I purchased a dining set: table, benches and chairs from made.com in nov 2016. The chairs broke instantly so I was sent replacements. Over the next year all items gradually started to fall apart. I sent photos to their customer services team who eventually sent out a technician. A manufacturing error was concluded and I was advised by the technician not to use any of it for safety purposes. That was months ago. I chased and chased made.com to enquire what they would do. Eventually they got in touch to accept the liability and offer me a depreciated refund. No replacement or repair was offered. Of course their customer services rep tried to push me to use my refund & put it towards buying a new dining set from them, to which I refused. The whole thing has been a horrible experience, terrible customer service and UNSAFE products that they will take liability for but won't refund fully. Do not buy from this company - the products look nice but are made terribly.