I had to return 2 of my items as they were too small so sent them back (whilst keeping the size that fit) which was over 3 weeks and I still haven't had any of my emails replied to other than the generic automatic reply, and I also havent yet received my refund or confirmation when I will receive it. To say that I am frustrated is an understatement. I find it outrageous the length of time it has taken and to be without a reply is far from TCF. The fact there is no phone number to ring only makes matters worse and you wait for an email which seemingly just gets ignored!!