Name: Lidl UK
Rating: 2.59

“I don’t have time to write reviews but am so angry not only with the staff in my local store, but after just speaking to a Mgr at cust serv’s & getting nowhere. I’ve called 3 times this week, all 3 staff rude, unhelpful lacking any care. It’s like banging ur head against a brick wall. Most of The staff at my local Lidl’s in Dursley in Gloucestershire I’ve found rude. On one occasion I felt ganged up upon by the duty Mgr & 2 members of staff whilst raising a reasonable question, I cdve done with a security guard. I was left shaking. That Mgr has since left but I experience ongoing rudeness from certain members of staff, one Mgr I avoid asking anything, he is so miserable & I get a sharp response no matter how nice I put a question. This is a question for the Chief executive: Why are so many of Lidl’s in store staff & Customer service staff so rude & miserable with no customer service skills? One female member of staff at the Dursley store sd in earshot of customers, I don’t come to work to keep the customers happy & had a smile being proud of what she sd in no way trying to hide what she sd. I asked another female member of staff, wd u mind placing my groceries, after putting them thru the till straight into the box, which wd make sense, making it quicker & more efficient. This member of staff who has always done it in the past no problem, has changed & become rude, stating, no u do it. A m of staff at another local store, did it no problem, stating it makes sense to put it straight into the box. It seems the Dursley staff (only 1 or 2 are pleasant) are deliberately unhelpful. I wd rather use extra fuel to go to one of the Gloucester stores, than have to face the ongoing unpleasantness I experience at Dursley. I’ve put up with their behaviour for to long, fed up to the back teeth with it, & what I experience from customer services, that I decided to put pen to paper to write to the CEO. When I looked for the CEO’s details, I saw online customer reviews so many experiencing what I have & only giving 1 star. Lidl’s when are u going to get ur act together & do something about this? I also purchased 2 items on 11 Jan, put the receipts carefully in my handbag, it’s a mystery where it’s gone, I cannot find it. I paid by card. Sd to CC’s in law as long as u have proof like a bank statement that’s proof. The packaging shows both are recent Lidl’s only products. Aldi accept a bank statement & date of purchase to trace the itemised receipt. Aldi staff are more customer friendly & accommodating. Despite telling Lidl CC’s I have the bank statement, they say I have to find the receipt which I have searched high & low for but without success. They won’t even give me a credit note, stating even tho it’s obvious it’s a Lidl product, I have to have the receipt. I have shopped regularly at Lidl, but with this kind of appalling service they have lost my custom. I’ll spend my hundreds of £’S at Aldi in future. It’s taken me ages out of time I don’t have to put pen to paper to write this, but I felt Lidl’s & customers need to be aware of what’s going on, particularly that so many appear to be experiencing similarities. Do Lidl’s train their staff?”

Helpful Report

Posted 4 years ago

“Went to Lidl Langley Moor from Crook always felt comfortable in shop lovely helpful staff except Friday 15th Dec husband and I always go in shop together did not know shop had changed to one person shopper till manager I think came up to us in store with other people and couples to talk as loud as he could it was just one person allowed to shop only allowed 50in at a time and would we like to stand outside if other people couldn’t get in because of us . We both felt really embarrassed and humiliated especially as we didn’t know things had changed. If we had known no problem at all with just one of us going in . We are in our 80s and 70s not children”

Helpful Report

Posted 4 years ago

“I swear if I didnt like a Lidl food I would have never stepped in to South Ockendon the store. What are disgusting service. Utterly unprofessional staff but what is more frustrating, the customer services on the phone are deluded and so useless. I can't even express my anger without swearing.”

Helpful Report

Posted 4 years ago

“Shop at Lidl and do not concern yourself about social distancing or wearing a mask, you can enjoy a familly shopping experience as there is no limit on numbers. You can leave with the extra bonus of a Covid Virus, you can even leave yours in the shop in exchange. The staff and a manager told me that it is not their business to control shoppers. 13th June 2021 Orpington”

Helpful Report

Posted 4 years ago

“Avoid visiting Thornton Heath during lockdown as this store is clearly not interested in Covid-19 compliance, no safe distancing maintained, a few people walking around without face masks including staff coming out of store room. Definitely a no go.”

Helpful Report

Posted 4 years ago

“Beware of Lidl 3 year guarantee electrical products. I bought a 2 in 1 vac. manufactured By Hoyer which had a 3 year guarantee, it stopped working after just over a year, i took it to Lidl, was told to contact Hoyer, resulted in finding out that they have a policy of wear and tear which results in most claims being rejected. in my case they say that a lithium ion battery is not covered, i have a golf trolley with the same type of battery, its 3 year guarantee is for the 3 years, these type of batteries are very strong and long lasting and not a wear and tear excuse to get out the Guarantee as Hoyer do.”

