“My brand new boots were damaged on entering the newly renovated store at Handforth, having sent photos of my footwear and as requested Posting my boots to customer services - also suggesting they repair the faulty entrance matting to avoid anyone else tripping I was sent a form to claim the cost of my boots - this started in November 2020. Now 5 months have passed, numerous weekly phone calls to customer services - I am now without boots or compensation. Customer services blame the Accounts Department so have had no option but to raise a case with the Small Claims Court. It is apparent customer care is not a priority at Lidl - I now intend to be loyal to another brand. Very disappointing.”
“Over half of a bunch of roses bought for special occasion (£24.99) had withered or died 2-3 days later. Contacted customer services who after answering initially, asking for receipt details etc, which I sent, ignored any further correspondence. Customer satisfaction non existent. Dreadful!”
“During this pandemic, Lidl’s have not given a care to customer safety in my local, Richmond store. Nobody checks if people are wearing masks or socially distancing. They really are disgraceful. I was sworn at and threatened by two young men refusing to wear masks yesterday. They were mocking a lady for looking nervous. I’ve heard of several people experiencing abuse and intimidation during this pandemic at our North Yorkshire store.”
“Appalling especially lidl newton road Rushden Northants customer service non existent checkout staff rude never any stock always untidy do yourself a favour and give lidl a wide berth not fit for purpose”
“Absolutely appalling customer service stinking chicken ruined my fridge. It took Five calls and Thirty days to send a paltry £5.00 voucher.
They Just Did Not Want To Know.
Shame On You
👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎”
“I purchased a Parkside compressor over a year ago. I tested it when I purchased it and it seemed OK. When I went to use it a month or 2 later it was faulty. It turned out to be the electric motor was shot. They put me in touch with tool help. They were very unhelpful. I needed proof of purchase even though lidl knew I purchased it from them on my credit card. That took about a month to sort out. Tool help agreed to send me a replacement compressor. After 3 months no compressor so I contacted them. They apologised and said they'd sort it out. Then about 2 months later a knock at my door and there was a very badly packaged compressor outside my door. When I tried to pick it up the packaging disintegrated. The compressor was damaged probably in transit with the very dodgy packaging. So then I'm left with 2 broken compressors. Customer service tool help no one cared. I wanted my money back. They said they would give me a Voucher for the value of he compressor that can only be spent in the store. I pay money for a compressor that is faulty get messed around for a year, emails phone calls and end up having to lug 2 compressors back to lidl to get a voucher like I cannot impact them in any way. Unbelievable. I took the voucher but only because I felt I had no choice.”
“Well.....
I was about to tell my horrible story,but after reading other reviews i don't thin there is much more to say...
Long story short - Be careful with Lidl unwashed spinach even after you washed it,so you don't feed your kids walnut sized lumps of dirt and mudy sticks.(But that is not what p****d me off)
If you need to get InTouch with Lidl customer service don't bother,do something better instead and save your time and nerves.Lidl customer service do not listen and definitely DO NOT read your emails properly ( that's what P****d me off) They can't be bothered.....So as their shop floor staff ....most likely they are not motivated in any way. And part of me feeling sorry for them....
Hear are hard times and many of us are forced to shop in these budget shops.....and they (Lidl) know it.....sp they do not bother to respect us....as they know we will be back anyway....
Let's pray for better times,so we can shop in better shops,and staff can be motivated and bothered to do their job!”
“Recently i purchased spinach that turned out full of mud and sticks,ended up ruining family dinner for 2 days.Called and emailed customer service 3 emails,judging by reply they didn't even bother to read them properly.
