Lidl UK Reviews

Name: Lidl UK
Rating: 2.58

2.6 Rating 672 Reviews

37 %

of reviewers recommend Lidl UK

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Metrics

2.6

Based on 672 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So many products are sooooo salty! Yak! We have chucked so much stuff away, chorizo, pitta breads, pre cooked chicken, pizza, meatballs to name a few.... Will definitely not be shopping at Lidl again... Cheaper or not! It's no good if it's inedible!”

Helpful Report

Posted 2 months ago

“Lidl produce is generally OK but any local store I go into always has the same problem. The hand and pull along baskets are, without fail, always dirty. No one wants to put food in a filthy basket and that is one area you really must improve on.”

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Posted 3 months ago

“Meadowfresh cheese coleslaw from Lidl contained large chunks of cabbage stalk. Not good!”

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Posted 4 months ago

“Lidl IS A good shop but I have a complaint about the shelves .They have food so high up on shelves you have to pass,, ' as they are hard to reach. I end up going elsewhere for many items”

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Posted 5 months ago

“I apply thing I can't find my thing and my money wast 0 performance bed experience sorry to say bed bed bed bed poor poor poor”

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Posted 7 months ago

“Middlesbrough staff was very rude. Dunno why, they also packet very soft cashew nuts, bought packs of cashew for months, none was crunchy. Fade up”

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Posted 11 months ago

“I'm a big fan of middle isle tools as a mechanic the tools are ideal for occasional use maybe couple of times a week and three year guarantee can't be beaten but I bought the impact gun thinking I could work with it ! I mostly use air tools but I thought maybe I could use impact gun outside of shed for simple jobs maybe set of brake pads if something blocking the lift. I don't know how many wheels lidl tried to remove with impact gun but it wasn't run of the mill everyday cars. No doubt you'll say to break studs with wheel brace first but that defeats the purpose!! Once you have studs slackened sure a monkey could take them of then !!!”

Helpful Report

Posted 1 year ago

“The veg has a short shelf Life I'm throwing it away very quickly in some cases next day bought potatoes twice that had bad potatoes amongst them I opened a tub of their drinking chocolate yesterday and the paper lid was pulled back and half missing what's going on there This concerns me because if items get tampered with then who knows what someone could potentially contaminate it with I am in a position where I can't easily go back to the store either once I've been there to return items Hope when they open the new store they move to in Connahs Quay it will better than this On the positive side the staff on the checkouts etc are lovely”

Helpful Report

Posted 1 year ago

“One of the incentives using lidl is the 10% discount on your next shop once you have spent £250.00 in a given month. The problem with this is that the offer expires after 7 days. I have already spent over £250.00 in December, but won't do another major shop until after Christmas, but this offer expires on 24th December. Its just not an incentive, and should apply to my next shop irrespective of when I do it. Most of lidl's other incentives have the same problem.”

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Posted 1 year ago

“It was my first time at that local branch in Great Yarmouth as I never been in there. I found goods with brilliant price and I liked the fresh bakery. Sone products cost higher than other budget shop. And I was disappointed when at till I was charge a lot. Being curious I checked the receipt and unfortunately I was charge extra £9. And it would be OK if the cashier had apppologised, however they, cashier and the other one who came to do return, were acting like it was me who making discomfort for them. I don't know why this treatment to customer who makes a profits for their employer and secure their job?! Also, I have not got a receipt on refund. I think I should had received it in my hands as I got my refund onto my bank account.”

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Posted 1 year ago

“I spent a lot today and almost every item came up more expensive as obviously price change wasn’t made on shop floor!!!! I ended up putting some items back as was so annoyed! As used self service checkout will go elsewhere now this was at store plymstock Lidl”

Helpful Report

Posted 2 years ago

“I decided to try Lidl for the first time. I brought mixed red and green seedless grapes with good dates on. I opened them within the hour and my granddaughter and I ate some red and some green. They were over ripe and mushy and you just had to spit them out, didn’t taste like grapes at all. There is no comparison with other supermarket grapes which are fresher, bigger and plumper. Poor show Lidl. I wonder where on earth you get them from and how you store them. I was warned by my daughter that Lidl’s fruit and veg lasts only a day but I thought I would try for myself. She was right. Back to Tesco for me.”

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Posted 3 years ago

“The branch in Tottenham Court Rd. was shameful: on every category, the low cost items for which one comes to the store was not stocked, so there was no point coming into the store at all.”

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Posted 3 years ago

“Not a single staff member on the aisles. I wanted to check the price of an item which showed no price but left without buying it since no one could help me.”

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Posted 3 years ago

“Why do I get emails telling me of offers, when I am in the shop you are unable to get a signal. Surely Nectar and other loyalty cards have a higher success rate. The most frustrating thing is to stand in a queue waiting to be served whilst the customer being served attempts to get a signal. Try to improve something, ignoring it doesn't mean it's gone away.”

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Posted 3 years ago

“Awful just awful ready meals, purchased one Chinese and one Indian….both straight to bin .”

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Posted 3 years ago

“I recently purchased a carton of Newgate gravy granules and was so disappointed with this product I ended up throwing it out, not only was there no flavour but the granules themselves only partly dissolved leaving gravy still thin and lumpy.”

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Posted 3 years ago

“Lidl used to be my favourite. Yesterday I went to the Swansea Parc Tawe store and manged only a 2 out of 7 fulfilment. That's the worst in any supermarket ever for me. Large areas of empty shelves, many lines out of stock or disappeared, tins of peas spread across 3 shelf sections to disguise other missing items. This the new store and it has been a disappointment from the day it opened, bleak and unfriendly with a poor fulfilment record. I spoke to a staff member "It's due to Covid". Really, well it ain't happening in Tesco, Sainsbury or Aldi so I don't believe that. It feels like a new Financial team insisting on faster stock turn or some similarly unsuitable management policy change. I tried to post a feedback on their website. Their feedback page crashed my browser. No surprise there then.”

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Posted 4 years ago

“Lidl stores are too slow in serving customers. Self service tills are desperately needed. Staff never smile or acknowledge you.”

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Posted 4 years ago

“I bought a garden hose recently and thinking that I wouldn't have s problem with it I threw away the receipt. Unfortunately the connector didn't fit my tap and I am unable to get my money back. Be careful what you buy!”

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Posted 4 years ago

Lidl UK is rated 2.6 based on 672 reviews