Lidl UK Reviews

Name: Lidl UK
Rating: 2.59

2.6 Rating 680 Reviews

38 %

of reviewers recommend Lidl UK

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2.6

Based on 680 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like the customer below i noticed that a member of management looks their nose down on people and staff because from what ise customers overheard her saying to a colleague " She doesn't have to work because her so called manfriend ( if that's what you call it these days) is apparently loaded and pays for everything and blah blah blah". Well Miss I don't have to work leave Lidl you really lower the tone with your wonky eyes and wrinkly skin and fake eyebrows and eyelashes, then LEAVE and by the way Lidl us customers got her name as Beth Grundy and you need to get rid of her.”

Helpful Report

Posted 3 years ago

“I give a one star because of the racism of a young tall lady with black hair who works in the Lidl in Huddersfield HD1 3HJ. This young lady with black hair treats customers with different skin colours differently. I noticed this everytime I queen and checked out with other customers. She only says "Thank you" or "Hi" to customers who may be local, or with white skin, but once it's the turn for an Asian customer to check out, she never says these polite words to these customers with yellow skin. On the contrary, another lady who seems elder with golden hair are very nice, and treat every customer very politely. It's such a shame that the employee has so dramatic racism in this big supermarket. This may have a very bad influence of the Lidl on the reputation, as Asian customers may be a large group of potential customers in Huddersfield. Hope the manager in the Lidl seriously look at this racism problem of this lady with black hair.”

Helpful Report

Posted 3 years ago

“I purchase chicken thighs from Lidl to cook for my dog on a regular basis. Today for the 2nd time in recent weeks, the chicken thighs have gone rotten, dated 13th April as use by date. Its only the 11th April today. This is not acceptable when people will be buying these and following the use by date as a guideline for consumption. Beware before buying these!!”

Helpful Report

Posted 3 years ago

“Called in at sears retail park Solihull store. Waste of time . Shelves still mainly empty of food items. Went on to Aldi and got what I needed. Not good enough to retain customer loyalty.”

Helpful Report

Posted 3 years ago

“Unprofessional staff. They were checking my bag on the till they think I was steeling stuff from them. This is happened to me several times. Front of me there was customers. They were with the bags in the trolley but they didn't check. This really Unprofessional. Very sad story 😞”

Helpful Report

Posted 3 years ago

“Miss Trunchball, Wonky Eyes (Beth Grundy) running 😂😂 seriously Lidl she really lowers the tone of your stores. I will be shopping elsewhere. Why do I want to sing " Who let the dogs out" 🐩🐕 when i see her 😂”

Helpful Report

Posted 3 years ago

“Bought Chinese chicken stir fry and fresh chicken breast from Lidl in Whitchurch Cardiff today and to my horror both contained very small chicken bones which was only noticed when my son was eating the stir fry which luckily meant we could check my oldest son's meal who is severely disabled to make sure no bones were present ,then when preparing the fresh chicken breast discovered these also contained a number of small bones nothing on packaging informs that bones may be present in these products and therefore could have had serious consequences very disappointed and shocked by our experience”

Helpful Report

Posted 3 years ago

“This review is just for one product The leek and potatoe fresh soup A tasteless gloopy soup yuk”

Helpful Report

Posted 3 years ago

“To whom it may concern, Head Office, CEO, please can you listen to customers and (staff) and get rid of the manager Beth Grundy please, she doesn't speak nice to people at all, never lifts a finger to assist customers or staff, always has some food in her mouth when standing around chatting about her holidays and how she doesn't have to pay for anything, while your hard working shop floor workers work and scrimp and save, also she is very scarey looking, one child nearly burst into tears because he thought she was Mrs Trunchball from Matilda and had wonky eyes 😂 you need to do something now Lidl she is getting to many complaints, get rid of her, if she doesn't need the money, then employ someone who does!!”

Helpful Report

Posted 3 years ago

“To whom at me concern I wish to complain the way I was treated by your security company at my local riverford road store in Glasgow The facts are as followed On 1 nov I was shopping in the store above When was approached by a man in a black jacket who told me he was a security guard I asked him to show me his badge he told me did not need to show me his badge He told me He wanted to search my bag I told him to get the manager of the store The manager of the store also told him to show his badge he replied he did not need to show anybody has badge I let the manager of the store See the contents in my bag which was a pair of Training shoes that I purchase that day I told the manager I was going to phone their head office and complain about this security guard Meanwhile he followed me round the store he was rude and very aggressive towards me Your office in Scotland took the details of my complaint but where no help at all ie not returning calls especially from belinda mackinnon who i spoke to i was send a £5 gift voucher Which doesn't even cover the taxi journey that gets me to your store Terrible way to treat a 60 disabled OAP At the end of the day why is lidl hiring thugs to patrol their stores Look forward to your reply ASAP I contacted the security company but was given the run a round by them ps only wish i could leave no stars --”

