Lidl UK Reviews

Name: Lidl UK
Rating: 2.58

2.6 Rating 666 Reviews

37 %

of reviewers recommend Lidl UK

Company Reviews

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Metrics

2.6

Based on 666 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Lidl UK 1 star review on 26th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where’s the meat??? Bought cottage our fr deluxe range n NO MEAT. Tried uploading pic but your site will not let me. Absolutely disgusting jus mashed potatoes”

Helpful Report

Posted 5 months ago

“Visited Lidl 2 days running, staying about 30 minutes each time - but got a £100 fine from Parkingeye for staying in the Car Park for, supposedly 23 hours. Ridiculous - and I won't pay - but have to go through the hassle of appealing. Don't go there. And - the prices are not so cheap as they were, the fruit and veg are always unripe - and never ripen, the meat products are poor quality, as are the sweets. There really is no reason to go there anymore.”

Helpful Report

Posted 5 months ago

“Pork Pies Deluxe These have to be the worst pork pies forsale in the UK even including Park Farm. Totally tasteless and like bitting into sawdust wrapped in rubbery pastry. Its sad to see Lidl's selling cheap rubbish like some of the other so called leading supermarkets”

Helpful Report

Posted 5 months ago

“During the month of November my wife and I have spent over 350 pounds. Yesterday whilst at the till we were informed that the system was down , therefore we never received our 10% off our shop. Quite unfair in my opinion”

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Posted 6 months ago

“We opened 2 cans of Deluxe French Onion and Red wine soup for lunch today. It was far too sweet, completely tasteless and not pleasant to eat. Very disappointed.”

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Posted 6 months ago

“Got the rubarb crumble tonight as to say it was for 4 people it was bearly enough for 2 and crumble was none existent”

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Posted 7 months ago

“I shopped in your Tovil store yesterday and I have to say the blue baskets you to put your shopping in as you go around were discussing. They were all dirty really dirty”

Helpful Report

Posted 7 months ago

“We tried really simply to find out the country of origin of food we purchased. The Lidlcustomer service processes are an impenetrable nightmare.”

Helpful Report

Posted 7 months ago

“I purchased 2 tins of your new Deluxe French Onion & Red Wine Soup, from your Loudwater store, High Wycombe. It was the worse soup I’ve ever tasted, so sweet & the texture in my mouth was very glutinous, quite disgusting. I’ll be taking the one remaining tin back to the store for a refund.”

Helpful Report

Posted 7 months ago

“Nasi Goring was so salty we could not eat it without serious health risks.”

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Posted 7 months ago

“got kicked out of the store for having my support dog with me. there is a sign saying assistance dogs are allowed, but a security guard made me leave with mine. i know that in will not be able to go into a shop independently again after this embarrassing, scary and demoralising experience. more needs to be done to enable people with hidden disabilities access spaces.”

Helpful Report

Posted 7 months ago

“2nd peace of fillet steak from the mexborough store The top you can see looks great,the bottom you cannot see has Grissel running through it. Aldi steak is in clear plastic rapping you can see both sides”

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Posted 8 months ago

“Lidl only wants customers to use self serve tills. After 2 years of using the Folkestone branch, I will never use Lidl again.”

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Posted 8 months ago

“great offer on steak 4 for under £10.00 cook and full of fat tendons even though tenderized, was so bad throw the other 3 away so £10.00 for a really really bad steak its not worth it”

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Posted 9 months ago

“Lidl Plus - THE BIGGEST SCAM. I've had it three times now that Lidl overpromised and overcharged me when I changed my purchasing behaviour due to Lidl Plus, just to find out at/after the checkout that coupons couldn't be applied due to "technical errors". They've overcharged me over £30 now. I've contacted customer support about it and after wasting my time with some nonsense back-and-forth emailing they essentially said it is my problem. Such a scam and I'm surprised no one has taken legal action against them yet.”

Helpful Report

Posted 9 months ago

“The baskets are ALWAYS filthy. Disgusting.”

Helpful Report

Posted 10 months ago

“I slipped over in one of the Lidl stores in October last year. I contacted the helpful customer service. Having contacted the claims department, I got an email saying it might take up to 90 days to investigate and since that email, I heard nothing. I have been onto the head office, ir so I was told, who have been sympathetic and helpful. I then received an email from the claims dept saying they didn't think there was a case to answer but offered me £100 voucher! I've accepted that but a month later and another phone call to head office, I have yet to receive the voucher. Lidl claims can only be contacted by email! I feel I have just been ignored. I had a very badly bruised leg, which even now, the bruises can still be seen. I would have given no stars but that option is not available.”

Helpful Report

Posted 10 months ago

“My recent visit to the Lidl store in Watford was very disappointing. Upon entering, I went to the bakery section where a girl was taking bread out of the oven. I kindly asked her if she was baking a rye bloomer loaf, but she responded in a snappy and condescending tone, saying, "Can you wait another 5 minutes?" She turned away while I was trying to explain that it was just a question and that I didn't need it immediately. I decided to move on and continue my shopping. Later, while I was in the checkout line, I saw her being called to open register number 1. Unfortunately, I couldn't see her name, but I am certain that I will NEVER return to this store. Customer service is crucial, and unfortunately, this experience left me very dissatisfied.”

Helpful Report

Posted 11 months ago

“We go to buy food and, surprise, the basket is dirty. I've been seeing this for a few months now. Disgusting”

Helpful Report

Posted 11 months ago

“Every time I get something free they never have it but the get it in few days later what a rip off I am going back to asda.”

Helpful Report

Posted 11 months ago

Lidl UK is rated 2.6 based on 666 reviews