Name: Lidl UK
Rating: 2.58

“Overcrowded, no customer service. Won't be using store again , moulding bread after 2 days ,and veg unbeatable if not eaten within couple of day also. Checkout is so fast , you feel rushed.”

Helpful Report

Posted 4 years ago

“Had a visit to Lidl Baljaffrey tonight. The moment I walked in I noticed a member of staff sweeping the floor at the fruit section. I headed straight for the margarine section at the diagonal rear of the store. As I was ready to choose which margarine to get I became aware of the same member of staff bumping my feet with her brush. At this I stood back and let her get by. The next thing she was hitting my feet with the brush from the other side. I told her “the word is usually excuse me”. At this point she takes umbrage to my comment and threatens to bar me for my attitude. I asked what her issue was and she admitted she was suffering from anxiety and the store was closing. Effectively this woman was harassing me so she could shut the shop and go home. I ask for the store Manager only to be told “it’s me”. I was asked to remove my mask so she could identify me and she shouted at me that I was now barred. She demanded the return of the tub of margarine I had in my hand which I duly did. She escorted me toward the door but before we got there I was able to ask a young male member of staff if there was someone in a more senior position in the store to which he replied “no, it’s her”. As I headed to the door I attempted to get a photo of her as she had refused to give her name so I could attach it to my complaint. Unfortunately the camera failed. She shouted to me that there was CCTV evidence to back up her claim that I was abusive to her. Honestly I have never seen such a display from a store member of staff in my 53 years. I have the name of the Area Manager and as soon as I can identify this person I will put in my complaint. I have no wish for anyone to lose their job but seriously this woman needs educated in customer service. If this is how a Lidl Manager speaks to a customer I can only feel sorry for any staff who have to share a shift with her. This person is a bully and is putting the great reputation of Lidl in Bearsden at risk.”

Helpful Report

Posted 5 years ago

“Fruit bad staff not trained to talk to people after reading reviews on line I see I'm not alone no refund the power of Facebook and the Web will be the fall of the chain group”

Helpful Report

Posted 5 years ago

“I went into the greyhound estate Southend-on-Sea branch this evening at just after 9 pm. There were no wipes in the dispenser bucket Outside the store to take in with me to clean a basket. I immediately told a member of staff expecting her to deal with it and get the empty container replaced. Her answer was that she would get someone to do it in a minute. I left the store at around 9.30 and looked to see if it had been done. Surprise surprise NO, the empty container was still there. NICE TO SEE LIDL ARE TAKING THE SAFETY OF THEIR CUSTOMERS SERIOUSLY, NOT!!! Given the current situation I find this absolutely APPALLING. I won’t be shopping there again anytime in the near future.”

Helpful Report

Posted 5 years ago

“I've visited lidl in Chester twice in the last two weeks, there was nobody on the door limiting how many people go in store, no hand sanitiser. They should definitely have hand sanitiser for people to use.i love the shop and the staff are very nice but needs to be run a little better.”

Helpful Report

Posted 5 years ago

“Went to Lidl on a Thursday afternoon to do my weekly shopping. Noticed some fruit + veg on shelf was turning brown already, so avoided these items. However, we did buy a few fruit and veg items that looked better, but by Sunday lunchtime the veg was rotten! When the potatoes were taken out of the bag, fingers went straight through them and the smell was vile 🤮🤮 These went straight in the bin along with some green beans which we had bought which had already gone brown. We also bought a pineapple which was supposed to be for our dessert on Sunday, but surprise surprise, when we cut into it the pineapple was also brown and gone off!! Disgusting quality of food from Lidl. Also noticed there was a microwavable burger which was 4 days out of date!! Lidl need to get their act together! Feel like I might as well have thrown my money out into the street!!”

