AVOID My experience is much the same as everyone else here. After receiving an expensive sofa that was poorly constructed and missing vital elements like bolts, so began a saga to get a refund and the item collected. The process to arrange a collection took literally months and lots of wasted time on my part. The unhelpful or rude customer service has genuinely been perhaps some of the worst I have ever experienced. 4 months later, I have only just received a refund, which is incorrect and short by almost £100. Yet again, no response from Made.com to my email highlighting this, despite promising to get back to me in 3 working days. After being very reasonable in spite of non-existent customer service, I now have to waste more of my time chasing my own money, which should have been refunded in full. I have no option but to complain and take it to the Furniture Ombudsmen. How unsurprising it is to find that almost 80% of customers have also been treated this way. Incredibly poor service and poor products. Save your money and time and avoid.