Absolute incompetence”
“I don’t have time to write reviews but am so angry not only with the staff in my local store, but after just speaking to a Mgr at cust serv’s & getting nowhere. I’ve called 3 times this week, all 3 staff rude, unhelpful lacking any care. It’s like banging ur head against a brick wall. Most of The staff at my local Lidl’s in Dursley in Gloucestershire I’ve found rude. On one occasion I felt ganged up upon by the duty Mgr & 2 members of staff whilst raising a reasonable question, I cdve done with a security guard. I was left shaking. That Mgr has since left but I experience ongoing rudeness from certain members of staff, one Mgr I avoid asking anything, he is so miserable & I get a sharp response no matter how nice I put a question. This is a question for the Chief executive: Why are so many of Lidl’s in store staff & Customer service staff so rude & miserable with no customer service skills? One female member of staff at the Dursley store sd in earshot of customers, I don’t come to work to keep the customers happy & had a smile being proud of what she sd in no way trying to hide what she sd. I asked another female member of staff, wd u mind placing my groceries, after putting them thru the till straight into the box, which wd make sense, making it quicker & more efficient. This member of staff who has always done it in the past no problem, has changed & become rude, stating, no u do it. A m of staff at another local store, did it no problem, stating it makes sense to put it straight into the box. It seems the Dursley staff (only 1 or 2 are pleasant) are deliberately unhelpful. I wd rather use extra fuel to go to one of the Gloucester stores, than have to face the ongoing unpleasantness I experience at Dursley. I’ve put up with their behaviour for to long, fed up to the back teeth with it, & what I experience from customer services, that I decided to put pen to paper to write to the CEO. When I looked for the CEO’s details, I saw online customer reviews so many experiencing what I have & only giving 1 star. Lidl’s when are u going to get ur act together & do something about this? I also purchased 2 items on 11 Jan, put the receipts carefully in my handbag, it’s a mystery where it’s gone, I cannot find it. I paid by card. Sd to CC’s in law as long as u have proof like a bank statement that’s proof. The packaging shows both are recent Lidl’s only products. Aldi accept a bank statement & date of purchase to trace the itemised receipt. Aldi staff are more customer friendly & accommodating. Despite telling Lidl CC’s I have the bank statement, they say I have to find the receipt which I have searched high & low for but without success. They won’t even give me a credit note, stating even tho it’s obvious it’s a Lidl product, I have to have the receipt. I have shopped regularly at Lidl, but with this kind of appalling service they have lost my custom. I’ll spend my hundreds of £’S at Aldi in future. It’s taken me ages out of time I don’t have to put pen to paper to write this, but I felt Lidl’s & customers need to be aware of what’s going on, particularly that so many appear to be experiencing similarities. Do Lidl’s train their staff?”
“Went to Lidl Langley Moor from Crook always felt comfortable in shop lovely helpful staff except Friday 15th Dec husband and I always go in shop together did not know shop had changed to one person shopper till manager I think came up to us in store with other people and couples to talk as loud as he could it was just one person allowed to shop only allowed 50in at a time and would we like to stand outside if other people couldn’t get in because of us . We both felt really embarrassed and humiliated especially as we didn’t know things had changed. If we had known no problem at all with just one of us going in . We are in our 80s and 70s not children”
“I swear if I didnt like a Lidl food I would have never stepped in to South Ockendon the store. What are disgusting service. Utterly unprofessional staff but what is more frustrating, the customer services on the phone are deluded and so useless. I can't even express my anger without swearing.”
“Shop at Lidl and do not concern yourself about social distancing or wearing a mask, you can enjoy a familly shopping experience as there is no limit on numbers.
You can leave with the extra bonus of a Covid Virus, you can even leave yours in the shop in exchange.
The staff and a manager told me that it is not their business to control shoppers.
13th June 2021 Orpington”
“Avoid visiting Thornton Heath during lockdown as this store is clearly not interested in Covid-19 compliance, no safe distancing maintained, a few people walking around without face masks including staff coming out of store room. Definitely a no go.”
“Beware of Lidl 3 year guarantee electrical products. I bought a 2 in 1 vac. manufactured By Hoyer which had a 3 year guarantee, it stopped working after just over a year, i took it to Lidl, was told to contact Hoyer, resulted in finding out that they have a policy of wear and tear which results in most claims being rejected. in my case they say that a lithium ion battery is not covered, i have a golf trolley with the same type of battery, its 3 year guarantee is for the 3 years, these type of batteries are very strong and long lasting and not a wear and tear excuse to get out the Guarantee as Hoyer do.”
“I don't like the app. I've been shopping for Lidls for years and I've had more discounts in the vouchers in the back of the magazines they give out in store, normally at £5 off every £25 shop. The app only offers £2 off a shop of you spend £100 at a time is a little pathetic and what I noticed is that it disappears after a certain time. I have recent started shopping in Tescos again because they have given me more value with the club card over the Christmas and New Year Period than Lidl have.”
“Got my first £2 voucher with the Lidl Plus app, but it disappeared after only a couple of days. Emailed Lidl and they asked for a load more details, which I sent and voucher was reinstated though I didn't get any apology or explanation as to what had happened.
I now had 2 x £2 vouchers and a £1 scratchcard "win" on the Ap. Bought about £50 of shopping and the App didn't work....apparently it was my network provider (please note here that Aldi have internet instore). As all three vouchers were due to run out and I was passing lidl the next day I "popped in" to spend my vouchers, picked up 4 x £1.25 bottles of beer, queued to make the purchase, explained what had happened the previous day and that I just wanted to use the vouchers before they expired. Shop assistant said "Well for a start you cant use them on alcohol" (regardless of the fact that I had done a shop the previous day and still had the receipt with me).