Helpful Report

Posted 5 years ago

“I visited Lidl at Baljaffray precinct Bearsden Glasgow on Friday 19 th June Around 11 am . I was horrified at just how filthy their trolley’s were. On cleaning my trolley with the provided spray sanitizer I could not believe just how filthy the trolley handle was . There were dead leaves In the trolley. I spent ages cleaning it. The hand sanitizer had some in it but very little and I could not get the pump to work. They had no staff member at the door checking how many customers went in. They had a sign telling you customers have to report when the hand sanitizer and spray were empty. Really is this our job? I was appalled at how bad this was. Surly your company should take some responsibility . Every other supermarket does. I have never shopped in a store this bad especially when we all want to feel safe and clean during this coronavirus outbreak. On reaching the checkout. I reported my experience to a member of staff. He didn’t say much but he clearly did report it to a manager as when I put my shopping in my car and returned the trolley I was met by a member of your staff who I assumed was the manager. He asked if I was the person who complained and I said I was. Before I could say anything he picked up the spray sprayed the handle of the trolley I was holding and said plenty of sanitizer in here. I said I didn’t say there wasn’t. I said I could not get the hand sanitizer to work and it was nearly empty. He said. Customer’s steal them. I told him my main issue was just how filthy the trolley was with muck not to even mention germs. I asked do you ever hose these trolley’s down? His reply was , not there jobs to make sure trolley’s clean it’s the customers job to clean the trolley’s. I decided I wasn’t going to try and explain anything to this rude man . I said I would write a review and I left. This is my nearest supermarket. I will never shop here again. This will be the very place I feel I would be most likely to pick up germs and possibly the virus due to lack of cleanliness and lack of interest from the manager. I dread to think how the back shop looks and the hygiene in the places we can’t see. Or maybe I should just come with a bucket and mop and mop the floor after I clean the filthy trolley’s. As the cleanliness seems to be down to the customer According to this rude manager .Very bad show Lidl Baljaffray. Maybe your manager should be given some training on how to communicate with customers. Like actually asking what there complaint is ? before going on the defence.He clearly has no idea.”

Helpful Report

Posted 5 years ago

“How greedy can a company be charging for water melons by weight! greed, greed greed, its difficult enough to find a ripe melon how awful of lidle”

Helpful Report

Posted 5 years ago

“COMPLAINT ABOUT LIDL'S 'PC' ANTI-MALE / ANTI-'WHITE' COMPLAINTS PROTOCOL / POLICY -- THE 'IT'S ANYTHING ANYBODY SAYS IT IS' IDIOTIC MALICIOUS NONSENSE. Lidl (LIDL GB) has been stonewalling my complaint since I sent it on April 19. I had been admonished by a store manager, who had summoned me to his office after (on my previous visit to the store) a till worker had made a transparently empty, indeed inadmissible obviously groundless complaint (nonsensical, or frivolous, or malicious) against me. I had what was agreed to have been a friendly brief chat with a (fellow ‘white’) till worker, to whom I expressed sympathy with workers being exposed to COVID-19, mentioning I possessed risk factors and that ethnic minorities also were now found to be at risk. This the till worker, behind my back, later deemed ‘racist’! My behaviour had been in all respects impeccable. The till worker apparently is either some sort of extreme-political nut, had either willfully or somehow inadvertently misinterpreted, or was himself anti-male ‘sexist’ and/or ageist, and/or ‘racist -- either anti-’white’, or possibly anti-ethnic minority -- as I have an unusually dark skin for a local ‘white’. The manager voiced the usual ‘it’s anything anyone says it is’ baloney (the so-called ‘Macpherson’ principle re discrimination / harassment), which is not subject to any test of reasonableness by definition: any defence can be rebuffed as ‘case proved’ from the very outset, and if not upheld the complainant could cite that the complaint had been facilitated or actively encouraged by company policy under false pretenses. So I challenged Lidl GB Head Office on the basis of its complaints policy. They repeatedly refused to divulge what it is, nor how they dealt with my complaint, and deem the case closed. It is not. Lidl owes me an apology and an explanation -- and an undertaking to review policy and get rid of any adherence to ‘Macpherson’. Going straight to chastisement before asking my side is fundamentally against any sort of due process in any processing of complaints. The very basis of law is establishing facts and then applying some standard of proof. I contend Lidl’s policy re complaints would not withstand legal challenge. Furthermore, given the basis of ‘Macpherson’ in ‘identity politics’ (/‘PC’) in political Left backlash against ordinary people, specifically ‘the workers’, deemed male, ‘white’ and heterosexual (pique for us all not buying Marxist bull), then Lidl’s behaviour is itself directly ‘sexist’ and ‘racist’ towards me. I have received several recorded-delivery stonewalling replies but still no answer. I will persist.”