Helpful Report

Posted 5 years ago

“I have just been at Lidl in Woodley, it always looks untidy but the staff are always helpful . Looks like it could do with a makeover.”

Helpful Report

Posted 5 years ago

“I don't like the app. I've been shopping for Lidls for years and I've had more discounts in the vouchers in the back of the magazines they give out in store, normally at £5 off every £25 shop. The app only offers £2 off a shop of you spend £100 at a time is a little pathetic and what I noticed is that it disappears after a certain time. I have recent started shopping in Tescos again because they have given me more value with the club card over the Christmas and New Year Period than Lidl have.”

Helpful Report

Posted 5 years ago

“Got my first £2 voucher with the Lidl Plus app, but it disappeared after only a couple of days. Emailed Lidl and they asked for a load more details, which I sent and voucher was reinstated though I didn't get any apology or explanation as to what had happened. I now had 2 x £2 vouchers and a £1 scratchcard "win" on the Ap. Bought about £50 of shopping and the App didn't work....apparently it was my network provider (please note here that Aldi have internet instore). As all three vouchers were due to run out and I was passing lidl the next day I "popped in" to spend my vouchers, picked up 4 x £1.25 bottles of beer, queued to make the purchase, explained what had happened the previous day and that I just wanted to use the vouchers before they expired. Shop assistant said "Well for a start you cant use them on alcohol" (regardless of the fact that I had done a shop the previous day and still had the receipt with me). Determined to use my £5 I then went and picked up some pet supplies, queued again at a different till and tried to activate the vouchers, which I couldn't do. "you can only use one voucher per shop" I was told "Ahah" says I, "I will split my shop and make three separate purchases". "Yes you can do that but it might be a bit complicated, so I will get someone else to help you" So the saga came to an end and I eventually managed to use my vouchers, but what kind of "Loyalty Scheme" gives you the run around like this....all for the sake of a couple of quid? It's like Lidl, don't want you to use it. Note to Lidl...If you are going to have a "Customer Loyalty" scheme then at least make sure it is not difficult to use and that the customers aren't embarrassed by your store staff when they do try to use it. I am lucky, where I live the Lidl is only a couple of hundred metres from Aldi, so I think I know where I'll be doing the bulk of my shopping from now on, and judging by the pre-Christmas footfall in each shop I am not alone in my decision.”

Helpful Report

Posted 5 years ago

“Got my first £2 voucher with the Lidl Plus app, but it disappeared after only a couple of days. Emailed Lidl and they asked for a load more details, which I sent and voucher was reinstated though I didn't get any apology or explanation as to what had happened. I now had 2 x £2 vouchers and a £1 scratchcard "win" on the Ap. Bought about £50 of shopping and the App didn't work....apparently it was my network provider (please note here that Aldi have internet instore). As all three vouchers were due to run out and I was passing lidl the next day I "popped in" to spend my vouchers, picked up 4 x £1.25 bottles of beer, queued to make the purchase, explained what had happened the previous day and that I just wanted to use the vouchers before they expired. Shop assistant said "Well for a start you cant use them on alcohol" (regardless of the fact that I had done a shop the previous day and still had the receipt with me). Determined to use my £5 I then went and picked up some pet supplies, queued again at a different till and tried to activate the vouchers, which I couldn't do. "you can only use one voucher per shop" I was told "Ahah" says I, "I will split my shop and make three separate purchases". "Yes you can do that but it might be a bit complicated, so I will get someone else to help you" So the saga came to an end and I eventually managed to use my vouchers, but what kind of "Loyalty Scheme" gives you the run around like this....all for the sake of a couple of quid? It's like Lidl, don't want you to use it. Note to Lidl...If you are going to have a "Customer Loyalty" scheme then at least make sure it is not difficult to use and that the customers aren't embarrassed by your store staff when they do try to use it. I am lucky, where I live the Lidl is only a couple of hundred metres from Aldi, so I think I know where I'll be doing the bulk of my shopping from now on, and judging by the pre-Christmas footfall in each shop I am not alone in my decision.”

