I have never, ever had such a bad experience with a company. I ordered a sofa on December 3rd 2018, and as of today March 12 2019, the sofa hasn't arrived. I've been calling for the past 3 months and all I hear is that the sofa has been delivered. Obviously it hasn't, but what is most frustrating is that each time I call I get these mindless responses, Oh I'm sorry sir, we'll launch an investigation into that, only to get an email 2 weeks later saying "Our investigations show that the sofa has been delivered" with no proof or documentation. It's now come to the ridiculous stage of having to look into going to a small claims court to get my money back, which probably won't reimburse me for all the phone calls and time, crazy stuff