I received a faulty item. Contacted them the same day and they said they wanted video evidence that it was faulty before they would accept a return. It was a clock. How do you make a video of something not doing anything? It took a threat o legal intervention before they would accept a return, then three emails demanding my refund before I finally got it.
When asked for a review, I gave one star and stated that the item had arrived faulty and was returned. You won’t b surprised to learn that my review had never appeared.
I would not use made.com again.
5 years ago
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