Lidl UK Reviews

2.7 Rating 597 Reviews
39 %
of reviewers recommend Lidl UK
2.7
Based on 597 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
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Lidl UK 1 star review on 27th April 2024
Falco
Lidl UK 1 star review on 16th February 2024
Anonymous
Lidl UK 1 star review on 22nd December 2022
Natalie Harris
Lidl UK 1 star review on 22nd December 2022
Natalie Harris
Lidl UK 1 star review on 22nd December 2022
Natalie Harris
Lidl UK 1 star review on 5th November 2022
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Lidl UK 1 star review on 5th November 2022
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28
Anonymous
Anonymous  // 01/01/2019
St Austell branch poorly stocked all round today( Saturday morning 23rd July 2022) few fresh vegetables ..maybe the consequence of Dover Port issues related to Brexit politics... I went to Aldi which had NO SHORTAGE of anything.. I’ll give Lidl ( im a truly devoted national enthusiast) a chance but I suspect something is going awray... I’m currently unimpressed and suspect political issues
Helpful Report
Posted 1 year ago
Why oh why Lidl is that member of staff,that lump of lard Beth Grundy still there. Us customers were disgusted with her bragging about how she is doesn't have to work and her partner pays for everything and they take two or three holidays a year and how her partner is running for charity and asking for donations, listen Beth Grundy if you and your partner are so well off why don't you give money from your own pockets instead of begging from other people as you haven't heard, seen, or read there is a cost of living crisis even people who are working are feeling it bad, oh i forget, you and your partner are mega rich and you don't have to work or do anything, as some say good luck but remember that when the time comes and you get some bad luck in your life and you will ( it happens to everyone) just remember that is karma because as customers we find you a shallow, self centered, rude and loud mouth individual, you make staff and people feel small and inadequate with your bragging. I tell you what judging by the state of you all the holidays you apparently take it shows, it a case of " who ate all the food?" (and the answer YOU, lump of lard 🐘🦛). While waiting in the queue, us customers were wondering does your partner need to go to Specsavers, you are around 55 years old and resemble that women from Matilda! Please Lidl get rid of this individual asap as she says" She doesn't need to work or the money " very shallow, ignorant person!
Helpful Report
Posted 1 year ago
I have been shopping in Lidl in seaside road Eastbourne for money years I know their staff are not that friendly but also I did not know they could be that rude . I had very bad experiences recently with the same lady on the tills for the past two weeks . She was very aggressive . I will never forgive that moment when I have asked questions about a product and she answers in very aggressive tone it makes me very sad ☹️
Helpful Report
Posted 1 year ago
worst ever experience, unimaginably rude staff, i wonder their staff are actually trained properly in customer service. worst is staff although are wrong , are defended by management. and it's not perticular store , every lidl store in bolton, staff talk to customer's on based on preassumptions and reservations that they may have. I stopped going to one store , and thought to try different store and results were same. if help is needed shopping , lidl is not the store for you.
Helpful Report
Posted 1 year ago
My email to their head management after being assaulted physically in their store. I do not have the mood to rewrite the whole thing as an email, so as in the brackets: "I have been phisiscally and verbally assaulted as a woman in this shop by multiple white british males, one was the cashier that was working in the shop, and the other one a civil. The incident happened this saturday May 30, 2022. I have been in the store there in Doncaster to buy juice and something to eat, meanwhile my husband was waiting in the car. I wanted to make a complaint about a rude shopper that was rushing me at the paying station. Your manager didn't wanted to register the complaint against him and none of your employees told him to wait and not push me, as the customer paying at the till; he was literally next to my back when paying and using my card, and not waiting to take my shopping in peace and then talking rude with me!!! I insisted the complaint to be recorded by your manager. He started to demand from me to live and not to make a complain. Then a shopper came, a white britiah male, and this person assaulted me violently and physically, and made me multiple injuries in the legs, hips, on my arms, on the back and head!!!! Your stuff watched the whole thing and just asked me to live meanwhile i was shouting to call the police as this male attacked me physically and i was not having my phone on me. Your manager refused to call the police and to give me the police at the phone so that me to call them and explain that i have been attacked and assaulted violently by this man. After attacking me, he started to follow me through the shop when i was talking with the personal at the paying till to ask a phone immediately and call the police. Every individual in this shop resisted against giving a phone and pretended that i have not been assaulted physically, therefore they do not have to register the incident in your company as a major violent attack against a woman.!!!! I could literally be pregnant and loose my child!!! As we are planning a child and we will be parents, i can say that your whole stuff was extremely evil and was watching without interviening at a woman being kicked and violently assaulted. I demand actions to be taken by your company here in the uk!!!! In other countries i have never had such incidents in any lidl store!!!!! It is not the first time when your workers are hugely inappropriate and mean in the uk. This time they have actually shown evilness and lack of any human understanding towards a person assaulted!!! Shame on you!!! I expect actions to be taken!!! What kind of compensations you have against such a case to me as a customer assaulted?!???? Deeply outraged,"
Lidl UK 1 star review on 1st June 2022
Helpful Report
Posted 1 year ago
I really love shopping in your stores Lidl but when I see that old looking manager with the wonky eyes and tree trunk hooves Beth Grundy, I have to exit your store and shop next door at Aldi, I'm very sorry for this but she is absolutely rude and racist.
