Lidl UK Reviews

Name: Lidl UK
Rating: 2.58

2.6 Rating 672 Reviews

37 %

of reviewers recommend Lidl UK

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2.6

Based on 672 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to protest against the way I was treated first by the cashier, who turned out to be the store manager, and then, at his request, by the customer service staff of the Lidl supermarket in Harrogate. I wanted to make a complaint about the manager of the Lidl store in Harrogate on Knasborough rd. I was shopping in this store today Saturday 4 January 2025, around 4:00 PM. I went to the checkout with my purchases, paid, received a bill that seemed too high to me. I checked it and it turned out that one of the cold cuts which after a 50% discount from £1.99 should have been counted at £0.99. So I went to the cashier with a complaint to take into account the discount. He refunded me £0.70. So after a while I tried to go back to the checkout because the difference was bigger. I wasn't served. I was told to leave the store and get back to the end of the long queue. When I did that and got in the queue the salesperson turned off the cash register and said he was no longer serving. He told me to go to another line. When I got there he radioed another cashier to ask me to leave the store. When I wanted to talk to the store manager he said he was the one. How can a person who can't see a markdown and can't count to 2 occupy such a position? Good Evening, I am very shocked and disappointed by this decision and i will take further action. Firstly I would like to request a reason for by I am banned from the store. As I recall, the cashier got my change wrong so I went back to ask him to have a look. He told us to join the back of the queue which I patiently did. After some waiting in his queue, he maliciously decide to close the whole till. I then went to the next till as he directed me to do. For some reason, in his time he radioed the other cashier. The next day I received a response to my complaint about a ban on shopping in this store for a period of 1 year. Complete lack of respect for consumer rights. It is unacceptable to treat a customer in this way who systematically spends £200-250 in this store every week on family shopping, that is, about £12,000 per year. I didn't steal anything, I didn't offend anyone, and I was treated like a thief and a troublemaker. What are the legal grounds for depriving a consumer of buying food for their family? I will ask for an apology for such treatment and the possibility of returning to me shopping at the supermarket closest to my house. Please help me with this.”

Helpful Report

Posted 6 months ago

“As soon as I stepped though the door a staff member or sercuity guard was almost shoulder to shoulder with me he didn’t have much on his uniform to identify himself , I just ignored it and continued my shopping but I noticed he was stood right near me , as a female shopping by myself I did not like that at all , I actually work in a large supermarket with miter sercuity guards and they don’t stand that close to customers in there personal space I had a basket I was not putting my hands in my pocket I didn’t have a bag , I honestly do not know why I was targeted as soon as I stepped though the door . This is the last time I will be coming in didn’t speak to the store manager as was to upset from the whole experience and just wanted to leave will not be coming in again it was the long Eaton store”

Helpful Report

Posted 6 months ago

“Watery tasteless rubbish De lux French onion wine soup Taste like a weak dreary gravy How can a company market tosh like this? Awful dreadful stay away.”

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Posted 6 months ago

“I apply thing I can't find my thing and my money wast 0 performance bed experience sorry to say bed bed”

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Posted 7 months ago

“Where’s the meat??? Bought cottage our fr deluxe range n NO MEAT. Tried uploading pic but your site will not let me. Absolutely disgusting jus mashed potatoes”

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Posted 7 months ago

“Visited Lidl 2 days running, staying about 30 minutes each time - but got a £100 fine from Parkingeye for staying in the Car Park for, supposedly 23 hours. Ridiculous - and I won't pay - but have to go through the hassle of appealing. Don't go there. And - the prices are not so cheap as they were, the fruit and veg are always unripe - and never ripen, the meat products are poor quality, as are the sweets. There really is no reason to go there anymore.”

Helpful Report

Posted 7 months ago

“Pork Pies Deluxe These have to be the worst pork pies forsale in the UK even including Park Farm. Totally tasteless and like bitting into sawdust wrapped in rubbery pastry. Its sad to see Lidl's selling cheap rubbish like some of the other so called leading supermarkets”

Helpful Report

Posted 7 months ago

“During the month of November my wife and I have spent over 350 pounds. Yesterday whilst at the till we were informed that the system was down , therefore we never received our 10% off our shop. Quite unfair in my opinion”

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Posted 8 months ago

“We opened 2 cans of Deluxe French Onion and Red wine soup for lunch today. It was far too sweet, completely tasteless and not pleasant to eat. Very disappointed.”

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Posted 8 months ago

“Got the rubarb crumble tonight as to say it was for 4 people it was bearly enough for 2 and crumble was none existent”

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Posted 8 months ago

“I shopped in your Tovil store yesterday and I have to say the blue baskets you to put your shopping in as you go around were discussing. They were all dirty really dirty”

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Posted 8 months ago

“We tried really simply to find out the country of origin of food we purchased. The Lidlcustomer service processes are an impenetrable nightmare.”

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Posted 8 months ago

“I purchased 2 tins of your new Deluxe French Onion & Red Wine Soup, from your Loudwater store, High Wycombe. It was the worse soup I’ve ever tasted, so sweet & the texture in my mouth was very glutinous, quite disgusting. I’ll be taking the one remaining tin back to the store for a refund.”

Helpful Report

Posted 9 months ago

“Nasi Goring was so salty we could not eat it without serious health risks.”

Lidl UK 1 star review on 30th October 2024

Helpful Report

Posted 9 months ago

“got kicked out of the store for having my support dog with me. there is a sign saying assistance dogs are allowed, but a security guard made me leave with mine. i know that in will not be able to go into a shop independently again after this embarrassing, scary and demoralising experience. more needs to be done to enable people with hidden disabilities access spaces.”

Helpful Report

Posted 9 months ago

“2nd peace of fillet steak from the mexborough store The top you can see looks great,the bottom you cannot see has Grissel running through it. Aldi steak is in clear plastic rapping you can see both sides”

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Posted 9 months ago

“Lidl only wants customers to use self serve tills. After 2 years of using the Folkestone branch, I will never use Lidl again.”

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Posted 10 months ago

“great offer on steak 4 for under £10.00 cook and full of fat tendons even though tenderized, was so bad throw the other 3 away so £10.00 for a really really bad steak its not worth it”

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Posted 10 months ago

“Lidl Plus - THE BIGGEST SCAM. I've had it three times now that Lidl overpromised and overcharged me when I changed my purchasing behaviour due to Lidl Plus, just to find out at/after the checkout that coupons couldn't be applied due to "technical errors". They've overcharged me over £30 now. I've contacted customer support about it and after wasting my time with some nonsense back-and-forth emailing they essentially said it is my problem. Such a scam and I'm surprised no one has taken legal action against them yet.”

Helpful Report

Posted 11 months ago

“The baskets are ALWAYS filthy. Disgusting.”

Helpful Report

Posted 11 months ago

Lidl UK is rated 2.6 based on 672 reviews