My brand new boots were damaged on entering the newly renovated store at Handforth, having sent photos of my footwear and as requested Posting my boots to customer services - also suggesting they repair the faulty entrance matting to avoid anyone else tripping I was sent a form to claim the cost of my boots - this started in November 2020. Now 5 months have passed, numerous weekly phone calls to customer services - I am now without boots or compensation. Customer services blame the Accounts Department so have had no option but to raise a case with the Small Claims Court. It is apparent customer care is not a priority at Lidl - I now intend to be loyal to another brand. Very disappointing.