Appalling service - do not give Made your money as you will struggle to get it back! It has been 13 days since I spoke to them and they confirmed my refund, yet they still have £324 of my money and every time I phone they fob me off and still no refund. I requested a refund for a bed that I ordered on 6th September as the order placed in July was very delayed. I received an email that day 06/09/19 (as requested by me) stating "I can confirm order #####074 has been cancelled the money will be within your account in 3-5 working days." Since then I have phoned Customer Service 5 more times and I have spoken now to 6 different Customer Service Agents between 6th September and 18th September to enquire why the money has not been refunded to me, why I have not received a transaction refund number as promised during one call and why each time I phone I am told that my refund has been pushed through to Finance and that it will be completed and confirmed that day. But it is not. Today, 19th September 2019, I am still waiting for the refund, my account still reads "Awaiting Refund" with no update and despite asking for a complaint to be raised I have heard nothing back from Customer Service. I was promised yesterday 18/09/19 that my refund was being manually processed (which they only do on Wednesdays apparently) and that Finance had looked at my case at 8am that morning. I was reassured that the refund would be completed that day. When I phoned back in the evening the lady I spoke to was very rude and told me I was phoning back too quickly and that it would take a few days. She also pointed out that lots of people had pushed the case to finance and what more could they do? I pointed out that I had already waited 12 days and this totally goes against their Service Level Agreement of 2 - 5 days on Made's website and also from the email correspondence I received on 06/09/19. I asked to escalate to a complaint and speak to a Manager but I have heard NOTHING. This is really bad service and I will NEVER use Made again