“When you decide to purchase tools from Lidl ignore the 3 year warranty promise. By all means buy them but be prepared for the statutory 12 months warranty.
Lidl will put you in telephone contact with the manufactures agent who you will find unhelpful and on the edge of rude. By the time three years comes around the product is likely to be discontinued and that’s the end of the conversation. When I pressed for a better conclusion I was told to have a nice day and the phone abruptly put down.
Lidl’s own customer service dept will read part of what you communicate and their bit part reply would fail a junior school test.
Lidl’s in-house training to the customer service team seems to be to frustrate the customer to the point where they just give up and go away.
I wonder if this will be a successful long term strategy”
“Please beware when you buying tools from lidl. It's good thing when warranty still valid. But after it expire they (Lidl )and third part company they work with don't whant to help you .
Simply I bought table saw and after 3years 4 months its broke down after hardly using.
So I I trying to get lidl and they partner Grizzly, who actually supply tools for them to help me to buy a part I need. NO CHANCE. only they could say its SORRY.
So scrap tools and more important services bad as well.”
“New Lidl South Road Twickenham. No control at all with social distancing. Too many people in store. Plus staff with new stock in the middle off already cramped pack isles. Staff are rude and don't care, work at local hosp and few of us have complained. But I suppose taking money is more important. If your Whitton branch can do it surely new branch that opened during Covid should be up to speed. Shame because I was going to use this more than popping into Tesco. Unsafe horrible”
“BEWARE OF LIDL.. I returned some goods together with receipt was treated as a shoplifter..they confiscated my property would NOT listen to me and called police...customer service ...zero...zero not help whatsoever.. in fact even more rude...and now am treated like a criminal..appalling”
“NO PPE at this time of covid-19:trolleys weren't being sanitised like other supermarkets:no masks worn by staff or gloves:there are screens in place & 1 out 1 in policy:only limited customers in store at a time:but what's the point of that if store trolleys not cleaned: In Ely:cowbridge rd store:bought potatoes they were rotten and black inside:had to bin 2 bags”
“Last Wednesday I visited Lidl at Harold Wood. I purchased a beef roasting joint costing £8.69. On preparing lunch Sunday for three, the joint looked really nice when cooked. However, on trying to eat the beef it was inedible, it was like chewing shoe leather and we all said the same.
Lidl' sell this as a roasting joint but it comes from the rump and has much sinu. Why don't Lid'l sell better roasting beef like Topside and not Top Rump. Had to throw away a plate of beef left over.”
“Visited the Lidl Store in Harold Hill yesterday. Distancing measures were in place before you entered the store but my main complaint is that they are allowing too many people inside to shop and the isles are not large enough to avoid other people. It would be better to let in say 6 people at any one time as they will move around quicker abd let more in when others leave. It was very uncomfortable shopping with too many in the Store. Lidl should take the distancing more seriously in this Store!
Also the sanitising dispenser was not working properly.”
“Very stupid rules when you go shopping in lidl and Aldi with your wife not let you in one person at the time but in Asda Tesco and other supermarket you can go with many people you want is that from the government of they're own stupid rules well you live together with your wife does it matter ???”
“I just been to lidl Acre line, Brixton around 4pm on Friday 3 April, I'am tear. At this time we are all under stress at the self check out till the till stop scanning? I call for assistance, Assistant came and taught he was good time to insult me. I just asked if he could help so I can carry on scan, He came already opset, He came right next to me, I move away to let him sort the till suddenly out of the blue the Assistant start shouting saying get out of the store you are*** I am not going to repeat the insulting words he said, I was in chock to hear this even the people on the other tills were chocked and rebuked him.
Like that was not enough the Assistant took my shopping bag as it was still in the till and almost threw at me as I was there standing in chock.
I will never again shop in Lidl ever again, Lidl is the place where the staff think is Ok to abuse Customers. Never again.”
“Went to pick in Taunton arrived around 10am no one waiting by the door I parked in a disabled bay no cones in the way I have health issues hence disabled bay is needed a member of staff came out said you can't park there I asked if it's possible to Park in mother and toddler bay as it's wider and near the door he said no park at the other end of the car park ovously disabled people are not needed there I said I'll use another store and left I haven't gone back.
If the store manager looked at his planed Kew he'd see it was inadequate, you face the door's entrance to The right exit to the left, disabled Bay's to the left mother and toddler Bay's to the right, it would make coming sense to have entrance Kew on the right, to keep the exit on the left clear, it would also allow us disabled to park and be able to get food .
I have trouble walking and standing for any length of time, hence need wide bay to open door to allow me to exit, it's close to the entrance needed as can't walk far, you should teach your staff in the are of understanding the health and safety on entering and exiting the store, also it might make us the disabled feel less unwanted in your stores. At least Asda and Tesco's let me Park in the Bay's allocated for the disabled customer's.”
“Bought a Parkside Greenhouse £39.99. Waited until the winds died down for 6 weeks. Managed to follow the basic instructions and assembled it. Within 2 days a puff of wind blew it over and it is in bits again on the floor. The securing pegs and string totally inadequate. Very disappointed with this product. Complete waste of money. It would be more secure with matchsticks.”
“Have never been treated so badly from a member of staff at a brand new Lidl, who shockingly turned out to be the manager. In these times when we should be kind to one another more than ever, this particular individual should be ashamed of themselves.”
“Yesterday Lidl sensibly limiting customers in, and then only essential workers from 7.30am with ID. That's a good idea, but the manager let in her friends who I know are unemployed, they then went onto load up their trollies.
I can't see anything on website about new shopping hours, it's needs to be published, and then customers can challenge staff who are abuxing it.”
“What do you mean what went wrong, well your brand of Newgate Soups are now watered down & are tasteless, it's a shame was a good product until a week ago, second tin I opened of Carrot & Coriander but again it was like water not like the ones before. You have made a nice product into a rubbish one.”
“Why have your Newgate doors been watered down the are now tasteless. You haven't lowered the price in fact the prices have gone up. Your range of Newgate soup is now rubbish, low quality & tasteless.
Opened a tin of Carrot & Coriander soup last night it was like eating brown water discussing taste.
Well you ruined a nice range of soups. Better look for a new brand.”
“On the 22nd January I bought a 180g pack of cold water prawns from Lidl and it only contained 159g of prawns . Tweets and emails to customer services and a request from them for my email address, which I supplied remain unanswered.
I also contacted customer services by telephone on 27th February and was assured that I would receive a response within 10 days. I did not.
I purchased another pack this week and that only had 163grams of prawns.
I rang again today and was assured I would receive a response by the end of today. I am not surprised that I didn't.
No contact, other than requesting my email address, from them in 7 weeks.”
“On the 22nd January I bought a 180g pack of cold water prawns from Lidl and it only contained 159g of prawns . Tweets and emails to customer services and a request from them for my email address, which I supplied remain unanswered.
I also contacted customer services by telephone on 27th February and was assured that I would receive a response within 10 days. I did not.
I purchased another pack this week and that only had 163grams of prawns.
I rang again today and was assured I would receive a response by the end of today. I am not surprised that I didn't.
No contact, other than requesting my email address, from them in 7 weeks.”
“Kireen manager in grosshill swindon he has no respect to customers asking for to pay for 1 pistecio price of full pack I paid for it he started argument besides this there was so many pistecio on the floor manager is not bothered about that at all.”
“Lidl currently building their new HQ in Tolworth/Surbiton road works causing mayhem & chaos to locals.Not a good impression, already a nightmare neighbour.There are no Lidl or Aldi stores in the area.Aldi you would be more than welcome.”
