Previously deliveries and products have been fine, no complaints. Only this time I actually needed to ask two questions before ordering a sofa so I gave a call to the customer service (France). The customer service was very rude: the guy on the phone simply said "no" to my first question and then hung up before I had the time to ask for my second question! It's a pity that so much effort is put to create nice design and good website but then company does not give a penny about the customer service experience. Needless to say, I am putting that 2000 € to buy a sofa from elsewhere.