Lidl UK Reviews

Name: Lidl UK
Rating: 2.58

2.6 Rating 672 Reviews

37 %

of reviewers recommend Lidl UK

Company Reviews

Questions

Metrics

2.6

Based on 672 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

Visit Website

Write Your review

Tell us how Lidl UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The store is a disgrace!! Keep away by any means!!! They not even openly don't care once so ever about the customers, they openly spit in your face!! They have subcontracted out the car park to a company, who have done everything in they power, to extract extortionate sums of money from customers, who are unaware of the arrangement. On the top of that, they don't even know whats a meaning of customer service is!! Absolutely terrible store and a company overall. 1* rating is much to high, as they deserve -5* AWOID BY ANY MEANS!!!”

Helpful Report

Posted 5 years ago

“I visited the new Lidl in Witham Essex today. I emptied my small trolley and moved level with the assistant. She asked if I’d got anything else in my trolley. I looked at her quizzically as I didn’t understand what she meant. It then ‘clicked’ - she was asking if I’d got anything left in my trolley which I was hiding under my carrier bags (I actually didn’t put the bags in the trolley until it was empty!) I told the young lady that I was insulted to be accused of stealing. She was very apologetic and said she had to do it ! I felt embarrassed and humiliated. I asked to speak to a manager. He told me that some people were walking out of the shop without paying for items - I responded by telling him that I didn’t steal, and it was disgraceful! I don’t know of any other supermarket which carries out this humiliating practice. Suffice it to say, I will never visit Lidl again! Having spoken to family, friends and work colleagues about the incident, they too will not be visiting Lidl!”

Helpful Report

Posted 5 years ago

“Good afternoon OnSaturday 23rd November 2019 ,I visited the new Lidl in Harrow and I had a unpleasant experience eg- health and safety was far from right there was only one fire exit and there not enough cash tills people where getting frustrated and having arguments. too many people where entering the premises when there was no room and the security didn’t look professional.I have left this review to inform you about my experience thank you”

Helpful Report

Posted 5 years ago

“The Isle was blocked, and a female worker then blocked it even more, with a trolley, type, not cage, unloading more, items by not even Allowing people to get past so I said to my children I'm going to have to do a detour to get over to the other side, as it was heavily blocked, the lady heard this and said out loud, when I moved away, people of today are so rude, I did not here her I was told by my partner the lady didn't realise she was with me, i then saw the Lady in a different aisle, going into the back, the lady eventually saw me and stopped looked at me, and I said I am not rude, I was not talking to you or looked at you, she walk down to me and approached me so I told her I can't get a bout, the shop everything is blocked, but I didn't say anything to you, as you know I didn't even go to you, I turn away and walked on, she then followed me and she was going on and on, she said I am working, I said I am shopping, and then looked away, again to the products, so i said just leave me alone, and tried to carry on, and then I said I don't want to talk about it, but she continued, shouting at me only to get everyone on approaching me, yes my voice was getting louder because I can't believe how I was being treated, I said look on your camera to the manager, but he was uninterested, and was rude in his manner, and did not care what I was trying to explain, oh so just believe your staff then check your camera, and I was told to leave, but I said I haven't done anything, check your camera, but the security guard got a till open for us to go, and told me to zip it, or you will be banned from the shop, then i payed and he spoke to me out of the shop and said I don't know what happened but me and my family are banned from the shop don't ever come in again, I said look at the camera and you will see I never approached her, or said any bad remarks, he then said, that I was attacking his staff, and said to me I don't care, just leave, the staff are rude at this store, they made the situation worse, and only believed the staff member, every aisle was a Hazard, stock everywhere, and this is typical not just for Christmas, the treatment was unnecessary, even a woman outside was agreeing with me, and she was not in the shop yet, as if she knows the security guard has been rede before, so definitely problems with the staff, not everyone complains enough, but my family two children were told to get out. My partner told me when we got home the female woman told the staff I swore at her which is totally rubbish, I did not thank you very much. If I was doing anything bad to this lady, then surely they would not give me time to pay for goods, plus the Lady followed me, Lidl Ringwood Road Bournemouth date 23/11/2019 time 13.34 on receipt”

Helpful Report

Posted 5 years ago

“Usually great prices and great products. Absolutely appalling customer services. When a Parkside drill set on fire, Lidl not only failed to replace it, they took it back, failed to issue a replacement or refund, and for weeks on end refused to reply to calls or emails. Right now I have no drill and no reply from Lidl. Diabolical! Please, please go to Aldi instead.”

Helpful Report

Posted 5 years ago

“So got a voucher for this dump of a company , treated myself to 2 boxes of becks , and a few other tings . Que que que que que, finally got to till. No more than 2 bottles of Alcohol , am sure the voucher meant sprites ? But no dats the rools So good news walked out of this dump of a chain, hopefully never too returned ! Am sure everyone’s happy now ! Another voucher and another con!”

Helpful Report

Posted 5 years ago

“Bought Deluxe steak & long clawson blue stilton pies. Very poor as it was a case of hunt the meat of which there were 3 small bits in one pie and NONE in the other. Made a complaint on line and provided scans of the packaging, barcode and batch details 2 weeks ago. Had an automatic acknowledgement but heard nothing since. Very disappointing response (or lack of it)”

Helpful Report

Posted 5 years ago

“Tried the deluxe new chicken and chorizo pies. Very poor product doesn't look anything like the box. Cheap tasteless pastry, but worst of all found pieces of bone in the chicken.”

Helpful Report

Posted 5 years ago

“Purchased Cordless Vacuum Cleaner in January 2019 and has been sent back as faulty for repair and I have not had t back. Do not want it back now and need a refund. You Customer Service phone lines are busy and cannot get through. Please contact me to arrange a refund.”

Helpful Report

Posted 5 years ago

“Horrendous, new Chesterfield store. Not cheap compared to Aldi, car parking highly unsuitable just caters for people with kids, us old folk have long walk. At check out kept going rammed by child with small shopping trolley. On next checkout was a child in pyjamas screaming none stop, her mother said she was poorly, get this, she was sitting on the food conveyor, so much for hygiene. Had the worst ever cashier who did not know codes for most items and had to keep asking for them. We were in the store for ages, NEVER again. Compared to Aldi Morrisons etc they are pathetic.”

Helpful Report

Posted 5 years ago

“This is the last time I shop at lidle franses St Luton every time I go in there there are beggers waiting outside and the shop does appsolute nothing about it will be going to aldi in future”

Helpful Report

Posted 5 years ago

“Today I have been served by a Store Manager called Norris at the lidl shop based on longbridge road London. The shelf price was showing a discounted price on the shelf for the items I purchased but the price on the items was at full price. I told manager about this price issue but he was so hard and didn't want to listen and said the right price will scan at the checkout which was a full price. I did ask him if he could override it because the shelf price I was looking at when I took the products was different. He totally refused to do anything about it not even apologise . This experience left me really down about Lidl. They going to loose a customer because of this”

Helpful Report

Posted 5 years ago

“Rude abrupt cashier at Honiton. This is not the first time and a visit to the Aldi store opposite is a totally different experience. Good value shouldn’t result in cheap demeaning service. Aldi always gets my custom from today”

Helpful Report

Posted 5 years ago

“Security guys and even the staff look bad to us and they think every single costumer is a thief.”

Helpful Report

Posted 6 years ago

“I have been buying Lidl's Low Fat Rice pudding for some years now. Recently they changed the can from a ring pull one to a standard can but unfortunately the contents were changed also. The rice pudding instead of being thick and creamy, is now very runny with no substance to it and little flavour. I won't be purchasing the product again. They should have increased the price rather than cutting back on quality.”

Helpful Report

Posted 6 years ago

“Usually happy with most products,. Although there are something’s I won’t purchase. Oakland’s potatoes have in the past not been brilliant but this weeks purchase half the bag are rotten. Took them back and store not open technical problems. Lidl need to check their suppliers better. Not sure if I will return them or continue to shop there.”

Helpful Report

Posted 6 years ago

“Lidl France not UK Frenchmale 1 post Lidle Montparnasse Unpleasant Experience Jul 13, 2019, 6:39 PM Save I am disabled on a wheel chair. As such I purchase somewhat larger quantities as I am unable to go shopping frequently. After spending three hours shopping I took my turn in the disabled check out lane. When my turn came and after the clerk started to check me out an angry manager came and stopped the process. He complained that I am buying too much. I must split my cart into two; check out the first half and pay for it; then go back in line and wait a new turn to check out the 2nd half of the cart. Yes unbelievable but that is what happened. I told her I have already waited 20 minutes my turn and I cannot do that. Then the manager said you cannot check out and proceeded to take away the shopping back to the store and asked other staff to return them to myself. I asked for a higher manager. She would not call one. When I remind she at last called somebody who said we will check you out but it was too late as already she took away all the shopping back wasting 3 hours of my time. I wrote registered letters to Lidle Manager Mr. Fuschs, top Hum,anm Resources and to Lidl headquarters in Germany. Two and half weeks later no answer from anybody. If you are disabled as you maybe discriminated against by no less than a Lidl manager. Also management does not care. The usual experience at most groceries is to be taken to the top of the lined if you are disabled and not to que in line twice for the same purchase. I will never go back to Lidl and I advise that if you are disabled avoid that store.”

Helpful Report

Posted 6 years ago

“Today we shopped at Lidl Bath. It was not a good experience. We have shopped Aldi Melkshan for some time and have been impressed by the qualtity of the goods, especially the meat products, the wine, and the checkout experience. Todays visit to Lidl Bath couldn't have been more different. The fresh fruit and veg was very poor with much being mouldy. Many products had not been replenished. As for the checkout experience, well, very poor. A previous customer had dropped a pack of bottles of beer. These were just pushed to one side but not mopped up. Half an hour later the whole checkout area was sticky and dirty. The staff were totally unconcerned about the state of the checkout area. I gat the feeling that the staff were ubconcernened about the customer and the stat of the store. Overall definately a long way behind Aldi.”

Helpful Report

Posted 6 years ago

“Lidl don't have any warranties. on product says 3 years. when i contacted lidl several times to replace faulty product, they told me its wear and tear. basically you must keep product in box and don't use it. I will report lidl to trading standards and hopefully they will force them to change fake 3 year warranties to 6 month”

Helpful Report

Posted 6 years ago

“As a frequent shopper at store “Lidl” I’m sad to say that I will no longer be wasting my money, which already seems to be STOLEN off of me, at this laughable excuse of a shop. I stopped at Lidl to buy food, bare in mind I ONLY went there because it was a Sunday and everywhere else was closed, I DISTINCTLY remember buying TWO 36p PRETZELS, and what did the total come to, you ask? £1.08. I do NOT remember purchasing a THIRD pretzel out of my OWN MONEY. Well, thanks to your POORLY PERFORMING workers, that’s 36 English newpence gone from my wages. Truly disappointed.”

Helpful Report

Posted 6 years ago

Lidl UK is rated 2.6 based on 672 reviews