Determined to use my £5 I then went and picked up some pet supplies, queued again at a different till and tried to activate the vouchers, which I couldn't do. "you can only use one voucher per shop" I was told "Ahah" says I, "I will split my shop and make three separate purchases". "Yes you can do that but it might be a bit complicated, so I will get someone else to help you" So the saga came to an end and I eventually managed to use my vouchers, but what kind of "Loyalty Scheme" gives you the run around like this....all for the sake of a couple of quid?
It's like Lidl, don't want you to use it. Note to Lidl...If you are going to have a "Customer Loyalty" scheme then at least make sure it is not difficult to use and that the customers aren't embarrassed by your store staff when they do try to use it. I am lucky, where I live the Lidl is only a couple of hundred metres from Aldi, so I think I know where I'll be doing the bulk of my shopping from now on, and judging by the pre-Christmas footfall in each shop I am not alone in my decision.”
“Got my first £2 voucher with the Lidl Plus app, but it disappeared after only a couple of days. Emailed Lidl and they asked for a load more details, which I sent and voucher was reinstated though I didn't get any apology or explanation as to what had happened.
I now had 2 x £2 vouchers and a £1 scratchcard "win" on the Ap. Bought about £50 of shopping and the App didn't work....apparently it was my network provider (please note here that Aldi have internet instore). As all three vouchers were due to run out and I was passing lidl the next day I "popped in" to spend my vouchers, picked up 4 x £1.25 bottles of beer, queued to make the purchase, explained what had happened the previous day and that I just wanted to use the vouchers before they expired. Shop assistant said "Well for a start you cant use them on alcohol" (regardless of the fact that I had done a shop the previous day and still had the receipt with me).
Determined to use my £5 I then went and picked up some pet supplies, queued again at a different till and tried to activate the vouchers, which I couldn't do. "you can only use one voucher per shop" I was told "Ahah" says I, "I will split my shop and make three separate purchases". "Yes you can do that but it might be a bit complicated, so I will get someone else to help you" So the saga came to an end and I eventually managed to use my vouchers, but what kind of "Loyalty Scheme" gives you the run around like this....all for the sake of a couple of quid?
It's like Lidl, don't want you to use it. Note to Lidl...If you are going to have a "Customer Loyalty" scheme then at least make sure it is not difficult to use and that the customers aren't embarrassed by your store staff when they do try to use it. I am lucky, where I live the Lidl is only a couple of hundred metres from Aldi, so I think I know where I'll be doing the bulk of my shopping from now on, and judging by the pre-Christmas footfall in each shop I am not alone in my decision.”
“Got my first £2 voucher with the Lidl Plus app, but it disappeared after only a couple of days. Emailed Lidl and they asked for a load more details, which I sent and voucher was reinstated though I didn't get any apology or explanation as to what had happened.
I now had 2 x £2 vouchers and a £1 scratchcard "win" on the Ap. Bought about £50 of shopping and the App didn't work....apparently it was my network provider (please note here that Aldi have internet instore). As all three vouchers were due to run out and I was passing lidl the next day I "popped in" to spend my vouchers, picked up 4 x £1.25 bottles of beer, queued to make the purchase, explained what had happened the previous day and that I just wanted to use the vouchers before they expired. Shop assistant said "Well for a start you cant use them on alcohol" (regardless of the fact that I had done a shop the previous day and still had the receipt with me).
Determined to use my £5 I then went and picked up some pet supplies, queued again at a different till and tried to activate the vouchers, which I couldn't do. "you can only use one voucher per shop" I was told "Ahah" says I, "I will split my shop and make three separate purchases". "Yes you can do that but it might be a bit complicated, so I will get someone else to help you" So the saga came to an end and I eventually managed to use my vouchers, but what kind of "Loyalty Scheme" gives you the run around like this....all for the sake of a couple of quid?
It's like Lidl, don't want you to use it. Note to Lidl...If you are going to have a "Customer Loyalty" scheme then at least make sure it is not difficult to use and that the customers aren't embarrassed by your store staff when they do try to use it. I am lucky, where I live the Lidl is only a couple of hundred metres from Aldi, so I think I know where I'll be doing the bulk of my shopping from now on, and judging by the pre-Christmas footfall in each shop I am not alone in my decision.”
“It's Christmas morn , just taken the Turkey crown out of the fridge and it's not a turkey crown ,it's a normal turkey paid £16 for it ,,,it won't feed four days feeds 7to 9 on the packet but it's hollow ..it's going back Mon ,,thanks Lidl .”
