“The Lidl plus rewards scheme is absolute rubbish. My £100 monthly spend wasn’t registered apparently even though I scanned the app each time I shopped. I miss out on my £2 reward voucher which means I will now be shopping elsewhere..... when i queried it then didn’t want to know.
Terrible customer service ☹️”
“Went to ashington branch today at 10am.There was no sanitiser or wipes outside for the trolleys and hands.Went inside and there were plastic baskets all over the place.No sanitiser or wipes there either.Baskets look as if they have never been cleaned since the day they were put in.On your self bake shelves l have actually witnessed people poking the uncovered bread with their fingers .The hygiene is abysmal at this shop,l dont know how they get away with it.l used to shop there a lot ,but no more.”
“Why is it that Lidls never have enough tills open? You never get served quickly!
Today I stood in a queue with a full trolley in front. The CSA waited until she was almost finished with the full trolley before asking for assistance, despite a queue down the aisle. Two customers behind me then got served at the other till before I was served. This is a regular occurrence at the Prestonpans store in East Lothian and quite frankly I think I would rather shop at another local store, even though they have less choice and are a bit more expensive, as this is very frustrating not only for the waiting customers but stressful for the customer being served as they then feel they have to rush. In light of social distancing many customers having to gather at the till should not be happening...it also blocks aisle and makes it difficult for others to pass by and continue with their shopping. I would appreciate if it was a very busy period and all tills were busy but it wasn't and the CSA waited until she had cleared the bulk shop before getting assistance. Are they not allowed to open additional tills unless there are a certain amount of customers waiting (even when there are staff available) or is the system needing to be reviewed and amount of shopping needs to be considered. The CSA should be able to read the situation and get support quicker.”
“New Oscott Store. Filthy floors, shelves and always isles are blocked with stock waiting to be placed on shelves. Empty box rubbish left in isles in front of stock - can not get to shelves Never freshly filled/stocked shelves even at 8am in morning on Fridays or Saturdays the busiest time for weekly shop. Staff don't seem to care. No stock half the time due to the computer type of ordering instead of Manager placing stock order. Trolleys not cleaned. Used to love this store - not any more will be shopping somewhere else in future.”
“The Lidl app is not working to get 20% of overall shopping off.
Just spent over £70 on weekly grocery shop at Lidl Warrington.
Tried to use my Lidl app to get £5 off
The cashier said the server is off
And you can't get your discount off.
So I have contacted the official Lidl customer service number in one of their leaflets, I spent over 40 minutes listening to spam about how good Lidl is on price and customer service. (Well if they would of picked up the phone and spoke to me it would of)!
Yet Lidl have huge poster on the side of the shop saying save 20%.
Enforcing Use the Lidl app.
The Lidl app is off.
So your spending more money to get money off.
And the Lidl app doesn't work.
It's quite a con, it really is.”
“Lidl cambridge, us the worst lidl i have ever visited. So far 3 times i have been and had to unload my shopping on a belt&leave as the queues are so long, the young inexperienced till operator a young girl that all she could say is that i can't hear you to every customer. This time i stood in the queue n complained to a member of staff about a long queues in this covid time. I will never visit cambridge lidl again i rather go to Huntington or st neots despite the fact that i live in cambridge, i kniw at least another 6 house holds who are doing the same. I have been to lidl in Spain, germany all over uk, Brighton & Eastbourne, never seen a lidl managed so badly n till staff so rude, i mean one of the girls. If could rate it 0 i would.”
“Been waiting nearly 4 months now for a some one to get back to me on my compliant ,about my 4in 1 petrol tool . All they say is one of our time is looking into it.Service is rubbish,”
“Went to Lidl Briton Ferry rd yesterday bought some green beans. when I got home I opened them to find them full Of mould and fur. No sell by date on packet anywhere. Had fruit there before and gone off following day. It’s true what they say, but cheap by twice! Won’t be buying my fruit and veg there again.”
“My Husband and myself went to the Lidl store in Leamington Spa yesterday. As we approached the checkout there were 4 operators on, but 2 were closing. There were 2 ladies at the checkout with large trollies full and at the other checkout it was the same-we had 6 items. My husband asked the chap on checkout 2 if he could put ours through as we only had a few things. He pointed out the open checkouts, which he said he knew, but thought the idea was to get in a shop be served and leave asap (this is only the 4th time we have been in a shop since lockdown). He wasn't having any of it and walked off.
We were waiting in a queue having a private conversation about the availability of staff and our checkout operator, Becci, piped up he had to get tills ready for other people to come on at 2pm and that he finished at 4-don't know why we needed to know that. She had no right to comment, but she did. My husband told her he was not concerned about this, was concerned about getting served and getting out of the shop.
Her colleague then came to take over the till and she told her as plain as day 'there's an a******* at the end of the queue'. We obviously made it known we were unhappy with being called that and asked for the manager-Jasper-who had been on the till that wouldn't put our shopping through. When we told him a member of staff called my husband an a******* he said had we of talked to him in a friendly manner previously he would have gone out of his way to deal with it. Nothing to do with it, someone working in a shop should keep that kind of opinion to themselves and not say it in front of the customer. Neither one of them said sorry and Jasper was going out of his way to be obstructive. Manager-really? I have reported this to head office in fairness only yesterday after the incident so we will see what happens!”
“The state of the freezers was unbelievable, looked like someone had thrown a hand grenade in them, boxes and packets in total disarray. Large empty cages in the aisles, forcing customers to squeeze past, no social distancing possible. A very long wait at the checkout, lengthy queues and only two tills open. What's gone wrong Lidl? It used to be a pleasure shopping there but sadly no longer the case.”