Helpful Report

Posted 5 years ago

“If your shop is going to have promotion items to get people to shop there then at least have more than 1 of that item delivered to your store. I waited for an hour for the shop to open knowing that there may not be many of the item I wanted, but 1 in store was a joke.”

Helpful Report

Posted 5 years ago

“absolute useless staff thought the women staff would have a bit more consideration just been told i can only visit the store once per day but have been in store in past month 3 times a day on occasions total rubbish they make the rules up as to suit themselves as like the company i used to work for also more importantly abused a disabled young lady as i hear not on at all way out of order total disgrace need to go back down to foljambe road also i know this virus is bad but these set of clowns are taking this too far good riddance lidl without being too funny its like trying to get into a nightclub and the so called bouncers on the door are just been plain stupid and arrogant as per usual hope they get new management soon absolutely useless staff they all want sacking staff at this store needing taking down a peg or two would urge other shoppers not to shop here just something else to add found out they lie too they said i jumped the queue but there was nobody in the queue when i got to the door the power has gone to their heads and not in a good way very bad store this is a review for the Chatsworth Road Chesterfield store”

Helpful Report

Posted 5 years ago

“absolute useless staff thought the women staff would have a bit more consideration just been told i can only visit the store once per day but have been in store in past month 3 times a day on occasions total rubbish they make the rules up as to suit themselves as like the company i used to work for also more importantly abused a disabled young lady as i hear not on at all way out of order total disgrace need to go back down to foljambe road also i know this virus is bad but these set of clowns are taking this too far good riddance lidl without being too funny its like trying to get into a nightclub and the so called bouncers on the door are just been plain stupid and arrogant as per usual hope they get new management soon absolutely useless staff they all want sacking staff at this store needing taking down a peg or two would urge other shoppers not to shop here just something else to add found out they lie too they said i jumped the queue but there was nobody in the queue when i got to the door the power has gone to their heads and not in a good way very bad store this is a review for the Chatsworth Road Chesterfield store”

Helpful Report

Posted 5 years ago

“Possible Sick Employee at Alness Scotland Lidl Store 02/6/20 I was in your Alness Branch store: Dalmore Rd, Alness IV17 0UY between 08:45 and perhaps 09:00 this morning 2/6/20. One of the employees, a thin brunette woman with long light brown hair in a bunch at the back of her head,mid thirties to early forties (?) walked from the till, part way down the frozen food isle, sneezing several times directly into her hand then proceeded to go to a large freezer case and unload items into the freezer section!!! Someone called from the till indicating they were ready to check out, she turned and went to check the person out at the till, NEVER EVER washing her hands, not using any sort of gel, she didn't have on gloves, which I know isn't mandatory, but this is the very reason covid 19 is running rampant! The employee needs to be tested, educated, and perhaps let go, it totally unacceptable behaviour in this day and age! I left my shopping and went elsewhere. Appalling, totally appalling. Shame on her for taking the health of others into her own hands literally, if she acts this way during a pandemic, I shudder to think how she behaves when there isn't a killer virus on the loose!”

