I received a pair of jeans with a hole. Notified LR and sent the jeans back for a refund, LR sent them back to me saying there's no hole. Emailed them again, sent the jeans back for the second time to LR, pointing out the hole, and asking for a refund. Guess what? LR send me a new pair of jeans (which I didn't want), not a refund. The returns are not free, so ended up spending £10 extra on a pair of jeans I didn't even want, to get them sent back to me twice. LR promised a refund for the shipping, never received, even after I chased them repeatedly. Appaling service, DO NOT BUY anything from them. Also, the number of 5* reviews is due to the fact they offer 20% off if you give them a 5* review. They don't deserve anything above 1*. They are also saying this has been resolved, which it has not, as they have not issued the promised refunds for the post, nor have they responded to my repeated emails asking them to do so. AVOID buying from them!! Lidija/Matt