Anonymous
I placed an order for a bed that was scheduled to be dispatched in 5 working days. I received a dispatch confirmation and an email and message from ArrowXl their delivery partner that the delivery was scheduled for the 25th. On the the24th of January, I received a text saying the bed was to be delivered between 7 am-9 am. To avoid missing the delivery as I was unable to be home till 8, I rescheduled the delivery till Saturday the 29th. I received confirmation, and on the 28th, I received a text saying the delivery was confirmed for 7:30am to 9:30am on Saturday the 29th. I waited till 9:30am but no one came today the 29th of January, I contacted ArrowXL who informed me Made.com had cancelled the order a day before after close of business and to contact them. I contacted Made and spoke to Leila who said and I will quote " I've checked and see it was cancelled by the delivery company. Please accept my apologies for this issue. In 2-3 weeks the replacement can be sent if you wish. As an apology, I would like to refund you the shipping cost. Alternatively, we can cancel the order for full refund." This seems like premeditated fraud, Made.com received my order on the 18th of January over two weeks ago and advertised 5 day dispatch for delivery indicating the item was in stock. Where is the bed?????? The delivery was mysteriously cancelled by Made/ArrowXL less than 24hrs ago, so how is it that the bed has already disappeared and I have to wait 2-3 weeks for a bed I paid for, was dispatched and just hours away from delivery. I will be taking Legal actions against made.com if my bed is not delivered. Made.com needs to be investigated for falsefully advertising product availability to lure customers to pay for products that are not available. As a digital influencer who has spoken highly of Made.com products and used this company across my platforms, I will now take it upon myself to reveal Made.com as the fraud it is and I won't stop. This is all premeditated and my bed needs to be found. It is sickening that Made.com does not even identify it’s loyal customers and would still cheat them ( not like it is okay for any customer) after the bed, I have purchased a chair, a table and sets of plate. Prior to that, I have purchased multiple furniture items from this company, plant pots and many more. This can only end well IF MY BED IS DELIVERED AS SCHEDULED. AFTER READING COMMENTS HERE, A CLASS ACTION SUIT MAY BE THE BEST WAY FORWARD.
2 years ago
Read MADE.COM Reviews
MADE.COM has a 1.4 average rating from 633 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial