Seriously disappointed in MADE. If you're thinking about buying from MADE, read the reviews before you do.
We took a chance in placing an order for a new sideboard, which arrived on-time, five weeks after being ordered. Delivery chaps were very helpful & friendly (just want to make sure MADE don't try to put the blame on them). Whilst putting the unit together I found that although I had been charged for a new item, what had been delivered was someone-else's cast-offs. Some of the wall sections had imprints where the hinges had previously been attached and in the process had damaged where the screws/fittings would go - so it would only have been a matter of time before the doors sagged if I'd not seen it. When I called to complain (emailing pics of the second-hand furniture), I was told I would have to wait three months for a new one as each item was made to order, at which point I pointed out that that can't be true or I wouldn't have received used goods n the first place, and why not just send the one that had been made for us instead.
I was told that wasn't possible and if I wanted a new one, we'd have to wait three months (a ridiculous sales ploy intended for us to keep the furniture and take a discount). Items now repackaged and awaiting collection.
I now hope that they at least refund me quickly unlike some of the reviewers below.
I would never place my trust in MADE again.
6 years ago
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