Lidl UK Reviews

Name: Lidl UK
Rating: 2.58

2.6 Rating 660 Reviews

37 %

of reviewers recommend Lidl UK

Company Reviews

Questions

Metrics

2.6

Based on 660 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Lidl UK 1 star review on 26th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“staff at newark branch always very accomodating. brand range good and competitive”

Helpful Report

Posted 3 months ago

“Great deals , good store in Stranraer with plenty of choice and easy parking.”

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Posted 5 months ago

“Haverhill Lidl in Suffolk, What a pleasure to shop here! Clean, always full and staff are happy (which goes a long way if the customer like me see the staff happy in their job) got my weekly shop this morning and it makes my day. Two years ago this place was awful! Whoever has turned it around congratulations!! Would not shop anywhere else in town now! Well done Haverhill lidl (nice to see some good here)!!”

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Posted 5 months ago

“Realy good prices and good choice of products”

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Posted 5 months ago

“Out of all the Lidl stores in my local area, Halesowen stands out as the best. Why? The staff work hard to ensure the bakery is stocked ready for opening time. The appearance of the shelves and aisles is neat. The variety of produce and non food offers is good - e.g. I rarely find Comice pears yet they have them. The staff are helpful and friendly. They even checked the storeroom for some crisps not yet on the shelf, that I was looking for, with success. Of course, there are occasions when they are short-staffed or the stock isn't out yet but they work hard and try their best to get it right. It doesn't give frustrated customers the permission to be rude to staff which I have witnessed at times.”

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Posted 5 months ago

“Good example cheap”

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Posted 8 months ago

“I shop at lidl in Prestonpans, East Lothian a few times a week and the customer service is excellent. You never have to queue for long. I would like to say a big thank you to two kind people on the Lidl team. They go way beyond the call of duty and are so pleasant and helpful. It makes my shopping trio to Lidl a pleasure. Thank you so much Catherine and Ryan and to everyone else at Lidl Prestonpans.”

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Posted 8 months ago

“Staff work very hard and can’t do enough for you.”

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Posted 9 months ago

“Good customer service”

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Posted 10 months ago

“I shop at Burnham-on-Sea and the women at the tills are the best - the warmest, friendliest cashiers I've ever met serving the public. They work together very well as a team are very helpful to customers.”

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Posted 1 year ago

“1782 store Rotherham, staff are always working hard to provide a great store,high stock levels and great customer service. Bakery is amazing and till responses are good.. Keith especially is awesome!”

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Posted 1 year ago

“Aleksa and Joe the manager at Elstow store, I had a purchase issue and they were simply superb, nothing was to much trouble, they even helped carry out the replacement and were cheerful and polite the whole time - thanks”

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Posted 1 year ago

“I’ve had a brilliant experience with Lidl customer service after contacting them with a problem related to my parking fine. They have been swift and helpful and assisted with my problem, which I am grateful for.”

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Posted 1 year ago

“Great place to work. Challenging but very rewarding.”

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Posted 1 year ago

“Excellent company”

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Posted 1 year ago

“Doing my shopping today ( 4th November ) l had the pleasure of being served by a young lady called Maddie. She greeted me with a lovely smile, to say she was a delight is an understatement. l had forgotten my phone so she added my phone number so l got my points. Please pass on my thanks for making my shopping trip enjoyable!.”

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Posted 1 year ago

“I would like you to know, what an excellent assistant youhave. "ILLY" is always so helpful, & goes above & beyond what one would expect to assist when asked for help. Please give her the praise she deserves.”

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Posted 1 year ago

“Lady at Stamford store helped us today with the offers on our phone We bought garden vac”

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Posted 1 year ago

“I have noticed within the last 2 years prices are creeping up, I went shopping 2 weeks ago and realised prices have gone up again. I tend to buy the same items each time to notice the price change. I’m now getting money off offers 10% or 15% off here or there but think they’re pulling the wool over their loyal customers by upping the price & then offering special offerers!! We are NOT stupid. If it was not for their loyal customers who shop there every week the supermarket would never had thrived like it does today!! I hope the rest of the public agree. I certainly feel deceived by Lidl who advertise on their lowest price guaranteed-NOT!!”

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Posted 1 year ago

“Lidl garden shredder motor seized during use. To be fair had done a lot of work. New replacement sent immediately. Outstanding customer service.”

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Posted 2 years ago

Lidl UK is rated 2.6 based on 660 reviews