I bought a bunk bed and a mattress 5 weeks ago. I called after 4 weeks to catch-up the order. Was told the bed went missing/ lost by courier and a new one was ordered. I had the issue with the mattress and wanted to exchange it for a larger one was told I must pay £44 for the collection of the old mattress even though the same courier were delivering the new mattress I wanted. In any other shop this would be a direct exchange.
5 years ago
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