Helpful Report
Posted 1 year ago
Tottenham Hell? ( Hale ) London store Tottenham Hale London store, I went today to buy some water ( 8 cases of the small water 12 bottles per case) and when I went to pay for it Claudia the cashier said I’m only allowed 1 case and then she said anyway You already been in the store and Bought enough water and another cashier named keresha on another till said I served you before, I said you must be mistaken by some one else and this is my first visit to the store today, keresha said no you have been in today, I said if you don’t believe me go and check your cameras , and I said to her you can’t just go and accuse people of lying when you don’t have proof , god help everyone if keresha goes about her job by accusing people and rudeness to customers. The funny thing while I was arguing my case one customer bought 12 cases of water and walked out , when I questioned Kevin the floor manager simply he said I don’t care, I said one customer allowed to buy 12 cases and others only one case , Kevin repeatedly said again I don’t care . Lidl you stated before I write my review to be honest and not to use any abusing language, I wish you implement those rules to your staff .
Helpful Report
Posted 1 year ago
We’ve just had the Beef and Pancetta Roloto for tea and didn’t enjoy it at all. It was completely tasteless and there was no hint of red wine or thyme sauce. We didn’t eat it all as it was so bland. We’ve only just started shopping at Lidl but now debating if it’s worth going again. So disappointed.
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Posted 1 year ago
I was in bundoran lidl today,was disappointed at the counter as I pursursed 2 croquettes as it said 60 cent each or 4 for €2.40. I was told I had to buy the 4 and wouldn't let me buy the 2 as my son only wanted 2.the shop assistant said rudely that she would have to throw them out.people are starving, what kind of service is that.there should be only 1 price at € 240 for 4 instead of misleading the people that you can buy them for 60 cent each. Not very happy and my son was more disappointed, was it not better getting €1.20 than throwing them out.
Helpful Report
Posted 2 years ago
Like the customer below i noticed that a member of management looks their nose down on people and staff because from what ise customers overheard her saying to a colleague " She doesn't have to work because her so called manfriend ( if that's what you call it these days) is apparently loaded and pays for everything and blah blah blah". Well Miss I don't have to work leave Lidl you really lower the tone with your wonky eyes and wrinkly skin and fake eyebrows and eyelashes, then LEAVE and by the way Lidl us customers got her name as Beth Grundy and you need to get rid of her.
Helpful Report
Posted 2 years ago
I give a one star because of the racism of a young tall lady with black hair who works in the Lidl in Huddersfield HD1 3HJ. This young lady with black hair treats customers with different skin colours differently. I noticed this everytime I queen and checked out with other customers. She only says "Thank you" or "Hi" to customers who may be local, or with white skin, but once it's the turn for an Asian customer to check out, she never says these polite words to these customers with yellow skin. On the contrary, another lady who seems elder with golden hair are very nice, and treat every customer very politely. It's such a shame that the employee has so dramatic racism in this big supermarket. This may have a very bad influence of the Lidl on the reputation, as Asian customers may be a large group of potential customers in Huddersfield. Hope the manager in the Lidl seriously look at this racism problem of this lady with black hair.
Helpful Report
Posted 2 years ago
I purchase chicken thighs from Lidl to cook for my dog on a regular basis. Today for the 2nd time in recent weeks, the chicken thighs have gone rotten, dated 13th April as use by date. Its only the 11th April today. This is not acceptable when people will be buying these and following the use by date as a guideline for consumption. Beware before buying these!!