Helpful Report

Posted 5 years ago

“There is much to say about lidl, and definitely the costumer service is one of the most problematic, (constant issues). I don't remember the exact day, but I know was wen they recall un item, humus, the recall was about a potential bacterial (salmonella) if I recall writh. I bought the item about 3 days earlier, as I'm going to the fridge shelf, I realaize the the item I bought was recall, unfortunately I eat the humus the night before, and I wasn't feeling well, as wen I got up I have a very apset stomach included (diorrea) so I aprotch some from lidl and ask to have more information about the recall as I wasn't feeling well, the lidl worker, replay to me maybe you got something else! I was really upset,and I tall her that was rude to dissent a costumer problem, so I asked her to call the manager, so this individual came to speak with me, this guys was even dissent of my issues, I said I'm not feeling well since yesterday, as I eat the recall humus, he's replay was I can help you ser, there is a number that you can call on the recall paper, just to let you know that the so called recall paper at the shelf was 14cmx18cm I'm not exactly sure the size but was small, small inuff to pass by and not see it, anyway, then i was try to tell him that's u should track people, as many payments are made with bank cards, I became abrupt with me, telling me that there was only one case off salmonellabut they still recall the item, and himself and his family have eaten the humus and nobody has been ill, he's such a lier, as a main manager he new about the recall a lot earlier, so if I true he is put his family at risk I don't believe that, was not compassion or understanding any emotion, I been a loyal customer for 20 years but now I'm becoming unhappy, experience in lidl orrible at well street lidl Hackney.”

Helpful Report

Posted 5 years ago

“When you decide to purchase tools from Lidl ignore the 3 year warranty promise. By all means buy them but be prepared for the statutory 12 months warranty. Lidl will put you in telephone contact with the manufactures agent who you will find unhelpful and on the edge of rude. By the time three years comes around the product is likely to be discontinued and that’s the end of the conversation. When I pressed for a better conclusion I was told to have a nice day and the phone abruptly put down. Lidl’s own customer service dept will read part of what you communicate and their bit part reply would fail a junior school test. Lidl’s in-house training to the customer service team seems to be to frustrate the customer to the point where they just give up and go away. I wonder if this will be a successful long term strategy”

Helpful Report

Posted 5 years ago

“Please beware when you buying tools from lidl. It's good thing when warranty still valid. But after it expire they (Lidl )and third part company they work with don't whant to help you . Simply I bought table saw and after 3years 4 months its broke down after hardly using. So I I trying to get lidl and they partner Grizzly, who actually supply tools for them to help me to buy a part I need. NO CHANCE. only they could say its SORRY. So scrap tools and more important services bad as well.”

Helpful Report

Posted 5 years ago

“New Lidl South Road Twickenham. No control at all with social distancing. Too many people in store. Plus staff with new stock in the middle off already cramped pack isles. Staff are rude and don't care, work at local hosp and few of us have complained. But I suppose taking money is more important. If your Whitton branch can do it surely new branch that opened during Covid should be up to speed. Shame because I was going to use this more than popping into Tesco. Unsafe horrible”

Helpful Report

Posted 5 years ago

“BEWARE OF LIDL.. I returned some goods together with receipt was treated as a shoplifter..they confiscated my property would NOT listen to me and called police...customer service ...zero...zero not help whatsoever.. in fact even more rude...and now am treated like a criminal..appalling”

Helpful Report

Posted 5 years ago

“NO PPE at this time of covid-19:trolleys weren't being sanitised like other supermarkets:no masks worn by staff or gloves:there are screens in place & 1 out 1 in policy:only limited customers in store at a time:but what's the point of that if store trolleys not cleaned: In Ely:cowbridge rd store:bought potatoes they were rotten and black inside:had to bin 2 bags”

Helpful Report

Posted 5 years ago

“Last Wednesday I visited Lidl at Harold Wood. I purchased a beef roasting joint costing £8.69. On preparing lunch Sunday for three, the joint looked really nice when cooked. However, on trying to eat the beef it was inedible, it was like chewing shoe leather and we all said the same. Lidl' sell this as a roasting joint but it comes from the rump and has much sinu. Why don't Lid'l sell better roasting beef like Topside and not Top Rump. Had to throw away a plate of beef left over.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

Lidl UK Reviews