Lidl UK Reviews

2.7 Rating 597 Reviews
39 %
of reviewers recommend Lidl UK
2.7
Based on 597 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
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Lidl UK 1 star review on 27th April 2024
Falco
Lidl UK 1 star review on 16th February 2024
Anonymous
Lidl UK 1 star review on 22nd December 2022
Natalie Harris
Lidl UK 1 star review on 22nd December 2022
Natalie Harris
Lidl UK 1 star review on 22nd December 2022
Natalie Harris
Lidl UK 1 star review on 5th November 2022
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Lidl UK 1 star review on 5th November 2022
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28
Anonymous
Anonymous  // 01/01/2019
The poppy seed filling is absolutely tasteless. The marzipan version is a much better option
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Posted 1 year ago
A bit a downgrade from previous voucher system, how do u expect people to spend £250 and then do a big shopping in 7 days to redeem %10 voucher. A bit stupid really.
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Posted 1 year ago
The Lidl in Whiteley has gone down hill since it first opened empty shelves never have what I usually buy there prices increasing the staff are not very helpful and the management there are not very approachable end up going to other supermarkets this branch needs a shake up hopefully you can get these issues sorted out
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Posted 1 year ago
I bought 6 de luxe mince pies expecting them to resemble the picture on the packet. I was wrong and so disappointed. Usually the products are great but these were awful! The pastry was dry and tasteless and the filling was meagre and dried /shrivelled. Very poor product I am returning them to the store for their comments.
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Posted 1 year ago
Bought the most sour disgusting oranges from Lidl today! These could pass as lemons! Lidl doesn’t care and sells this rubbish ! Why ? I believe because nobody wants to go through there returns procedures. Queue at the checkout then interrupt the checkout. And wait for a supervisor to approve the refund, with everyone watching and waiting! A deliberate ploy by Lidl so they hardly get returned fruit or veg. Shameful management tricks ?
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Posted 1 year ago
Way too many moldy foods. Had to tell staff that a whole pile of tomatoes was white from all the mold all over them leading to him taking the whole cart with him from the shop floor due to how bad it was. Almost all the packaged fruits also almost always have mold in them. Disappointing. Takes 10 mins just to find one box that doesn't.
Lidl UK 1 star review on 5th November 2022 Lidl UK 1 star review on 5th November 2022 Lidl UK 1 star review on 5th November 2022 Lidl UK 1 star review on 5th November 2022 Lidl UK 1 star review on 5th November 2022
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Posted 1 year ago
Cien facial wipes. Used to be the absolute best, beating the leading brands in my opinion . They had a fabulous texture that sort of gripped the skin to clean it. They’ve changed the fabric of the wipe (obviously to cut costs) feels like it’s disconnected from the skin, so to achieve contact to cleanse you have to rub really hard. I can honestly say it’s this product that made me shop at Lidl. Not buying again as has left my skin sore. No reason to go out of my way to shop there anymore.
Lidl UK 1 star review on 31st October 2022
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Posted 1 year ago
Won't be shopping at lidls again they have changed the lidls rewards system £250 to get 10% off your next shop which doesn't include alcohol over the road to aldi for us
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Posted 1 year ago
Fresh produce it ain't! You have to be ultra careful in what you select especially in the packaged goods where you cannot see through the wrapping. DON'T get me started on their new bonus scheme con if you can ever spend £250 in a month to be rewarded with having to spend more money to benefit. If you are over 60 go to Iceland on a Tuesday for their deals.
Helpful Report
Posted 1 year ago
2 steak & old peculiar pies. Brand Deluxe. There was nothing Deluxe about these pies but peculiar they are. 50% empty and 50% of the meat is lumps of fat and gristle. I would not recommend you try these pies. Unfortunately in the uk pie manufacturers see pies as a way of dumping fat and gristle and covering it in pastry. These are no Exception.
Helpful Report
Posted 1 year ago
Myself and a friend were at a Lidl store (Bentilee) at 9.45 this morning to get an Addis clothes dryer. Even though the store should not open till 10am it was already open. All the stock was gone. According to the staff they only had 5 in. What is the point of advertising if that is all there going to have in. I’m fuming!!!!
Lidl UK 1 star review on 23rd October 2022
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Posted 1 year ago
Just received by bonus for spending £150 at Lidl, a free W5 product , such was the amazing selection my flabber was gasted, how do they do this , They have stopped the loyalty bonus , oh and Sainsburys are cheaper now.
Lidl UK 1 star review on 21st October 2022
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Posted 1 year ago
Very poor service regarding the Lidl Plus card by Kelly Weston Flavell today, She didnt have any Idea on how to use the Lidl Plus card or the Name of Lidl Store to enter into the App and I was not able to add on my points. She was very irritable with me as she said the Lidl Plus card was taking too much of her time.
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Posted 1 year ago
I'm allergic to seeds, pips so have to be careful what I eat. I always buy seedless red grapes the green produce too much acid in the stomach. Last weekend I took home my red seedless grapes to have with my morning porridge only to find seeds. I had to cut into my grapes and remove the seeds before I could use them. The odd one with seeds might be acceptable not a whole Punit. Didn't buy any this week.
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Posted 1 year ago
Brought a birch wood BBQ pulled pork today and was 1 lump of gristle
Lidl UK 1 star review on 5th October 2022
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Posted 1 year ago
Shelves are bare again. Even the very basics missing in Cheltenham Store.
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Posted 1 year ago
I purchased two items with a label on stating 30% off at the Fazakerley store in Liverpool and yet again I have been charged full price what a rip off, I called customer services at 11:30 today 30minutes after my visit to the shop only to be told you have take a picture of the said items, then drive back to the store to get a refund. WHAT A POOR WAY to deal with a complaint. No more visits to Lidl we have Aldi just around the corner.
Lidl UK 1 star review on 25th September 2022
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Posted 1 year ago
Racism at checkout, Mainly by people of color, especially against others of color. The training of those staff is really racist. I hold postgraduate degrees, still almost every time they double check on me, not other white people. Check time and store CCTV: photos of receipts.
Lidl UK 1 star review on 15th August 2022
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Posted 1 year ago
*ATTENTION* LIDL ON THE FIDDLE: If you have ever paid by card especially if you got CASH BACK; I employ you to scrutinise any bank transactions from all Lidl stores as they as they will often take payments from your account twice; the new Lidl on Woodhouse Lane, Wigan has only been open a matter of months & already they have scammed me on two occasions 🤷‍♀️I have asked for £50 cash back in addition to my purchases, so £50+ & last week I noticed the payment has been been taken x2 from my account, I returned to the store explaining to the manager who told me that nothing can be done in store but passed me a Lidl brochure telling me “there’s a phone number inside so I should ring that” I promptly made the call, customer Services were very courteous at that point, however I have since been in contact with customer services on a couple of occasions as I expected reimbursement before now, most recently was yesterday(01/08/2022) my call was picked-up by some nonentity called Vicky who from the get go was threatening to end the call even though I was only asking a question in a calm manner; my question being, how/why have these transactions happened…? To which Vicky said “I have already answered that question”; & what was your answer I asked…? Vicky replied “My answer was that I have no answer to that question” SO What TF did you answer the phone for.!?!
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Posted 1 year ago
I see that the horrible manager Beth Grundy ( the lump of lard)is still employed by Lidl and hey ho guess what, staff saying she's on holiday again abroad ( apparently boyfriend paying again) this is the lump of lard who says she don't need to work 🤔 well motormouth why are you still at Lidl 🤔or is that your motormouth full of 💩
Helpful Report
Posted 1 year ago
Lidl UK is rated 2.7 based on 597 reviews