Name: Lidl UK
Rating: 2.59

“BEWARE OF LIDL.. I returned some goods together with receipt was treated as a shoplifter..they confiscated my property would NOT listen to me and called police...customer service ...zero...zero not help whatsoever.. in fact even more rude...and now am treated like a criminal..appalling”

Helpful Report

Posted 5 years ago

“NO PPE at this time of covid-19:trolleys weren't being sanitised like other supermarkets:no masks worn by staff or gloves:there are screens in place & 1 out 1 in policy:only limited customers in store at a time:but what's the point of that if store trolleys not cleaned: In Ely:cowbridge rd store:bought potatoes they were rotten and black inside:had to bin 2 bags”

Helpful Report

Posted 5 years ago

“Last Wednesday I visited Lidl at Harold Wood. I purchased a beef roasting joint costing £8.69. On preparing lunch Sunday for three, the joint looked really nice when cooked. However, on trying to eat the beef it was inedible, it was like chewing shoe leather and we all said the same. Lidl' sell this as a roasting joint but it comes from the rump and has much sinu. Why don't Lid'l sell better roasting beef like Topside and not Top Rump. Had to throw away a plate of beef left over.”

Helpful Report

Posted 5 years ago

“Visited the Lidl Store in Harold Hill yesterday. Distancing measures were in place before you entered the store but my main complaint is that they are allowing too many people inside to shop and the isles are not large enough to avoid other people. It would be better to let in say 6 people at any one time as they will move around quicker abd let more in when others leave. It was very uncomfortable shopping with too many in the Store. Lidl should take the distancing more seriously in this Store! Also the sanitising dispenser was not working properly.”

Helpful Report

Posted 5 years ago

“Very stupid rules when you go shopping in lidl and Aldi with your wife not let you in one person at the time but in Asda Tesco and other supermarket you can go with many people you want is that from the government of they're own stupid rules well you live together with your wife does it matter ???”

Helpful Report

Posted 5 years ago

“I just been to lidl Acre line, Brixton around 4pm on Friday 3 April, I'am tear. At this time we are all under stress at the self check out till the till stop scanning? I call for assistance, Assistant came and taught he was good time to insult me. I just asked if he could help so I can carry on scan, He came already opset, He came right next to me, I move away to let him sort the till suddenly out of the blue the Assistant start shouting saying get out of the store you are*** I am not going to repeat the insulting words he said, I was in chock to hear this even the people on the other tills were chocked and rebuked him. Like that was not enough the Assistant took my shopping bag as it was still in the till and almost threw at me as I was there standing in chock. I will never again shop in Lidl ever again, Lidl is the place where the staff think is Ok to abuse Customers. Never again.”

Helpful Report

Posted 5 years ago

“Went to pick in Taunton arrived around 10am no one waiting by the door I parked in a disabled bay no cones in the way I have health issues hence disabled bay is needed a member of staff came out said you can't park there I asked if it's possible to Park in mother and toddler bay as it's wider and near the door he said no park at the other end of the car park ovously disabled people are not needed there I said I'll use another store and left I haven't gone back. If the store manager looked at his planed Kew he'd see it was inadequate, you face the door's entrance to The right exit to the left, disabled Bay's to the left mother and toddler Bay's to the right, it would make coming sense to have entrance Kew on the right, to keep the exit on the left clear, it would also allow us disabled to park and be able to get food . I have trouble walking and standing for any length of time, hence need wide bay to open door to allow me to exit, it's close to the entrance needed as can't walk far, you should teach your staff in the are of understanding the health and safety on entering and exiting the store, also it might make us the disabled feel less unwanted in your stores. At least Asda and Tesco's let me Park in the Bay's allocated for the disabled customer's.”

Helpful Report

Posted 5 years ago

“Bought a Parkside Greenhouse £39.99. Waited until the winds died down for 6 weeks. Managed to follow the basic instructions and assembled it. Within 2 days a puff of wind blew it over and it is in bits again on the floor. The securing pegs and string totally inadequate. Very disappointed with this product. Complete waste of money. It would be more secure with matchsticks.”

Helpful Report

Posted 5 years ago

“Have never been treated so badly from a member of staff at a brand new Lidl, who shockingly turned out to be the manager. In these times when we should be kind to one another more than ever, this particular individual should be ashamed of themselves.”

