Lidl UK Reviews

Name: Lidl UK
Rating: 2.58

2.6 Rating 660 Reviews

37 %

of reviewers recommend Lidl UK

Company Reviews

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Metrics

2.6

Based on 660 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Lidl UK 1 star review on 26th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Oh Lidl your bargains, store is killing me ( in a nice way) you go in to buy a few bits and pieces and you end up buying more than you should and need a bigger basket and it's cheap as chips and the products are amazing, brilliant, keep it up Lidl.”

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Posted 3 years ago

“Good price and quality items”

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Posted 3 years ago

“Friendly prices, good customer service and product availability at all time.”

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Posted 3 years ago

“It’s a bit late but Thankyou Lidl for sorting out the hard to open lacto free milk. Much better now. You do act on customer queries”

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Posted 3 years ago

“Always amazed at the quality and great value provided by this shop, as well as interesting groceries not easily found elsewhere.”

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Posted 3 years ago

“Lidl's Aldershot, Hampshire branch. Firstly, I must praise the store Manager Kripa - 5-stars. That's why I am prompted to post. Hardly ever spoke to her before. On 10.08.2021, she handled brilliantly an issue I had: calmly, politely listened, and then she logically addressed it, working with me, proving it was not related to the store or Lidl. That was very important. I have been shopping there since it opened. Never had to shop elsewhere if I could get the product quality and price there. ONLY after 3-4 weeks of no deliveries to the store, today I went and purchased bleach 2L elsewhere. Other staff I spoke to earlier on the matter have been good too. 17 or 18.08.2019, another member of staff evidently had 'clocked off' but still stopped to help me. A few years ago I saw someone doing a very diligent job, prompting me to say, "Where is the Manager when you need one?", meaning to see her do such a good job. Back came the reply, "I am the Manager." She is still there. Sorry, I can't post my name.”

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Posted 3 years ago

“Excellent customer service from staff at bentilee lidl stoke on trent couldn't be happier about my shopping experience and I go every week”

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Posted 3 years ago

“I love Lidl and do nearly 100% of my shopping there. I’m vegan so it would be good to have more selection but the fruit and vegetables are great! I buy the Alpro plant based chocolate but have to buy the Vanilla elsewhere and it’s more expensive so please could you stock it as well? Also vegan Magnum ice cream!!! Keep up the good work, the staff are always friendly and helpful.”

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Posted 3 years ago

“Very nice store”

