I purchased MADE bed during online clearance. Not only they provide you with the online order page where you can clearly see the progress of your order and dates, but you also can amend/cancel order at any time without calling in. When I decided to call customer service, they always picked up straight away, not to mention their lines are open until 9 pm on weekdays! Unfortunately I had to cancel my order 10 days later (before it arrived) since bed measurement no longer suited us - MADE processed a refund immediate and funds where at our account in 24 hours. Well done to the team!