Helpful Report
Posted 2 years ago
Called in at sears retail park Solihull store. Waste of time . Shelves still mainly empty of food items. Went on to Aldi and got what I needed. Not good enough to retain customer loyalty.
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Posted 2 years ago
Unprofessional staff. They were checking my bag on the till they think I was steeling stuff from them. This is happened to me several times. Front of me there was customers. They were with the bags in the trolley but they didn't check. This really Unprofessional. Very sad story 😞
Helpful Report
Posted 2 years ago
Miss Trunchball, Wonky Eyes (Beth Grundy) running 😂😂 seriously Lidl she really lowers the tone of your stores. I will be shopping elsewhere. Why do I want to sing " Who let the dogs out" 🐩🐕 when i see her 😂
Helpful Report
Posted 2 years ago
Bought Chinese chicken stir fry and fresh chicken breast from Lidl in Whitchurch Cardiff today and to my horror both contained very small chicken bones which was only noticed when my son was eating the stir fry which luckily meant we could check my oldest son's meal who is severely disabled to make sure no bones were present ,then when preparing the fresh chicken breast discovered these also contained a number of small bones nothing on packaging informs that bones may be present in these products and therefore could have had serious consequences very disappointed and shocked by our experience
Helpful Report
Posted 2 years ago
This review is just for one product The leek and potatoe fresh soup A tasteless gloopy soup yuk
Helpful Report
Posted 2 years ago
To whom it may concern, Head Office, CEO, please can you listen to customers and (staff) and get rid of the manager Beth Grundy please, she doesn't speak nice to people at all, never lifts a finger to assist customers or staff, always has some food in her mouth when standing around chatting about her holidays and how she doesn't have to pay for anything, while your hard working shop floor workers work and scrimp and save, also she is very scarey looking, one child nearly burst into tears because he thought she was Mrs Trunchball from Matilda and had wonky eyes 😂 you need to do something now Lidl she is getting to many complaints, get rid of her, if she doesn't need the money, then employ someone who does!!
Helpful Report
Posted 2 years ago
To whom at me concern I wish to complain the way I was treated by your security company at my local​ riverford road store in Glasgow The facts are as followed On 1 nov​ I was shopping in the store above When was approached by a man in a black jacket who told me he was a security guard​ I asked him to show me his badge he told me did not need to show me his​ badge​ He told me He wanted to search my bag I told him to get the manager of the store The manager of the store also told him to show his badge he replied he did not need to show anybody has badge I let the manager of the store​ See the contents in my bag which was a pair of​ Training shoes that I purchase that day I told the manager I was going to phone their head office and complain about this security guard​ Meanwhile he followed me round the store he was rude and very aggressive towards me Your office in Scotland took the details of my complaint but​ where no help at all ie not returning calls especially from belinda mackinnon who i spoke to i was send a £5 gift voucher​ Which doesn't even cover the taxi journey that gets me to your store Terrible way to treat a 60 disabled OAP​ At the end of the day why is lidl​ hiring thugs to patrol their stores​ Look forward to your reply ASAP​ I contacted the security company but was given the run a round by them ps only wish i could leave no stars --
Helpful Report
Posted 2 years ago
Breaks covid rules ,rude staff , food isn’t great ,shelves empty, never again would I enter this place ,Lidl carry on the way you are ,and you won’t have any customers,this is the UK we expect good customer service ,and a welcome face on staff faces ,Remember it’s not only about the food ,it’s about feeling safe ,hygiene,friendly helpful staff,new Lidl HOUGHTON Regis Bedfordshire,was the complete opposite.AVIOD THIS PLACE ,NO MASKS WORN BY STAFF ,OR CUSTOMERS,,FELT UNEASY,,THE GUY ON THE TILL TALKING LOUDLY INTO HIS HEADSET LAUGHING JOKING TAKING NO NOTICE OF US THROWING THE SHOPPING ,THEN ASKED DO WE HAVE A POINTS APP ? WE HAD NO IDEA WE SAID HOW CAN WE GET ONE HE ABRUPTLY SAID ONLINE ,THEN GAVE OUR POINTS TO THE NEXT CUSTOMER? BLOODY CHEEK ,,WILL NEVER EVER GO HERE AGAIN ,,😡😡😡😡😡😡
Helpful Report
Posted 2 years ago
Lidl UK is rated 2.7 based on 597 reviews