Faulty Furniture and Terrible Customer Support!
I had no issues with the delivery of the Bremen Super king bed which took 2 weeks, however upon unpacking and assembling I had found issues with a number of parts - a defective leg support (made differently to the other 3 and therefore does not fit properly) and all the drawer parts had chipped/peeling edges. I was able to speaking with customer support on the day who said they will order parts for me, but this wasn't confirmed until 2 weeks later. After another 2 weeks I was told that this product is no longer stocked and it is impossible to source new parts. I requested a replacement of a different bed but this was not an option. The only options provided was a small £50 partial refund or £100 voucher, or a full refund - all after a month of chasing and very little communication. Had the parts not been available that should have been communicated to me at the beginning to avoid all of this hassle! I will not be purchasing from this company again, buyers beware!
6 years ago
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