ABSOLUTE shower of SH**! Comms - Your sofa will be delivered on so & so date, ring up - where's my sofa? Oh sorry, the other customer agent must have got it mixed up. Funnily, they had the delivery date mixed up 4 times! Delivery - I live in a basement flat, measured all of the doors, the space was good. Why employ absolute twonks to deliver sofas? I literally had to project manage each & every step for them to get this into the flat. Product - Sofa is beautiful, which you would expect for the price, BUT, the most uncomfortable thing i have EVER sat on in my life. Where is all of this soft, expensive material you stated on your website? Feels like a wooden box. Overall, completely dissatisfied.