Lidl UK Reviews

Name: Lidl UK
Rating: 2.58

2.6 Rating 672 Reviews

37 %

of reviewers recommend Lidl UK

Company Reviews

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Metrics

2.6

Based on 672 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lidl Oxford, Watlington Road - I wished to squeeze 1L of orange juice, but the 1L empty bottles were missing. I asked if they can refill these, but was told they don't have any. Then I asked the store manager if I could take 2x 500mL for the price of 1L (2x 500mL is more expensive than 1L). He said absolutely not and turned away. The store was not busy, I was there on Monday after 11am. I find this to be bad customer care, and I question if they do not keep 1L bottles intentionally, so people are forced to buy the more expensive version. The orange squeeze machine seems to be in bad condition and not cared about quite often in this store. The bottle holder is broken for quite a few weeks and oranges are not refilled and a bin for cleaning tissue is missing.”

Helpful Report

Posted 1 year ago

“LIDL is no longer worth wasting a journey to do your shopping at. The level of frustration from long queues, broken self service machines and constant stock shortages means you are better off just going to a mainstream supermarket where you can easily get everything in one stop. LIDL did have a compelling argument several years ago, but especially since Covid, improving price and quality competition from other retailers has left them trailing. Farewell LIDL, you tried, but failed. Here's the straw that broke the camel's back, so to speak... In January, I bought a pack of rechargeable AA batteries for use in my cycle lights, but didn't try to use them until February. When I did, I discovered that they were too large and were such a tight fit, that it would be impossible to remove them for recharging, so I rushed back to LIDL and demonstrated the size difference with other batteries from several well known brands. The reason the LIDL batteries are oversized appears to be because they have been dressed up with a glittery paper(?) covering, in order to make them more appealing. In fact, the covering has already started to come off, after trying to fit them in my lights. LIDL agreed that they were larger than the Duracell and other batteries I brought in to demonstrate and agreed that they did not fit into the battery compartment I also brought in to demonstrate, but they were not interested in refunding me, 'Because it was more than 28 days since the sale - and that is the law,' or words to that effect. I explained that they were not applying the Consumer Rights Act 2015 correctly, but they were not interested. For the record, my rights are: 0-30 days: You can claim a full refund for goods that are of unsatisfactory quality, unfit for purpose or not as described. 30 days-six months: You must give the retailer one opportunity to repair or replace it before you can claim a refund. Six months or longer: You must give the retailer one opportunity to repair or replace it before you can claim a partial refund, and the burden of proof is on you to prove the product is faulty. If you'd prefer a repair or replacement in the first 30 days you can ask the retailer, but it cannot refuse to give you a refund. The bottom line is, I will be giving LIDL a wide berth from now on. In any case, as mentioned above, I'm sick of the long queues, broken self service machines and constant stock issues - and unhelpful staff.”

Lidl UK 1 star review on 16th February 2024

Helpful Report

Posted 1 year ago

“Halifax road sheffield. Filthy baskets. Bread bags not big enough to get loaf fully in. Therefore loaf hanging out into filthy basket. Will not use this store again.”

Helpful Report

Posted 1 year ago

“Customer service is terrible. I'm 60 years old with osteoarthritis. All the staff are rude at cleveleys store. Manager shouted at me for using a basket to take my shopping to my car. I will never step foot in a lidl store again.”

Helpful Report

Posted 1 year ago

“A couple of days ago, we went shopping at Lidl at Kingswinford, never again. We bought vegetables and fruit, a good 50% of it all, ended up in the bin. I don't think that there was one piece that was not rotten at some part of it. They may well be cheap than Tesco, Sainsburys etc but at least the stuff you buy from these stores are edible.”

Helpful Report

Posted 1 year ago

“Lidl deluxe chicken and mushroom pie,I expected it to be really nice ,however there was virtually no filling ,it was just sauce ,I counted 1 piece of miniscule chicken and 4 mushrooms,the flavour and the pastry was lovely ,but come on Lidl you can do better !!”

Helpful Report

Posted 1 year ago

“Have bad experience with returning faulty cordless pressure washer. Contact customer service been forwarded to T. D. S SERVICES. After they took all details promised replacement been posted and should be in couple of weeks time as its coming from Germany. After two weeks received phone call that they missing address information and can not poste it, was shocked and angry bit as they have all details and should be with me now. I provided anyway agai. Afyer couple of days they contacted saying there is no stock so they offer full refund. And again asked of Bank details. After over other two weeks waiting still no money no product. Would not be buying from lidl abgai electric as its getting worse.”

