Lidl UK Reviews

Name: Lidl UK
Rating: 2.59

2.6 Rating 680 Reviews

38 %

of reviewers recommend Lidl UK

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2.6

Based on 680 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ridiculous staff workers-managers. New Hall Lane,Preston, Uk. You put your stuff on belt-next minutes-sorry till just closet now -even if it’s not been showing closet.What a bag of s..t attitude.”

Helpful Report

Posted 6 years ago

“Worst Store ever (SLOUGH), poor customer services, rude arrogant managers, treat customers and staff so poorly it has never heard of or seen before. Savings are not worth it, as the cost of these savings are being paid by workers who are regularly overworked and treated like animals, and customers who are constantly insulted at the checkouts. Manager does not talk, he just barks! unbelievable they are surviving and getting away with this in a civilised society or may be poor has no entitlement to be treated with respect. An awful shopping experience. LIDL shame on you for penny pinching and shameful practices. SLOUGH manager should be named and shamed, he takes no responsibility of his actions. Please make your voices heard or they will continue this awful behaviour.”

Helpful Report

Posted 6 years ago

“2019 If you are desperate for some cash then it is an easy job (once you figure out for yourself how everything works as the training is terrible). When I worked there the staff were very rude and I heard a lot of them saying horrible things about new people behind their backs. It then makes you wonder what they have said about you. Staff who have been there for years get away with talking for ages (sometimes up to half an hour) whilst others have to pick up the slack and get told off for even speaking to another colleague. The staff turnover here is unbelievable too. You'd think they would makes some changes, but no. Not the place to work if you value your sanit The management it's treating people like a rubbish.”

Helpful Report

Posted 6 years ago

“Rude unhelpful staff at Lidl Norway Rd, Portsmouth”

Helpful Report

Posted 6 years ago

“Rude staff at Norway Rd Portsmouth”

Helpful Report

Posted 6 years ago

“Visited lidl last week and ask one of their staff members where their tinned beans are and no one could seem to help me locate where they were, which left me really upset.”

Helpful Report

Posted 6 years ago

“Used their store for the first time. Bought loads as I work 70+ hours a week and got behind on shopping. Later on I looked at my receipt. They charged me for 38 bags of crisps when I bought one!!!! Didn't notice as I'd spent a fortune. Numerous emails back and forth and a letter arrives with a refund for the 37 bags I'd been overcharged. No explanation. I explained I am ridiculously busy and haven't got time to go back to the store. Still trying to sort it. Wouldn't recommend one bit. Spent time trying to sort this when I have better things to do.”

Helpful Report

Posted 6 years ago

“I bought some tins of stewed steak for a pie. It was completely inedible and had to throw it all away, just full of fat & gristle and big chunks of lard. I would say more appropriate to dog food, but i wouldn't even give it to my dog. I had 3 tins because i always like to have a stock of this kind of thing in the winter, opened all 3 tins and exactly the same. Disgusting for Lidl who are usually very good. Ugh!”

Helpful Report

Posted 6 years ago

“Every time (I think three times) I visit Lidl there is always a bad mouth customer service person ready to ruin your day. My conclusion is the assistants themeselves have the inferior complex about the Lidl itself and it is reflected on their behaviour and externalised on customers. They see customers as cheap as cheap as their own perception towards Lidl. Awful experience, never again rather pay more than ruining my day by going there. Cheap store cheap attitudes.”

Helpful Report

Posted 6 years ago

“Got two steaks one rib and one rump today very tough steaks could not eat them wasted meal common lidi can you do better”

Helpful Report

Posted 6 years ago

“I went to the Lidl in Harwich to pick up a newspaper and have a look around - a soul-destroying experience. Poor range of food, the centre of the store filled with bins of tat, only one till open with no express option. When I finally got served, I was told they don’t accept my Times voucher. Truly dreadful.”

Helpful Report

Posted 6 years ago

“Went to lidl, the one next to outdoor persuits centre,Leicester,then a man was cutting past a worker who was putting up bananas, with a trolley he went past a worker and the worker raged at him saying "oy! You can go around me or if you don't understand how to do that get out the shop the doors are there". The man was foreign and clearly did not under stand what went wrong while the worker screamed at him. The till man was rude and did not want to say manners.both of them did not care for the coustomers, they wanted us to buy something or get out. The worst thing was they were the only ones in the shop in charge and clearly should learn how to run a shop.the till man reported to the rage man that some one came through the exit and he immidietly removed him and let out a big tut. We were fed up and scared so we left. Next time I will go somewhere more friendly and calm.”

