The 2 day dispatch promise convinced me to buy. 2 weeks later, no dispatch so I cancelled and requested a refund. 2 days after they dispatched part of order. 2 weeks later no refund so I have raised a claim against them. Their webchat support is overwhelmed. 50% of their agents try to help but acknowledge their systems and procedures are broken. Taking payments prior to dispatch is a sign of a poorly setup online business or one desperate for cash.
3 years ago
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