Helpful Report

Posted 1 year ago

“Your Website is rubbish. There is no way of doing a product search”

Helpful Report

Posted 1 year ago

“The Tronic batteries you sell seem a bargain, but similarly to much of your other produce the batteries are awful. They run out of power after a few uses. For example, I replied 3 batteries in car keys for 3 cars, ALL went flat after a few uses. Dont worry, you’re no worse than Aldi, but you are much worse than Asda, sainsburys, Morrisons, tesco, Co-op, Waitrose, Ocado and anyone else I can think of.”

Helpful Report

Posted 1 year ago

“Just had frozen portebelo mushroom and parsnip pie. Couldn't find mushrooms in it and negligible parsnips just bland mush and the pastry was bad too. Very disappointing.”

Helpful Report

Posted 1 year ago

“I have been shopping with Lidl for more years than I care to remember. However, after hearing about, and seeing undercover investigations of chicken welfare in their supply chain (which was brutal, seeing all those dirty, miserable chuckens, laying in their own faeces). I just cannot bring myself to shop there any longer.”

Helpful Report

Posted 1 year ago

“£45 parking charge for the privilege of using an inadequately stocked shop heaving with kids. Lidl Banbury never ever again.... Shame on you...”

Helpful Report

Posted 1 year ago

“Appalled to learn that Israeli imported products are being labelled as different countries. Join the indefinitely boycotted list.”

Helpful Report

Posted 1 year ago

“Have been going to the Northfleet Branch now since it opened and getting our shopping there but Every time we bring the Fruit home it is old and in many cases gone off will not be going back.”

Helpful Report

Posted 1 year ago

“Beware of frozen seafood at Lidl Lidl customers might like to know just how ready this company is to avoid properly investigating matters where the safety of its food products is, shall we say, questionable. Frozen seafood is particularly susceptible to becoming dangerous for human consumption on account of how long it is kept, how it is stored, and whether adequate cooking instructions are given on the product wrapping. About ten days ago, I bought a packet of Chilean frozen Mussels (CARNE DE MEJILLÓN DE CHILE), by Alma Latina. This product is apparently sold in various European countries, to judge by the instructions printed on the reverse of the packet in 4-5 different languages, including Greek. Consequently, with so much information compressed into one small area, the instructions are tiny, jammed together, and extend for perhaps half an inch around the front of the package, making them difficult to read, even when the frozen contents have been removed and the packaging has been flattened. I was astonished to see that there was NO printed guidance on the product packaging as to how long defrosting should take. More seriously, I was unable to find ANY mention of cooking times, raising the spectre that this food might be dangerous to eat. But I took a chance, defrosting it for an hour or so, and then cooking the contents for a few minutes in my microwave. No ill effects…..this time…..but what if I hadn’t defrosted. Or given too little defrosting? Or under-cooked the frozen food???? The mussels were bland and uninteresting – definitely not something I would buy again. But in replying, Lidl asked me to provide full product details (the barcode number, lot numbers and Best Before/Use By Date. Or alternatively, to send photographs of the product packaging. How many different versions of CARNE DE MEJILLÓN DE CHILE does Lidl sell in the UK? 5 different versions? 10 versions? When I googled this Lidl product name, it immediately produced an image of the front of the same typing of package I’d bought. Crucially, however, there was NO photo of the back of the package to give the game away!! I was able to supply Lidl with the best before date from the back of the packet plus another series of unexplained numbers, and the name of the Lidl branch where I had purchased it, but that was all. I no longer had the packaging. Who wants to keep frozen seafood packaging around inside the house? In response to the information I sent them, Lidl wrote back rather pompously: “....What our customers have to say about our products is of great importance to us. It is only on receipt of such information that we are able to maintain and improve the standard of service that we offer our customers. Our Buying Team are focuses on selecting only the most reputable suppliers who meet the strict standards of quality control we insist upon. Unfortunately, without the information requested, we were unable to conduct a complete assessment of this case, as we unable to identify the exact product and production details….” Moral: Never buy frozen food at Lidl IF defrosting and cooking times are NOT clearly printed on the packet. Otherwise, the buyer might be spending long hours in the bathroom!”

