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Andrew Breach
I purchased a Parkside compressor over a year ago. I tested it when I purchased it and it seemed OK. When I went to use it a month or 2 later it was faulty. It turned out to be the electric motor was shot. They put me in touch with tool help. They were very unhelpful. I needed proof of purchase even though lidl knew I purchased it from them on my credit card. That took about a month to sort out. Tool help agreed to send me a replacement compressor. After 3 months no compressor so I contacted them. They apologised and said they'd sort it out. Then about 2 months later a knock at my door and there was a very badly packaged compressor outside my door. When I tried to pick it up the packaging disintegrated. The compressor was damaged probably in transit with the very dodgy packaging. So then I'm left with 2 broken compressors. Customer service tool help no one cared. I wanted my money back. They said they would give me a Voucher for the value of he compressor that can only be spent in the store. I pay money for a compressor that is faulty get messed around for a year, emails phone calls and end up having to lug 2 compressors back to lidl to get a voucher like I cannot impact them in any way. Unbelievable. I took the voucher but only because I felt I had no choice.
4 years ago
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Lidl UK has a 2.6 average rating from 662 reviews