Anonymous
While the furniture is great, their fulfilment and delivery partners are a complete disaster. I've honestly never had so many issues getting items delivered I had my first order item stolen or lost by Yodel. You can't speak to anyone in Yodel or get any information from their team. Made.com dispatched a new item eventually, after I'd spent literally hours trying to rectify the issue, spending two days at home waiting for non-existent deliveries. Eventually my item arrived 2 weeks late. Second item was dispatched 2 days late and the next delivery partner Axl were very slow to organise a delivery date. My address wasn't properly communicated from Made.com to Axl so when I amended it to include the proper flat number, they insisted on my rescheduling a new delivery date, even though I had one already organised. This has resulted in - at least - a 5 day delay. My third item had a dispatch date 6 weeks away. While I was aware of this when ordering, I've no confidence in getting this item in any sort of reasonable timeframe given my experiences to date. I'd strongly recommend against using Made.com due to these issues.
4 years ago
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MADE.COM has a 1.4 average rating from 633 reviews

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