Helpful Report

Posted 1 year ago

“I bought what was supposed to be your sourdough bloomer... What rubbish! It was just like any old bloomer.. The texture wasn't there and not a hint of vinegar.. I usually buy from sainsburys.. There's is excellent Yes I was dissatisfied and won't bother again”

Helpful Report

Posted 1 year ago

“Unfortunately I have been driven away from my local Lidl at 3 Bellenden Rd, London SE15 5BA because of the constant security staff harassment. They should not be allowed to deal with the general public as they treat customers like criminals for no reason rather than their personal anger issues and a chip on their shoulders. Disgraceful.”

Helpful Report

Posted 1 year ago

“On Thursday, August 24th, 2023, my friends and I ventured to the Lidi store situated in Foleshill, Coventry. The initial purpose of our visit was a simple one: to procure some flowers. However, as is often the case during such shopping endeavors, our intentions evolved, leading us to gather an assortment of additional household items along the way. Our journey culminated at the self-checkout counter, where we finalised our acquisitions. While my companion only possessed the flowers, I took the initiative to cover their cost as well. Subsequent to our payment, we exited the store. Yet, unexpectedly, an employee from Lidl, tasked with supervising the self-checkout area, hastened outside and directly approached me. In a tone that was both strident and confrontational, he levelled an accusation against me, asserting that I had neglected to pay for the flowers. Caught off guard by this unanticipated confrontation, a sense of overwhelm and anxiety enveloped me due to the intensity of his approach. In an endeavour to address the situation with composure, I sought to elucidate that I had indeed settled the bill for all of our items, including the flowers. Regrettably, the employee persisted in asserting that I had to return and submit payment anew for the flowers. His insistence was accompanied by an unyielding and authoritative demeanour that only served to exacerbate my sense of unease. Confronted by this distressing scenario, I requested the presence of a manager in the hopes of facilitating a more reasoned and equitable discourse. The response I received from the employee when I requested to speak with a manager was astonishing. He dismissively instructed me to "go home," effectively negating my plea for managerial intervention. Despite my astonishment and disbelief at his demeanour, I persevered and insisted on engaging a manager. Eventually, a manager named Kyle (although I admit my recollection of the name might be tainted by the extreme stress of the situation) emerged on the scene. In the presence of the manager, I recounted the entire sequence of events, offering a detailed account of how things had unfolded. Fortunately, a security personnel had been present throughout the ordeal, displaying remarkable kindness and professionalism. In fact, it was this security personnel who had initiated contact with the manager by pressing an alert button in response to the developing circumstances. Subsequently, the manager scrutinised the receipt and corroborated my assertion that I had indeed paid for the flowers. I requested that the Lidi employee apologise in the presence of the manager. His response was an intense glare; his anger palpable. He refrained from offering an apology.. When I pointed out that his demeanour was inappropriate given the context, he responded that his anger hadn't even been fully evident yet. The manager, the security guard, and my friend bore witness to this exchange. The Lidi employee also indicated that he would refuse future service if I were to return. I questioned the manager about addressing this behaviour, and he assured me that it would be dealt with, though not on the shop floor. This entire incident was undeniably traumatic. The employee was of European descent and relatively new to the area, as my friend lives nearby and frequents this local shopping establishment. While this ordeal left me shaken and distressed, the involvement of the security personnel and subsequent intervention by the manager contributed to alleviating some of the tension. The incident underscored the significance of effective communication and empathy in customer interactions. It also highlighted the importance of maintaining a respectful and understanding demeanour, particularly when addressing misunderstandings and discrepancies. Please note that the retelling of these events is based on the provided information and may not be entirely precise in terms of names and specific details due to the narrator's heightened emotional state at the time of the incident.”

Helpful Report

Posted 1 year ago

“Went shopping in Bexhill branch. Did not have my usual 10 packs of large eggs in plastic - replaced with 12 pack in plastic. Each CUSTOMER ALLOWED TWO PACKS so took two. At till told each pack was in fact two six packs - but sold as one unit - and I could only have one ! Cashier very aggressive “ only doing my job” and other customers joined in - egg shortage, being selfish , leave some for others etc. So instead of saying go and exchange for 12 packs which I needed as I had visitors for weekend, left store and shopping behind. Do not sell two products which are joined together as one”

Helpful Report

Posted 1 year ago

“I have shopped at Lidl and enjoyed their products, but unfortunately the recent revelations about the barbaric way they treat their chickens has completely ruined my trust of their products and I cannot return. I have therefore swapped to a store who values humane practices over greed.”

Helpful Report

Posted 2 years ago

Lidl UK is rated 2.6 based on 672 reviews