Lidl UK Reviews

Name: Lidl UK
Rating: 2.58

2.6 Rating 660 Reviews

37 %

of reviewers recommend Lidl UK

Company Reviews

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Metrics

2.6

Based on 660 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Lidl UK 1 star review on 26th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I shop at Lidi Wilford Nottingham and find the staff very pleasant but last week one young man went beyond the call of duty as I broke down in the car park On feeling upset went into the store because of incurring car parking fees he not only calmed me down but took me home so I could get help,He is always nice and as I am elderly I appreciate his kindness to me Rita Abbott”

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Posted 1 week ago

“Always good prices It would be better score but got Parking fine for staying in store At Christmas time.”

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Posted 1 month ago

“Spring still water isn't spring it's tap water see photos”

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Posted 10 months ago

“The Lidl plus app threw me out and has denied me access, fed up with trying to get into it, so I’ve deleted it and will not be shopping there again”

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Posted 10 months ago

“I have noticed that some prices are higher at the till than marked on the shelf.”

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Posted 1 year ago

“Petis Pois and Ham fresh soup fabulous, thick and tasty. Fresh classic Chicken soup, thin watery and tasteless!”

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Posted 1 year ago

“The change from the £200 spend giving a £10 voucher to a £250 spend rewarded by 10% discount from the next shop just makes me feel cheated. At the till today we asked what 'The Product Coupon' was and they said it was a free W5 item so my wife dashed back around the shelves thinking a 40p bottle of bleach was better than nothing and there wasn't a single W5 product there. Lidl, you are taking your loyal customers for fools and it's not nice!”

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Posted 2 years ago

“In the past I typically spent about £70 a month in Lidl. However, the introduction of the £200 spend giving a £10 voucher tempted me to spend that much in store each month. I did & was happy. But now this voucher has been replaced by a £250 spend rewarded by 10% discount from the next shop there. It's simply too greedy & I shall revert to my previous £70 per month spend, taking the rest of my grocery spending elsewhere. A shame.”

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Posted 2 years ago

“Despite the knocks it's still the go to Supermarket for the best value. Just a pity there isn't more of a wider choice of staple foods and less of the unusal, luxury food brands nobody wants, needs, or can afford. Would be nice too to get rid of all the cheap, random non-food novelty rubbish that fill the aisles and makes the store look like a charity shop! Lidl need to sort their irratic supply chain out too. So many items are frequently out of stock. Perishable foodstuffs (especially fruit and veg) too are often out of date, are of poor quality, and should be removed. Staff look overworked and morale low. The Lidl principle is sound, they just need to pay more attention to detail as there is definitely room for improvement.”

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Posted 3 years ago

“Sorry guys used lidl for years asked staff regularly why there is no stock and to be honest they didn't look interested. The last straw was last Saturday morning no milk, no bread, no butter ......household staples This has been going on for weeks we have had to move over to Aldi so far no problemswe have got everything we needed.”

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Posted 3 years ago

“Though I generally don't have a problem with Lidl it just annoys me that everytime I try to use their app at the cash out it asks me to login. This is annoying when there is a queue but now it is saying that I am entering the wrong password. For quiet some time now I just don't even try to use it at all as it is completely useless.”

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Posted 3 years ago

“Went to their store on Gypsy lane in Leicester. After having finished our shopping my wife requested the lady at the self service if she could kindly let her use the toilet to which she very happily refused and seemed to be enjoying the very moment. Could not believe it. Had to go to Ladbrokes next door. Seemed like they are not bothered about customers. Will have to think if it is worth going there again. They also had a lot of empty shelves. Better off going to Tesco.”

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Posted 3 years ago

“Love to get my bargains from you Lidl, but do the customers have to injure seeing that manager with the weird eyebrows and Deirdre Barlow glasses ( yes the manager customers have been complaining about Beth Grundy) do us customers have to injure her berating the staff, come on Lidl time to get rid of her because your shop floor staff are lovely.”

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Posted 3 years ago

“I was unhappy with what I saw. Two employees chatting with their feet propped up on the case containing raw pizza.”

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Posted 3 years ago

“Why at rose hill Sutton is there certain foodstuffs that disappear for long periods, sweetener, and granulated sugar for instance!.”

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Posted 3 years ago

“New Greek yogurt.. Lidl it's cheap tat. You had a great tasting version, it tasted like Greek yogurt, this replacement is vile cheap and nasty. You new vegetarian product, McCartney pies, vile.. Come on Lidl, I have used you for years, stay cheap yes, don't replace good food with junk. I have thrown the poles, the yogurts, taste cheap nasty.”

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Posted 4 years ago

“I want to return the broken hand vacuum cleaner (I used it 10 times maximum) but I lost my receipt. It has 3 years guarantee. I'm trying to contact customer service but without luck. I don't know what else to do. I don't go there often now because there is no social dystancing, staff and customers don't bother to cover their face. Lidl is loosing more than then they realise.”

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Posted 4 years ago

“Why does Lidl publish magazines, on the day stated for these offers they have never got half of them, annoying”

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Posted 4 years ago

“I'm a regular customer of lidl , However, I can not understand why they put out spay, and sanitizer for customers to use. And do not appear to arrange for the shopping trolleys to be cleaned . Used Lidl at Pelaw Gateshead to day, all shopping trolleys were filthy. How can you exspect people to put food in to such grime. At the same time when there were only one casher working, trying to deal with a large queue, I had to fetch someone to help out. Please have a word with your staff.”

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Posted 4 years ago

“1st time out with husband after being isolated for 4 months ,New Lidl store in Fulwell lovely bright clean store ,to many customers in store one customer even touched me to ask me to move out the way to get to shelf,as a deaf customer wearing a mask as well I got really stressed out husband calmed me down in the end .Then when we got to the till we were not even acknowledged by the cashier he just threw the food to the other end .When it came to payment he just threw that at me as well 😡 so I just stood their trying to make eye contact ,I’m not usually not one to complain but I work for another well known supermarket and if I did this I would be sacked on the spot.”

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Posted 4 years ago

Lidl UK is rated 2.6 based on 660 reviews