Lidl UK Reviews

Name: Lidl UK
Rating: 2.58

2.6 Rating 672 Reviews

37 %

of reviewers recommend Lidl UK

Company Reviews

Questions

Metrics

2.6

Based on 672 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wide range of affordable groceries and household items. Hardware often warranties for 3 years. You can store digital receipts in their app automatically. With two clicks a receipt can be ‘starred’ so it’s easy to find if you need to claim.”

Helpful Report

Posted 3 years ago

“Extremely pleased with lidl and how much cheaper they are compared to the big 6 supermarkets they have everything I need and more and they are only getting better and better, their stores are always very modern, bright and airy with lots of glass and natural light coming in, large aisles and I like that all the shelves are back lit by LED stripping makes everything look bright and shiny rather than dull and drab makes a massive difference when you shop elsewhere how bright and spacious lidl stores can be it just makes shopping a little more enjoyable when everything is brightly lit I think every retailer should have their shelves back lit with LEDs like lidl, also I like the designs of lidl stores lots of glass from floor to ceiling and their roof are so high makes it feel enormous inside, everything is painted bright white or a pale grey that makes it look fresh and airy. Compared to aldi lidl sell a massive range of branded products they have a section of the store dedicated to brands called "limited offer" and everything is on offer for a whole week as it changes every single Thursday and they have themes like Spanish week, American week, Greek week etc so on American week for example aswell as branded items they have like American themed products....overall lidl has a lot going for it for what it has to offer, you might not get everything you need sometimes as it's still a discount retailer at the end of the day but for what they stock is plenty more than what you'd expect, it has all the basics a person needs and more, specific items that are more about someones preference for example items without gluten and dairy or certain vegan products, you might not find them but you can always get what you need from lidl”

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Posted 3 years ago

“Amazing customer service, Good products. Stock levels could be better, but i understand this is a supply chain issue.”

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Posted 3 years ago

“Shop there regularly excellent store and there rewards are awesome”

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Posted 3 years ago

“Great experience, best prices and fresh bakery items are amazing. Love going to our local one.”

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Posted 3 years ago

“Nice stores with plenty of good value items. We particularly lie the "deluxe" range and buy these quite often.”

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Posted 3 years ago

“i find that this company do their very best to keep all their customers happy by making sure that their prices or as low as they can be and the quality is kept at one hundred per cent, unbeatable.”

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Posted 3 years ago

“Been shopping at Lidl in oswestry for long time now. Brilliant service and staff any problems soon sorted out.brill”

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Posted 3 years ago

“Great value for money, amazing products, lovely shop floor staff but you still have that horrible person still there Beth Grundy, come on Lidl, I shall be shopping with your competition soon!”

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Posted 3 years ago

“Great value for money, always has everything I need and more”

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Posted 3 years ago

“Very competitive prices. Bakery is outstanding. Lots of branded items at very low prices. Staff always friendly.”

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Posted 3 years ago

“Nice customer services, always well organised and well stocked”

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Posted 3 years ago

“I would like to say that Shay who works at Lidl, Morris Place, Finsbury Park, what an excellent, brilliant worker you have, on the self checkout tills, even though it was busy and he was assisting customers and had a couple red lights ( me in particular 🙈) he was amazing and chatty and laughing with customers who seem to like his presence and assisted every customer without huffing and puffing like some staff in other competitors stores, he was excellent and assisted customers when needed and you know what every single customer I saw went away with a smile, Lidl he is an asset to your company, reading your reviews below, it's obvious customers and staff don't like a certain member of staff or want her there, Lidl, Morris Place Finsbury Park is very lucky to have Shay and your other shop floor staff.”

Helpful Report

Posted 3 years ago

“Well done Lidl with Aldi and M&S on your bumper Christmas sales 👏Lidl you know how people are counting the pennies and you deliver for the customers, brilliant low prices and products, you have lovely shop floor staff, your management are a bit hit and miss, a smile wouldn't go a miss. My only aggro is that miss wonky eyes ( like other customers I have heard her talking to staff rudely and seen her eating christmas chocolates, her name is below B**H G****Y) I am just fathomed is to why she is still there, she is not a good look for your stores, according to staff she brags too much about her wealth and places she has holidayed and oh yeah, I overheard the checkout staff saying to customers " That for an aged mutt of a woman, she eats everything and doesn't do no work, just pretends to look busy and doesn't need the money." staff words not mine. Come on Lidl look after your proper staff and get rid of idle staff. But still I give you 5 stars because of excellent prices, products and shop floor staff and once again well done on your Christmas Sales, I can see one of the top floor going bust soon ( Morrisons) 👏👏”

Helpful Report

Posted 3 years ago

“I am just crazy for your snacks, cheese looking wotsits, bacon streaks, onion rings and your keylimepie 🤤🤤 just amazing nom nom, and also cheap in price and affordable, thank you Lidl, you charge 59p for these big bag of crisp snacks, other supermarkets charge 95p, thanks Lidl for saving me money.”

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Posted 3 years ago

“Just amazing products and a nice selection of products, I adore your cheese section and ready made salad section, just every section has amazing affordable products. Thank you Lidl in this day and age whether people are working or not, thank you for making your products affordable and have customers leave your stores with some money/change in their pockets ( not like some other competitors who are increasing their prices by 30% and more, totally unaffordable for some customers in these challenging times) Thank you Lidl 👏”

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Posted 3 years ago

“Prizes and products good and affordable especially during these difficult times”

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Posted 3 years ago

“Like most customers are complimenting you on Lidl, excellent bargains, excellent products, I just couldn't stop picking up stuff. Not even Miss Trunchball ( Beth Grundy) the manager could upset the customers today but hopefully she will be gone after Christmas ( 🤞) please keep up the good work and thank you to the staff who fill the shelves and help us customers at the self checkout ☃️🎄”

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Posted 3 years ago

“Have lots of good quality reasonable priced bargains”

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Posted 3 years ago

“I enjoy shopping at Lidl , always something new for dinner! Like the way the app works , giving you discounts”

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Posted 3 years ago

Lidl UK is rated 2.6 based on 672 reviews