Helpful Report

Posted 3 years ago

“Breaks covid rules ,rude staff , food isn’t great ,shelves empty, never again would I enter this place ,Lidl carry on the way you are ,and you won’t have any customers,this is the UK we expect good customer service ,and a welcome face on staff faces ,Remember it’s not only about the food ,it’s about feeling safe ,hygiene,friendly helpful staff,new Lidl HOUGHTON Regis Bedfordshire,was the complete opposite.AVIOD THIS PLACE ,NO MASKS WORN BY STAFF ,OR CUSTOMERS,,FELT UNEASY,,THE GUY ON THE TILL TALKING LOUDLY INTO HIS HEADSET LAUGHING JOKING TAKING NO NOTICE OF US THROWING THE SHOPPING ,THEN ASKED DO WE HAVE A POINTS APP ? WE HAD NO IDEA WE SAID HOW CAN WE GET ONE HE ABRUPTLY SAID ONLINE ,THEN GAVE OUR POINTS TO THE NEXT CUSTOMER? BLOODY CHEEK ,,WILL NEVER EVER GO HERE AGAIN ,,😡😡😡😡😡😡”

Helpful Report

Posted 3 years ago

“Seriously did Miss Trunchball / Wonky Eyes ( Miss. B. Grundy) eat all the mince pies and sausage rolls...jeez the state of it 🤢🤢”

Helpful Report

Posted 3 years ago

“For Christmas I bought a frozen prepared goose parcel with stuffing of orange and berrries. I followed the cooking instructions but it was tough! I also bought a quiche of chorizo and red pepper and that tasted vile. I thought that both looked good on the packs and sounded tasty but the reality wasn’t. I won’t buy from Lidl again.”

Helpful Report

Posted 3 years ago

“🤨 ( Beth Grundy, wonky eyes, one big and one small 😂)”

Helpful Report

Posted 3 years ago

“Arrrgghh arrrgghh " Beth Grundy" 🤢🤢 what on earth are you doing Lidl??”

Helpful Report

Posted 3 years ago

“I was unfortunate enough to purchase a PFBS 12 B3 Multitool in Jan 2020 from Lidl's. A previous tool had been okay (and is actually still going) but although it has been rarely and lightly used this tool suffered a catastrophic failure of the tension cap recently causing the cap, collet and tool to fly across the workshop and cause damage. The failure of the cap also damaged the shaft that it screws onto. Both Kompernaß and Lidl have been utterly useless and Kompernaß seem to pretty much include any and every moving part as a "wear item" not covered by the warranty and clearly would rather be rude than deal with their warranty obligations - it was made very clear to me that unless something goes wrong in the first 6 months after purchase they are going to do nothing to help you. Lidl do nothing to help you and quite frankly the whole 3 year warranty is a complete con. The last Kompernaß representative was without a doubt the rudest person from a retailer I have ever dealt with! The really stupid thing is that Kompernaß and Lidl have now cost themselves way more than the replacement cost of the £16.99 multitool in man-hours spent avoiding their warranty obligations. On top of that my family will no longer be shopping with them losing them a minimum of £50 - £100 per week and I will never buy another tool supplied by Kompernaß. My loss stopped at £16.99 the minute I chucked the crappy tool in bin - Lidl and Kompernaß are losing every week I don't shop with them anymore .... I've shopped with Lidl for over 20 years but they will not see another penny from me!”

Helpful Report

Posted 3 years ago

“Obnoxious Store Manager Old Station Road, Barnstaple”

Helpful Report

Posted 3 years ago

“Just opened Alesto dry roasted peanuts best before date 24. July 2022 now Sunday 14 November DO NOT BUY.”

Lidl UK 1 star review on 14th November 2021

Helpful Report

Posted 3 years ago

“I'm not going to critique the staff, or the shop in general. If you shop in Lidl then you would know roughly know what to expect. I wanted to let you know, DO BOT BUY THE DELUX LASAGNA --- ABSOLUTELY DISGUSTING!!! GRIZZLY BITS THAT LOOK LIKE SLUGS. However, if you have company coming, and you don't like them very much. I would highly recommend it, and cook yourself a different version. Lol 👍”

Helpful Report

Posted 3 years ago

“Charged £45 for using there car park 16minutes over the 1:30mins after spending £215 on a full family shop on a Monday evening. Charged by Parkingeye £90 I’d not paid within 14 days or £45 before. Contact Lidl NOT OUR PROBLEM..”

Helpful Report

Posted 3 years ago

Lidl UK is rated 2.6 based on 680 reviews