“Almost got into a fight with a member of staff, after he started mouthing off to me as I was walking out of the store. This isn't what I would expect, when going for a night out, let alone trying to buy some groceries.
This happen at the Loughborough, Leicestershire store on Saturday 26 June 2021 at approx 21:45. Judging by the reviews written here, it would appear that they do employ a lot of aggressive louts.”
“Work for Lidl and starve!
Lidl deducted the whole of a months salary from a warehouse worker without any notice, leaving them penniless. The employee only found out about the deduction when he went to pay for lunch at the warehouse canteen. When contacting his bank he found that his wages were not paid in. Querying this with management he found that Lidl claimed it had overpaid him 10 months ago and was deducting the monies "owed" (a whole months wages) now. He didn't even have the cash for transport home. Management response "Not our problem file a grievance report" No money for food, rent, energy let alone money to get to work. Is this an example of a good company or one that is not fit to work for?”
“Virtually none existstant customer service. Made a warranty claim and Lidl think it's acceptable for me to wait 3 months for a replacement! Only time they will reply in a decent time is if you complain about them and that's only to refute your accusation, not to actually sort your problem out. Lost my custom.”
“If you have plenty of time to waste go to Lidl. Spent 13 mins queueing to the till. Asked twice to open another till. Have been ignore. Shocking and disrespectful staff”
“Kings lynn store is very poor in both food production and service. i bought the salmon when i opened,she stinky, though valid for another four days. Often counting more than necessary, instead of two packets of cheese it is written that I buy three. I am very disappointed and I will try not to get there anymore. Alidi much better.”
“Lidl in Gravesend is a depressing experience in my opinion
The Male staff all and I mean all look like they've been to bed in their clothes and just got up and have the most surly scowling faces”
“I've been sold rotten Belgium waffle Lidl beckton London. I've a rising my issues to the company Lidl at Wembley head office. But no one contacted me. I think these companies they comes more like scammers. They don't care . And I have hard proof. Is not to pick to Lidl. It was my best shopping weekly. But now I know what we deal with. Scammers.”
“Hi there, I hope you're well.
Here the insident I have faced on my shopping bag and I still have the waffles at home. We can go for investigation if you want to.
I have the receipt and the picture see attachments below.
Kind regards”
“I refuse to wear a mask. Got assulted by thorium security guard at rochdale branch. ask for alleged manger thoruim guard refused. Two filthy dirty clothing dressed staff attack me including security .ending up pushed to floor grazing my knee .. they understood my discliamer . But extreamly violent this happen at rochdale branch👺”
“Used to like their Chunky cod fillets but they have changed their supplier .They are now disgusting ,like rubber tough as old boots inedible .Both batter and crumb are the same took them back as horrible .”
“I did a shop and forgot my phone with the app on it spent over £50 contacted customer service who would not put this amount on my Lidl plus account even after adding the receipt.
Crafty. So they don’t have to give you the payment bonus. So make sure you have yr app or they won’t pay up”
“Refuse to take responsibility for warranty claims, expensive and poor quality priducts when this is taken into account. customer service uninterested and will not reply to emails meaning you need to call them every time.”
“I am only making a valid complaint in a very isolated area and is no reflection on how I would rate Lidl generally. The current re-labelled Golden Goose Ale has dropped from a reasonable 4.5% to what I believe is the same Golden Ale peddled by Aldi at 4.1% ABV.
Golden Goose was a fine medium to strong golden ale on a par with Hobgoblin Gold but has been reduced by 0.4% probably by commissioning Marstons to create the same mediocre ale sold at Aldi and does not fool anyone.
If serious about competing with Aldi, Lidl should have left the Golden Goose Ale at 4.5% ABV and charged a pound for it. I will not buy the weaker version and rather pay ten pence more for the IPA at 5% ABV.”
“My brand new boots were damaged on entering the newly renovated store at Handforth, having sent photos of my footwear and as requested Posting my boots to customer services - also suggesting they repair the faulty entrance matting to avoid anyone else tripping I was sent a form to claim the cost of my boots - this started in November 2020. Now 5 months have passed, numerous weekly phone calls to customer services - I am now without boots or compensation. Customer services blame the Accounts Department so have had no option but to raise a case with the Small Claims Court. It is apparent customer care is not a priority at Lidl - I now intend to be loyal to another brand. Very disappointing.”
“Over half of a bunch of roses bought for special occasion (£24.99) had withered or died 2-3 days later. Contacted customer services who after answering initially, asking for receipt details etc, which I sent, ignored any further correspondence. Customer satisfaction non existent. Dreadful!”
“During this pandemic, Lidl’s have not given a care to customer safety in my local, Richmond store. Nobody checks if people are wearing masks or socially distancing. They really are disgraceful. I was sworn at and threatened by two young men refusing to wear masks yesterday. They were mocking a lady for looking nervous. I’ve heard of several people experiencing abuse and intimidation during this pandemic at our North Yorkshire store.”
“Appalling especially lidl newton road Rushden Northants customer service non existent checkout staff rude never any stock always untidy do yourself a favour and give lidl a wide berth not fit for purpose”
“Absolutely appalling customer service stinking chicken ruined my fridge. It took Five calls and Thirty days to send a paltry £5.00 voucher.
They Just Did Not Want To Know.
Shame On You
👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎”
“I purchased a Parkside compressor over a year ago. I tested it when I purchased it and it seemed OK. When I went to use it a month or 2 later it was faulty. It turned out to be the electric motor was shot. They put me in touch with tool help. They were very unhelpful. I needed proof of purchase even though lidl knew I purchased it from them on my credit card. That took about a month to sort out. Tool help agreed to send me a replacement compressor. After 3 months no compressor so I contacted them. They apologised and said they'd sort it out. Then about 2 months later a knock at my door and there was a very badly packaged compressor outside my door. When I tried to pick it up the packaging disintegrated. The compressor was damaged probably in transit with the very dodgy packaging. So then I'm left with 2 broken compressors. Customer service tool help no one cared. I wanted my money back. They said they would give me a Voucher for the value of he compressor that can only be spent in the store. I pay money for a compressor that is faulty get messed around for a year, emails phone calls and end up having to lug 2 compressors back to lidl to get a voucher like I cannot impact them in any way. Unbelievable. I took the voucher but only because I felt I had no choice.”
