If your product arrives and isn’t faulty - then your ok. Had 3 separate orders from them over a 12 month period. The third has been a nightmare. One word delivery. For some reason the delivery company cancelled the order. Since then it’s taken a dozen emails numerous phone calls and at least 7 customer services reps to sort out. No refund yet. The item should have been with us a month ago. They seem incapable of tracking a problem or reviewing notes on an order so each time you need to go through it all again. Now I’m arguing over the amount to be refunded as they are only doing a partial refund on an item I’ve never received. Won’t order again and I don’t recommend the experience. If you pay by credit card the reckon 30 days for a refund, even when they are at fault.
6 years ago
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