Helpful Report

Posted 5 years ago

“Yesterday Lidl sensibly limiting customers in, and then only essential workers from 7.30am with ID. That's a good idea, but the manager let in her friends who I know are unemployed, they then went onto load up their trollies. I can't see anything on website about new shopping hours, it's needs to be published, and then customers can challenge staff who are abuxing it.”

Helpful Report

Posted 5 years ago

“Worst type of customers service at lidl sydenham. Some train into how to people can come to the shop and not living at the same address needed.”

Helpful Report

Posted 5 years ago

“What do you mean what went wrong, well your brand of Newgate Soups are now watered down & are tasteless, it's a shame was a good product until a week ago, second tin I opened of Carrot & Coriander but again it was like water not like the ones before. You have made a nice product into a rubbish one.”

Helpful Report

Posted 5 years ago

“Why have your Newgate doors been watered down the are now tasteless. You haven't lowered the price in fact the prices have gone up. Your range of Newgate soup is now rubbish, low quality & tasteless. Opened a tin of Carrot & Coriander soup last night it was like eating brown water discussing taste. Well you ruined a nice range of soups. Better look for a new brand.”

Helpful Report

Posted 5 years ago

“On the 22nd January I bought a 180g pack of cold water prawns from Lidl and it only contained 159g of prawns . Tweets and emails to customer services and a request from them for my email address, which I supplied remain unanswered. I also contacted customer services by telephone on 27th February and was assured that I would receive a response within 10 days. I did not. I purchased another pack this week and that only had 163grams of prawns. I rang again today and was assured I would receive a response by the end of today. I am not surprised that I didn't. No contact, other than requesting my email address, from them in 7 weeks.”

Helpful Report

Posted 5 years ago

“On the 22nd January I bought a 180g pack of cold water prawns from Lidl and it only contained 159g of prawns . Tweets and emails to customer services and a request from them for my email address, which I supplied remain unanswered. I also contacted customer services by telephone on 27th February and was assured that I would receive a response within 10 days. I did not. I purchased another pack this week and that only had 163grams of prawns. I rang again today and was assured I would receive a response by the end of today. I am not surprised that I didn't. No contact, other than requesting my email address, from them in 7 weeks.”

Helpful Report

Posted 5 years ago

“Kireen manager in grosshill swindon he has no respect to customers asking for to pay for 1 pistecio price of full pack I paid for it he started argument besides this there was so many pistecio on the floor manager is not bothered about that at all.”

Helpful Report

Posted 5 years ago

“Lidl currently building their new HQ in Tolworth/Surbiton road works causing mayhem & chaos to locals.Not a good impression, already a nightmare neighbour.There are no Lidl or Aldi stores in the area.Aldi you would be more than welcome.”

Helpful Report

Posted 5 years ago

“The car park is not safe. I had a puncture in a tyre when leaving because it was so dirty. Then I over stayed waiting for someone to fix the tyre. When I received the parking notice I went to complain, Poor customer service I got mixed messages from members of staff, from one side it was possible to canceI the ticket from another side I was told is not possible I have to contact the parking company directly. Then I asked to see the manager. I was told to wait for the manager who was in a "meeting " in a lidl backroom??? For 40 mins, I waited for an hour but he never came and the body language of members of staff showed they were lying there was something fishy. "No help". Anyway just be aware what to expect when you drive to shop in ldl. Customer service 👎👎👎”

Helpful Report

Posted 5 years ago

“I purchased a turkey at lidl with a sell by date of 26th dec. When i went to cook it it was rancid and slimy. No xmas dinner for my family this year . Thank you lidl. They refunded my money and customer services were apologetic and promised to send me some vouchers as my day was ruined ! A month later and they have duly arrived. 15 pounds was all my distress was worth to them. Needless to say i will not be shopping there anytime soon”

Helpful Report

Posted 5 years ago

“My mother purchased a stand alone oven a few years ago. By chance on moving it we discovered that it had burnt a huge hole in the wooden work surface. It could have set the house in fire. Lidl’s response is that they do not know what happened, apparently it should not be placed on the standard wooden surfaces you buy at bbq although the instructions do not say so, and they will do nothing to compensate or warn users. Please beware of the silver crest oven. I am reporting the matter to trading standards. This is a fire waiting to happen.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

Lidl UK Reviews