcon Lane) who was amazing. Patient, kind, helpful, experienced. He sorted the problem and I was very happy with having finally got lidl plus on my phone. If only all staff and managers in stores and shops were like him I would be delighted! Thank you and thank him please!!”

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Posted 2 weeks ago

“best Lidl I've been here to in all my years everyone who works there are horrible but just the way i like it.”

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Posted 2 weeks ago

“I loved this Lidl one of the best i have been to the quality of the food is spot on i highly recommend”

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Posted 2 weeks ago

“I shop at Lidl five times a week because I live nearby and my children love fresh baked goods like long rolls and doughnuts. Shopping is quick and enjoyable thanks to the friendly service. I also have the option to withdraw cash at the store, which is a huge plus for me. Although the store isn't huge, you can buy almost everything there, from food to tools, clothes, and household items like vacuum cleaners, bedding, and more.”

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Posted 1 month ago

“I don't understand why there are so many bad reviews here. Don't happy Lidl shoppers bother to review? I'm sure that there are hundreds of thousands of them just like me. I don't get the opportunity to go to Lidl very often but I downloaded the Lidl app last week and got the bus to Stamford, Lincs last Thursday. I loaded my basket with all of my favourite items but got in a bit of a muddle with the app when I got to the checkout. The young lady assistant was so very kind and helpful and helped me to claim a free jute shopping bag and get discount on two fruit items. I was so pleasantly surprised by the way she treated me. So unusual to have a human on the checkout in most supermarkets these days, let alone such a lovely one. Hang onto her, Lidl and please give her a pay rise.”

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Posted 3 months ago

“Lidl ist ein sehr guter Einkaufs Markt. Die Ware ist ordentlich sortiert. Alles ist Übersichtlich. Die Ware ist frisch. Alle Verkäufer/innen sind nett und höflich.”

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Posted 3 months ago

“Great staff. Always seem relaxed and happy. I'm not bothered by the lack of brand names, and I love SOME of the featured weeks. Can't bear the US week or the XXL weeks”

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Posted 4 months ago

“staff at newark branch always very accomodating. brand range good and competitive”

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Posted 9 months ago

“Great deals , good store in Stranraer with plenty of choice and easy parking.”

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Posted 11 months ago

“Haverhill Lidl in Suffolk, What a pleasure to shop here! Clean, always full and staff are happy (which goes a long way if the customer like me see the staff happy in their job) got my weekly shop this morning and it makes my day. Two years ago this place was awful! Whoever has turned it around congratulations!! Would not shop anywhere else in town now! Well done Haverhill lidl (nice to see some good here)!!”

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Posted 11 months ago

“Realy good prices and good choice of products”

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Posted 11 months ago

“Out of all the Lidl stores in my local area, Halesowen stands out as the best. Why? The staff work hard to ensure the bakery is stocked ready for opening time. The appearance of the shelves and aisles is neat. The variety of produce and non food offers is good - e.g. I rarely find Comice pears yet they have them. The staff are helpful and friendly. They even checked the storeroom for some crisps not yet on the shelf, that I was looking for, with success. Of course, there are occasions when they are short-staffed or the stock isn't out yet but they work hard and try their best to get it right. It doesn't give frustrated customers the permission to be rude to staff which I have witnessed at times.”

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Posted 11 months ago

“Good example cheap”

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Posted 1 year ago

“I shop at lidl in Prestonpans, East Lothian a few times a week and the customer service is excellent. You never have to queue for long. I would like to say a big thank you to two kind people on the Lidl team. They go way beyond the call of duty and are so pleasant and helpful. It makes my shopping trio to Lidl a pleasure. Thank you so much Catherine and Ryan and to everyone else at Lidl Prestonpans.”

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Posted 1 year ago

“Staff work very hard and can’t do enough for you.”

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Posted 1 year ago

“Good customer service”

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Posted 1 year ago

“I shop at Burnham-on-Sea and the women at the tills are the best - the warmest, friendliest cashiers I've ever met serving the public. They work together very well as a team are very helpful to customers.”

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Posted 1 year ago

“1782 store Rotherham, staff are always working hard to provide a great store,high stock levels and great customer service. Bakery is amazing and till responses are good.. Keith especially is awesome!”

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Posted 1 year ago

“Aleksa and Joe the manager at Elstow store, I had a purchase issue and they were simply superb, nothing was to much trouble, they even helped carry out the replacement and were cheerful and polite the whole time - thanks”

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Posted 1 year ago

Lidl UK is rated 2.6 based on 680 reviews