Helpful Report

Posted 5 years ago

“Got my first £2 voucher with the Lidl Plus app, but it disappeared after only a couple of days. Emailed Lidl and they asked for a load more details, which I sent and voucher was reinstated though I didn't get any apology or explanation as to what had happened. I now had 2 x £2 vouchers and a £1 scratchcard "win" on the Ap. Bought about £50 of shopping and the App didn't work....apparently it was my network provider (please note here that Aldi have internet instore). As all three vouchers were due to run out and I was passing lidl the next day I "popped in" to spend my vouchers, picked up 4 x £1.25 bottles of beer, queued to make the purchase, explained what had happened the previous day and that I just wanted to use the vouchers before they expired. Shop assistant said "Well for a start you cant use them on alcohol" (regardless of the fact that I had done a shop the previous day and still had the receipt with me). Determined to use my £5 I then went and picked up some pet supplies, queued again at a different till and tried to activate the vouchers, which I couldn't do. "you can only use one voucher per shop" I was told "Ahah" says I, "I will split my shop and make three separate purchases". "Yes you can do that but it might be a bit complicated, so I will get someone else to help you" So the saga came to an end and I eventually managed to use my vouchers, but what kind of "Loyalty Scheme" gives you the run around like this....all for the sake of a couple of quid? It's like Lidl, don't want you to use it. Note to Lidl...If you are going to have a "Customer Loyalty" scheme then at least make sure it is not difficult to use and that the customers aren't embarrassed by your store staff when they do try to use it. I am lucky, where I live the Lidl is only a couple of hundred metres from Aldi, so I think I know where I'll be doing the bulk of my shopping from now on, and judging by the pre-Christmas footfall in each shop I am not alone in my decision.”

Helpful Report

Posted 5 years ago

“It's Christmas morn , just taken the Turkey crown out of the fridge and it's not a turkey crown ,it's a normal turkey paid £16 for it ,,,it won't feed four days feeds 7to 9 on the packet but it's hollow ..it's going back Mon ,,thanks Lidl .”

Helpful Report

Posted 5 years ago

“Their website advertised Ben Bracken whisky for £16.49. It was priced at £17.49 in store when I bought it (though it has since been reduced by £1.) When I complained to Customer Service , they were not very interested and offered NO refund. Absolutely appalling "customer service".”

Helpful Report

Posted 5 years ago

“I cooked some fish from Lidl, when we started to eat it it was very obviously rotten. I contacted customer service because it is important sub standard food is looked into. I never heard back for 10 days despite a promise of response in 48 hours. So I called, I have gastric cancer and rotten food is very dangerous for me. Customer service could see there was a complaint ref number but in 10 days it had not been acted on. Also he said “your name is not in the complaint” this was rubbish as when I looked the acknowledgement was addressed to me by name. As if this was an excuse. Lidl obviously do not take food safety seriously. And lack concern for the customer. Cheap food is not the best. With my gastric cancer I could easily have ended up in hospital if I had continued to eat the fish. But no one should be sold rotten fish. To be scuppered by Lidl rotten fish after avoiding covid for 10 months would have been disgraceful.”

Helpful Report

Posted 5 years ago

“I used a sun £10 off £40 spend I was over but because I had a 75p coupon on my card I did not get the £10 off I was told it had gone through to find out when home it had not plus they kept the voucher so will claim it back I rang to complain but was told they could not get through to store which when I left was not busy I find that the customer service can not do anything to help so pointless and I spent well over £50 in total very disappointed! A quarter of the food was for my local food bank as my good deed for Xmas even though I have been on furlough since March and it not great time to be on short wage I want to do somthing good !! One very disappointed person !”

Helpful Report

Posted 5 years ago

“I’m voting with my feet and shopping elsewhere. I have been a loyal customer for decades but since ‘Lidl Plus’ started I have been ‘robbed’ of at least £15 in lost coupons I have earned which would not scan at the tills. Checkout staff tell me “ it’s nothing to do with us, you’ll have to contact Lidl Plus directly yourself ‼️‼️‼️”

Helpful Report

Posted 5 years ago

“The lidl app is a total rip. When you manage to spend over the target amount (£100 or £200) in any monthly period and receive a £2 or £10 coupon you can only redeem it at the next shop. Invariably by the time you get the voucher you have just a matter of days left to go shopping again before it becomes inactive, thereby forcing you into shopping early. This is a cynical, unfriendly and self serving product by Lidl.”

Helpful Report

Posted 5 years ago

“Went to Lidl Mablethorpe, no trolley cleaning station, no hand sanitizer station no one cleaning down the self service tills, empty shelves, only two checkouts working with long queues, staff trying to fill shelves blocking the aisles, no social distancing. Seems like lidl are treating the pandemic as some sort of joke. Will not be shopping there again I will travel the extra miles to Aldi”

Helpful Report

Posted 5 years ago

“The security guard was really rude! Absolutely disgusting!”

Helpful Report

Posted 5 years ago

“Sadly I had an issue with a product (a box with mouldy product in) I contacted Lidl and recieved a standard we'll get back to you. That was a month ago. Calling LIdl simply doesn't work as their phone line says we are experiencing high demand and cuts you off or leaves you hanging on average for 18 minutes at which point I simply hang up. I have now sent three email all of which have been ignored. My advice is don't bother calling Customer Services as they don't give you any. I'm not sure why they bother with the pretence in their adverts of caring about their customers. Once they have your money they have no interest in you. It is sad because they are a good shop. They just don't have any Customer service. Once you accept that its best to find a shop that actually helps its regular customers.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

Lidl UK Reviews