We ordered the Orson left hand facing sofa in January 2019 with an estimated delivery date of 10-12 weeks. That was fine. By my calculations we had till 6th April at the latest to decorate the room & get rid of the old sofa... which we did. In mid March I had an email saying the sofa had been desparched & the courier, Arrow, would contact me within 48 hours. They didn't. I called Arrow later in March to chase up. They'd not yet received the sofa & suggested I call Made. Also, during this time, I'd had a couple of emails from Made asking me how my new sofa was & asking me to complete a survey on my recent purchase & experience! I rang Made & they said the emails were sent automatically in error as the sofa wasn't in fact ready & hadn't been despatched yet. But that I'd likely have it by the end of the month (March). As it was still not quite up to the 12 week limit, I accepted this & let it go. Then the 6th April came & went..... I rang Arrow & gave up after being on hold for 20 minutes. Then I rang Made. I spoke to a very pleasant & helpful girl, but she clearly didn't know where my sofa was... Suggesting it might have to be reordered! I became quite upset & she said she'd investigate further & call me back. She didn't. I rang Made again the next day & spoke to another pleasant & understanding lady. But again, she could shed no light & said she'd call me back. She didn't. But I did get an email from her the next day saying my sofa was lost & did I want her to reorder to come again in another 10-12 weeks. You can guess what I told them.... I've received my refund, been inconvenienced massively, been utterly shocked that companies like Made & Arrow are capable of such incompetence & will NEVER use them again. I write this sitting on my garden furniture in my living room about to browse the DFS sofas online.