Lidl UK Reviews

2.7 Rating 598 Reviews
39 %
of reviewers recommend Lidl UK
2.7
Based on 598 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Visit Website

Write Your review

Tell us how Lidl UK made you happy
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Lidl UK 1 star review on 27th April 2024
Falco
Lidl UK 1 star review on 16th February 2024
Anonymous
Lidl UK 1 star review on 22nd December 2022
Natalie Harris
Lidl UK 1 star review on 22nd December 2022
Natalie Harris
Lidl UK 1 star review on 22nd December 2022
Natalie Harris
Lidl UK 1 star review on 5th November 2022
--
Lidl UK 1 star review on 5th November 2022
--
28
Anonymous
Anonymous  // 01/01/2019
Called into your Newcastle store Co Down this morning, at eight and the store was not open. I accept that was my fault for not checking opening hours. So I went online and it said 11 till seven. Drove round and some other cars were also waiting, two staff came and walked past my car. Opened shutters and went in. Other cars were arriving as I waited nearly eleven a staff member told me that the store was not opening until one I told him, it said online eleven. To which he replied it times were up on the door and I informed him , it’s hard to see the door when the shutters are down. Get your act together Lidl it is not good enough poor management and lack of planning and good customer service. Customer do not want to be driving quite a distance to be let down.
Helpful Report
Posted 2 years ago
be careful when buying products with the discount at Lidl I threw a whole pack of salad in the trash,
Lidl UK 1 star review on 29th August 2021
Helpful Report
Posted 2 years ago
Purchased BBQ pork rib rack! Didn't realize it would need 1 and half hours cooking, then a further 20min !!! And still another 10 minutes before serving. After all that serves 3 people. Your having a laugh hardly enough for two. Come on Lidl bin this product.
Helpful Report
Posted 2 years ago
I purchased a quiche Lorraine yesterday, as I always do when doing my shop, they are usually delicious. However, on this occasion they were full of lumps of fat - disgusting. Standards are dropping. The staff & service is good, but it's the food that's letting lidl down.
Helpful Report
Posted 2 years ago
Just found seven cans of Eden tonic leaked in my cupboard. Two cans now empty and two part full, Bbe 06 07 22, lot 16:31 21006. Obviously nervous about keeping the three full ones.
Lidl UK 1 star review on 20th August 2021
Helpful Report
Posted 2 years ago
eight cans of Eden tonic water leaked ,tonic water all over the cupboard . faulty cans .do not buy them,
Helpful Report
Posted 2 years ago
Parked in the car park and got a £90 fine
Helpful Report
Posted 2 years ago
Almost got into a fight with a member of staff, after he started mouthing off to me as I was walking out of the store. This isn't what I would expect, when going for a night out, let alone trying to buy some groceries. This happen at the Loughborough, Leicestershire store on Saturday 26 June 2021 at approx 21:45. Judging by the reviews written here, it would appear that they do employ a lot of aggressive louts.
Helpful Report
Posted 2 years ago
Work for Lidl and starve! Lidl deducted the whole of a months salary from a warehouse worker without any notice, leaving them penniless. The employee only found out about the deduction when he went to pay for lunch at the warehouse canteen. When contacting his bank he found that his wages were not paid in. Querying this with management he found that Lidl claimed it had overpaid him 10 months ago and was deducting the monies "owed" (a whole months wages) now. He didn't even have the cash for transport home. Management response "Not our problem file a grievance report" No money for food, rent, energy let alone money to get to work. Is this an example of a good company or one that is not fit to work for?
Helpful Report
Posted 2 years ago
Virtually none existstant customer service. Made a warranty claim and Lidl think it's acceptable for me to wait 3 months for a replacement! Only time they will reply in a decent time is if you complain about them and that's only to refute your accusation, not to actually sort your problem out. Lost my custom.
Helpful Report
Posted 2 years ago
Lidle chicken herb skewers ,awfull horrible so much fat on chicken ,yes fat . Twice we tried them never again awfull.
Helpful Report
Posted 2 years ago
If you have plenty of time to waste go to Lidl. Spent 13 mins queueing to the till. Asked twice to open another till. Have been ignore. Shocking and disrespectful staff
Lidl UK 1 star review on 15th June 2021
Helpful Report
Posted 2 years ago
Kings lynn store is very poor in both food production and service. i bought the salmon when i opened,she stinky, though valid for another four days. Often counting more than necessary, instead of two packets of cheese it is written that I buy three. I am very disappointed and I will try not to get there anymore. Alidi much better.
Lidl UK 1 star review on 14th June 2021
Helpful Report
Posted 2 years ago
Lidl in Gravesend is a depressing experience in my opinion The Male staff all and I mean all look like they've been to bed in their clothes and just got up and have the most surly scowling faces
Helpful Report
Posted 2 years ago
I've been sold rotten Belgium waffle Lidl beckton London. I've a rising my issues to the company Lidl at Wembley head office. But no one contacted me. I think these companies they comes more like scammers. They don't care . And I have hard proof. Is not to pick to Lidl. It was my best shopping weekly. But now I know what we deal with. Scammers.
Helpful Report
Posted 2 years ago
Hi there, I hope you're well. Here the insident I have faced on my shopping bag and I still have the waffles at home. We can go for investigation if you want to. I have the receipt and the picture see attachments below. Kind regards
Lidl UK 1 star review on 2nd June 2021 Lidl UK 1 star review on 2nd June 2021 Lidl UK 1 star review on 2nd June 2021 Lidl UK 1 star review on 2nd June 2021
Helpful Report
Posted 2 years ago
I refuse to wear a mask. Got assulted by thorium security guard at rochdale branch. ask for alleged manger thoruim guard refused. Two filthy dirty clothing dressed staff attack me including security .ending up pushed to floor grazing my knee .. they understood my discliamer . But extreamly violent this happen at rochdale branch👺
Helpful Report
Posted 2 years ago
Used to like their Chunky cod fillets but they have changed their supplier .They are now disgusting ,like rubber tough as old boots inedible .Both batter and crumb are the same took them back as horrible .
Helpful Report
Posted 3 years ago
I did a shop and forgot my phone with the app on it spent over £50 contacted customer service who would not put this amount on my Lidl plus account even after adding the receipt. Crafty. So they don’t have to give you the payment bonus. So make sure you have yr app or they won’t pay up
Helpful Report
Posted 3 years ago
Refuse to take responsibility for warranty claims, expensive and poor quality priducts when this is taken into account. customer service uninterested and will not reply to emails meaning you need to call them every time.
Helpful Report
Posted 3 years ago
Lidl UK is rated 2.7 based on 598 reviews