Incredibly poor customer service, emails get ignored and when you do get a response it is totally unhelpful. I placed an order for multiple items. after a delay a box was delivered but I was missing two items. I emailed the company and was told i was due another delivery, I asked when this would be but my email was ignored. Several days later I received another delivery but I was still missing 30kgs of Sunflower hearts. Again I emailed the company. the response time was extremely slow so I requested a refund for the missing item so I could order elsewhere. I then received a form to fill in to obtain a refund which I did, providing pictures of deliveries and all information requested. Several days later and they informed me two parcels had been delivered and to check around my property to look for the missing item. I replied to say I was well aware two parcels had been delivered as i had already told them, and 30kgs of sunflower hearts is not something I could easily miss! I had since ordered from a different supplier and had my order delivered so I again asked for a refund. A couple of days later they emailed to say they had found out the Sunflower hearts had never actually left the warehouse and they would send them out to me. I responded immediately saying I no longer required them and to please issue a refund. They ignored my email and sent the order anyway! This whole saga has been going on for the best part of a month and I am frustrated and annoyed. I have never before dealt with a company who have behaved so unscrupulously and will not be using them again.