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Posted 3 years ago

“Fantastic Staff Fantastic Service Upperton Road Lidl Leicester We would like to express our special thank you to the staff at the Upperton Road Lidl, Leicester, for their hard work and the excellent service they have provided to our community. The staff are:- Veronika - A simple "Hello!" from her goes a long way. Her gesture is very welcoming and relaxing.Thanks, Veronika.Isaac - A very, very helpful young man especially to senior shoppers and of course, to all other customers needing assistance. We do appreciate your kind consideration.Keep up with your good work. Thank you, Isaac. Sarah - She has a pleasant, affective smile which radiates warmth. It relaxes us and makes our shopping at Lidl stress free! Thank you, Sarah.Raf - Not afraid to go on his hands and knees and ensure the shelves are well stocked. Raf also has a sincere and caring customer approach. For example, if he sees an elderly customer needing assistance. Raf wasted no time to offer his help by ensuring a checkout counter is readily available to serve them. Thank you, Raf for your kind consideration which is very well received. David - Very helpful and very organised. He has a methodical work approach, rotating stock and replenishing the shelves. David is also quick to prioritise a situation. His preparedness and mannerism helps to give a very efficient service and saves time. For example, if he observed a build-up of customers queuing. He has no hesitation to open the checkout counter to avoid keeping customers waiting. That's fantastic! Thanks, David. Erika - I accidentally dropped a jar of sauce near the checkout. Erika not only quickly cleaned up the mess but also replaced the jar of sauce! Erika's Safety First approach tells me that she is naturally a very caring and kind person and that's very reassuring. She also helped me numerous times to scan my Lidl Plus card. Thank you, Erika.Khadeeja - She, too, has no hesitation in cleaning up any mess or damp on the floor. Safety First approach is great. Thank you, Khadeeja for your speedy and caring action. It's very much appreciated. Olivia - Always busy with the oven! Baking and more baking! We wouldn't like to be in her position on a hot summer day. But then, keep going, Olivia! We love your bread and cakes. You keep all of us very happy, indeed. Well Done! Jay - Saturday is always a busy day for shoppers at Lidl. Jay's rapid and good organisational skill to cope with on-the-spot demand for service is great. For example, Jay will call out for his colleagues to the checkout to serve queuing customers and he, too will do the same with serving the customers. Thanks, Jay.Robin - Very easy to talk to and very knowledgeable about the product Lidl has in store. If you can't find what you are looking for. Find Robin and he is sure to help you! Thanks, Robin, for taking care of your customers. Grant - Always friendly and cheerful and ready to help.No job is too small for him. Thanks, Grant.Liam - Another great staff member who will go over and beyond his call of duty to help his customer even though he was on his way out of the store after the end of his shift. Liam never turns any customer down should they ask for his assistance. Thanks, Liam.Sabesan - Always rotating the stock before refilling the shelves. If anyone should ask Sabesan for help, he will stop whatever he is doing and waste no time to assist the enquirer. Thanks, Sabesan. Robert (Security Guard) - Quietly spoken man but very efficient in his patrol in the store. He is also very observant and very vigilant in his watch. He gives us a sense of feeling safe while shopping in the store and that's very reassuring. Thank you, Robert.The staff at the Upperton Road Lidl has always been very friendly, helpful.and professional at all times. It is their behaviour and mannerism that encourages us time and again to continue to shop at the store. Thank you once again, EVERYONE!”

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Posted 3 years ago

“Helpful staff, good selection of food.”

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Posted 3 years ago

“Albert rooster jersey potatoes are rubbish”

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Posted 3 years ago

“Ribeye steak and luxury steak chips. We have just had the best steaks ever 😍. So juicy, tender and full of flavour. Will definitely be getting these again from lidls, highly recommended teamed with their luxury chips, some chestnut mushrooms, peppercorn sauce, peas and onion rings. Thanks very much lidl”

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Posted 4 years ago

“I bought the Lidl Silver slate turkey for our Christmas meal. I can honestly say it was the best turkey we have ever had from anywhere. So much meat on it and moist too, it was worth paying a bit more for such a fabulous product. Also thanks so much for the Lidl Plus card - just brilliant. Well done Lidl.”

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Posted 4 years ago

“Friendly helpful and very good on price and the food in general is of a very high standard with lot of choice and options They cove every think you need fresh bread cake Ect meats of all kinds and free range eggs and many more also drinks are great value for the money and high quality. I also like the little bit of tools and clothes not to mention toys at great value going into Christmas. Also don’t forget to down load the app you save on your shopping and get email all the latest best offer and vouchers oh and they Deliver You really can’t ask for much more go on give them a try you won’t be sorry trust me.”

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Posted 4 years ago

“The customer service was absolutely fantastic in dealing with my enquiries.”

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Posted 4 years ago

“Fresh veg and meat always look fresh and a must buy. Centre aisle goods always worth a look at. Prices lower than the rest, by far, Lidle is best.”

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Posted 4 years ago

“Bought black pudding 4 slices from Lidl in Monmouth, they are the best flavoured black pudding I’ve tried, well worth checking out if you like black pudding”

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Posted 4 years ago

“Bought mini oven over year ago stopped working got in touch with customer service Who took details put me thru to germany (english spoken) took some details sent returns lable packet it up ,took it to near by pick up shop for ups it was picked up same day (fri) recived email few days later new one delivered following friday ,cant get better than that.”

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Posted 4 years ago

“Excellent value for money, no silly queuing outside, food quality spot on, staff friendly and helpful.”

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Posted 4 years ago

Lidl UK is rated 2.6 based on 660 reviews