“We live in Bristol and all stores pretty good. On holiday in Cromer and can’t believe this store. No limit on numbers of customers it was packed. Only 3 checkouts open any queue was horrendous in each ours had 20 in it which meant customers were having to lean over us to get items on shelves it was horrendous”
“Overcrowded, no customer service.
Won't be using store again , moulding bread after 2 days ,and veg unbeatable if not eaten within couple of day also.
Checkout is so fast , you feel rushed.”
“Had a visit to Lidl Baljaffrey tonight. The moment I walked in I noticed a member of staff sweeping the floor at the fruit section.
I headed straight for the margarine section at the diagonal rear of the store. As I was ready to choose which margarine to get I became aware of the same member of staff bumping my feet with her brush. At this I stood back and let her get by.
The next thing she was hitting my feet with the brush from the other side. I told her “the word is usually excuse me”.
At this point she takes umbrage to my comment and threatens to bar me for my attitude.
I asked what her issue was and she admitted she was suffering from anxiety and the store was closing. Effectively this woman was harassing me so she could shut the shop and go home.
I ask for the store Manager only to be told “it’s me”.
I was asked to remove my mask so she could identify me and she shouted at me that I was now barred. She demanded the return of the tub of margarine I had in my hand which I duly did.
She escorted me toward the door but before we got there I was able to ask a young male member of staff if there was someone in a more senior position in the store to which he replied “no, it’s her”.
As I headed to the door I attempted to get a photo of her as she had refused to give her name so I could attach it to my complaint. Unfortunately the camera failed.
She shouted to me that there was CCTV evidence to back up her claim that I was abusive to her.
Honestly I have never seen such a display from a store member of staff in my 53 years.
I have the name of the Area Manager and as soon as I can identify this person I will put in my complaint.
I have no wish for anyone to lose their job but seriously this woman needs educated in customer service.
If this is how a Lidl Manager speaks to a customer I can only feel sorry for any staff who have to share a shift with her.
This person is a bully and is putting the great reputation of Lidl in Bearsden at risk.”
“Fruit bad staff not trained to talk to people after reading reviews on line I see I'm not alone no refund the power of Facebook and the Web will be the fall of the chain group”
“I went into the greyhound estate Southend-on-Sea branch this evening at just after 9 pm. There were no wipes in the dispenser bucket Outside the store to take in with me to clean a basket. I immediately told a member of staff expecting her to deal with it and get the empty container replaced. Her answer was that she would get someone to do it in a minute. I left the store at around 9.30 and looked to see if it had been done. Surprise surprise NO, the empty container was still there. NICE TO SEE LIDL ARE TAKING THE SAFETY OF THEIR CUSTOMERS SERIOUSLY, NOT!!!
Given the current situation I find this absolutely APPALLING.
I won’t be shopping there again anytime in the near future.”
“I've visited lidl in Chester twice in the last two weeks, there was nobody on the door limiting how many people go in store, no hand sanitiser. They should definitely have hand sanitiser for people to use.i love the shop and the staff are very nice but needs to be run a little better.”
“Went to Lidl on a Thursday afternoon to do my weekly shopping. Noticed some fruit + veg on shelf was turning brown already, so avoided these items. However, we did buy a few fruit and veg items that looked better, but by Sunday lunchtime the veg was rotten! When the potatoes were taken out of the bag, fingers went straight through them and the smell was vile 🤮🤮 These went straight in the bin along with some green beans which we had bought which had already gone brown. We also bought a pineapple which was supposed to be for our dessert on Sunday, but surprise surprise, when we cut into it the pineapple was also brown and gone off!! Disgusting quality of food from Lidl. Also noticed there was a microwavable burger which was 4 days out of date!! Lidl need to get their act together! Feel like I might as well have thrown my money out into the street!!”
“I visited Lidl at Baljaffray precinct Bearsden Glasgow on Friday 19 th June Around 11 am .
I was horrified at just how filthy their trolley’s were. On cleaning my trolley with the provided spray sanitizer I could not believe just how filthy the trolley handle was . There were dead leaves In the trolley. I spent ages cleaning it. The hand sanitizer had some in it but very little and I could not get the pump to work. They had no staff member at the door checking how many customers went in. They had a sign telling you customers have to report when the hand sanitizer and spray were empty. Really is this our job? I was appalled at how bad this was. Surly your company should take some responsibility . Every other supermarket does. I have never shopped in a store this bad especially when we all want to feel safe and clean during this coronavirus outbreak. On reaching the checkout. I reported my experience to a member of staff. He didn’t say much but he clearly did report it to a manager as when I put my shopping in my car and returned the trolley I was met by a member of your staff who I assumed was the manager. He asked if I was the person who complained and I said I was. Before I could say anything he picked up the spray sprayed the handle of the trolley I was holding and said plenty of sanitizer in here. I said I didn’t say there wasn’t. I said I could not get the hand sanitizer to work and it was nearly empty. He said. Customer’s steal them. I told him my main issue was just how filthy the trolley was with muck not to even mention germs. I asked do you ever hose these trolley’s down? His reply was , not there jobs to make sure trolley’s clean it’s the customers job to clean the trolley’s. I decided I wasn’t going to try and explain anything to this rude man . I said I would write a review and I left. This is my nearest supermarket. I will never shop here again. This will be the very place I feel I would be most likely to pick up germs and possibly the virus due to lack of cleanliness and lack of interest from the manager. I dread to think how the back shop looks and the hygiene in the places we can’t see. Or maybe I should just come with a bucket and mop and mop the floor after I clean the filthy trolley’s. As the cleanliness seems to be down to the customer According to this rude manager .Very bad show Lidl Baljaffray. Maybe your manager should be given some training on how to communicate with customers. Like actually asking what there complaint is ? before going on the defence.He clearly has no idea.”
