I am writing to express the poor service I received when I emailed your customer service line on February 5th, 2022 with a consumer support agent Leila.   I had originally purchased a lamp on the 28th of December with an express dispatch within 2 days. We’ve never received the product and with this in mind we've tried to find out what's going on. So, I’ve contact couples of times the consumer support with no answer in our order but only that they've raised an issue for us. Since then I've contact online the customer support where we got informed that the lamp was not any more in stock. Regrettably after an hour of negotiation they cancel our item for full refund and as an apology where willing to offer us £5 voucher that obviously this is not reflect our time and the missing item. Where is still on the website saying that is dispatched on the 4th of January (a month ago). This offer was under our request to replace a full refund to us ( of the lamp, the delivery fee where paid multiple time in MADE.COM) & a replacement of a lamp of our preference. I feel like this was only fair. Where as the result we now we missed the sales for made and every other store we were appreciate compensation for this huge era. Especially given the amount we've spent with made.com & our time. Were hoping to find a solution.   I was greeted by a rather unprofessional employee. They kept on interrupting me, they were rude, and they offered no real solution to my problem even they said that they raised this to the manager. Lastly, they informed us that they will refund a partial amount of our delivery fee as in this order we had another items that also have their shipping charge. Just to point out here that those items where delayed as well.   If you truly value your customers, I highly suggest you teach your customer service representatives how to deal with people.