Helpful Report

Posted 6 years ago

“Purchased "premium turkey" 22nd dec. Opened it to cook on 26th found to be foul smelling and rotten. In the bin. Went to Sainsbury's to buy another. Will never go back. Most unsatisfactory £45 I have ever spent.”

Helpful Report

Posted 6 years ago

“I need to refer to the unfriendly attitude of some of the staff at #lidl in Leamington Spa, Myton road. A view shared by many friends, I know ,,,no hello ,,no thank you !!!! Not like other supermarkets staff. They need customer service training. behaving rudly sometimes with customer’s , including passing snappy remarks as though your very presence deeply inconveniences them..That certainly put many of the shoppers off.”

Helpful Report

Posted 6 years ago

“I purchased Thermal Jeggings in a size larger than I normally wear. They were much too small. I lost my receipt and took them back to the store where I was told to ring Customer Service. I was told that the size guide is on the website!! HELLO! Who checks online before a purchase??? I was told that without a receipt I could not return them or get a credit. Company policy not to accept any returns without a receipt. Am I to believe that I am the first person to have lost the receipt. So now I am out of pocket for a badly labelled clothing item. I am very unhappy.”

Helpful Report

Posted 6 years ago

“Lidl Midland Way Nottingham - Needs competent management.... Friday 4.50 p.m 16th November -two checkouts open plus self service - long queues. 5.10 pm finished shopping and all three queues now reach halfway along store length - still only two checkouts open - two staff talking to each other near self service queue plus a guy hovering near a closed checkout... Didn't want to grow old waiting and left trolley of shopping. Asked security guard outside the store if there was a shortage of staff and a male member of staff standing alongside smoking a cigarette said 'No mate - there will be more staff on soon! Soon wasn't quick enough for us - we did our shopping at Aldi just up the road - very quick with six checkouts open. This store is fine but this level of service is happening more frequently nowadays..... and bear in mind if arriving by car - park between the lines and not over them as there is a guy with a camera who will arrange for you to be fined the equivalent of a weeks shopping - Lidl of course deny its anything to do with them”

Helpful Report

Posted 6 years ago

“Disgraceful. Was in the new lidl in Bulwell Nottingham. The place is dangerous. Cut my head on a sharp piece of metal on a shelf. Reported it to a nearby assistant. Had a poor no care attitude. Disgusting”

Helpful Report

Posted 7 years ago

“On Monday 11th June 2018 at 15.20 I visited the Lidl shop in Madeley, Telford.. I picked up two items that had 30% reduced labels on and proceed to the checkout. Upon paying I realised that I had not been charged the amount for the items that was printed on the labels. I asked the cashier why this was?. I was told that the shop had run out of labels and was reusing the labels from a previous reduction but that 30% had been taken off the items original price (despite it stating a different amount on the label) and she couldn't do anything about it. I said I didn't think knowingly mis-pricing an item was an acceptable practice and asked to speak to a manager. Eventually a manager arrived (with no name badge on) and although she did give me a refund was extremely rude to me and repeatedly denied the shop was in any way at fault. I asked for the managers details and despite saying she would give me them repeatedly went on to explain how the shop wasn't at fault. After 4-5 more requests for the her name I was ushered away from other staff & customers I was then asked "Tell me why you have got a f***ing problem with me?". In utter disbelief, I again asked for her details, and said if she didn't give me them I would take her photo so that I could make a complaint. After yet another refused request I took the photo at which point she physically refused to let me leave the store and called a security guard who blocked my exit. I then asked if I remove the photo from my phone if she would give me her details, the manager again replied "yes" but once the photo was removed she still refused to give me her details!. I was verbally abused and sworn at in front of customers as I left the store and was told I was banned. I went to the trouble of reporting this incident to Lidl themselves and rather than address the incident with the member of staff they have confirmed my ban from this store without giving me any explanation. Lidl Customer Services have shared information about this complaint with unrelated members of staff who have then attempted to troll me on social media. Further underlying the complete lack of any standards at this company. This company will never receive my money again and quite frankly they don't deserve yours!”

Helpful Report

Posted 7 years ago

“bad customer services .not experienced staffs .they are very rude...erdington birmingham”

Helpful Report

Posted 7 years ago

“Stylish clothing? Come off it. Terrible stuff, although there stores in general are much better than Aldi, much cleaner too. Usually better quality.”

Helpful Report

Posted 7 years ago

Lidl UK is rated 2.6 based on 680 reviews