We waited weeks for the items to arrive; two chest of drawers. They arrived 2 boxes each, however 1 of the 4 boxes was a completely different item. I spent 1.5hrs on waiting for the online chat; 6 agents later only to be told 'we don't stock the item anymore'. My partner spent a morning assembling the first one before realising the error on the second - Made's only suggestion was that he take it all apart again (!) and they come to collect the 4 boxes. It really is appalling service and the company is clearly shambolic. Avoid at ALL costs - its simply not worth the hassle.